Effective Date: 10/08/2025 Last Updated: 10/08/2025
LPOD Academy is committed to protecting your privacy and personal data. This policy explains when and why we collect personal information, how we use it, the conditions under which we may share it with others, and how we keep it secure.
By using our website and/or booking an intensive driving course, you agree to the terms of this Privacy & Data Protection Policy. We may update this policy from time to time, so please review it regularly to ensure you are happy with any changes.
1. Who We Are
We are LPOD Academy Ltd, an intensive driving course provider registered in England & Wales under company number 10262346. Registered address: Union House, 111 New Union Street, Coventry, England, CV1 2NT.
We arrange driving tuition for learners of all abilities through a network of DVSA-approved driving instructors.
2. How We Collect Your Information
We may collect personal data when you:
Use our website or booking forms.
Contact us via email, phone, live chat, or social media.
Sign up for newsletters or marketing communications.
Book a driving course with us.
Complete a feedback form or survey.
3. Types of Information We Collect
We may collect the following personal information:
Identity & Contact Information: Name, email address, phone number, postal address, date of birth.
Driving-related Information: Driving licence number, theory test certificate number, preferred course details, learning needs.
Technical Data: IP address, browser type, device information.
Payment Data: Processed via secure third-party providers (PayPal, Stripe, Worldpay). We do not store your card details.
Communications Data: Emails, messages, and notes from interactions with you.
4. How We Use Your Personal Data
We process your information for the following purposes:
To book and manage your driving course.
To allocate an approved driving instructor to you.
To book theory and/or practical driving tests with the DVSA.
To process payments securely.
To notify you of course changes, test bookings, or service updates.
To send you relevant offers, promotions, and driving tips (only if you have opted in).
To request feedback and improve our services.
To manage complaints, disputes, or legal claims.
To comply with legal and regulatory obligations.
5. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contractual necessity: Processing required to fulfil your booking or service request.
Legitimate interests: To run our business efficiently, improve our services, and prevent fraud.
Consent: For marketing communications (you can withdraw at any time).
Legal obligation: Where required by law.
6. Who Has Access to Your Information
We will never sell your data to third parties. However, we may share your information with:
Approved driving instructors (to deliver your course).
Third-party service providers (e.g., payment processors, booking platforms, email marketing tools) – only to the extent necessary to perform services on our behalf and under strict confidentiality agreements.
DVSA (for test bookings).
Cancellation checker services (where applicable).
Legal authorities if required by law or in relation to a dispute, fraud, or security matter.
New business owners in the event of a merger, acquisition, or sale of the company.
7. Data Retention
We will keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. Typically:
Booking records: 6 years after your last transaction.
Marketing consent records: Until you withdraw consent.
Complaint or dispute records: Until resolved and for a reasonable period thereafter.
8. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data where there is no compelling reason for its continued processing.
Object to processing based on legitimate interests or for direct marketing.
We take security seriously and use appropriate technical and organisational measures to protect your data, including:
Secure SSL encryption on our website.
Restricted access to personal data within our organisation.
Use of secure third-party payment processors (PayPal, Stripe, Worldpay) for all card transactions.
Regular security monitoring and staff training.
While we take all reasonable steps to protect your information, no internet transmission is completely secure, and you transmit data at your own risk.
10. Cookies
Our website uses cookies to improve your browsing experience and personalise content. Cookies are small files stored on your device that help us remember your preferences and understand how visitors use our site. You can disable cookies in your browser settings, but some site functionality may be affected.
11. Links to Other Websites
Our website may contain links to external websites. This policy does not apply to those sites. We encourage you to read the privacy policies of any external sites you visit.
12. Changes to This Policy
We may update this Privacy & Data Protection Policy from time to time. The latest version will always be posted on our website with the effective date clearly marked.
13. Contact Us
If you have any questions, concerns, or requests about this policy or how we handle your data, please contact:
Privacy Compliance Officer Email: info@lpodacademy.co.uk Phone: 0330 223 2127 Post: LPOD Academy Ltd, Union House, 111 New Union Street, Coventry, England, CV1 2NT.
