LPOD Academy is committed to protecting and respecting your privacy & data.
This privacy & data protection policy will go over when and why we collect your personal information about people who visit and or book an intensive driving course.
This policy is subject to change at any time and do refer back to this page if you are happy with any changes. By using our website & booking an intensive course, you’re agreeing to be bound by this policy.
Who are we?
We’re an intensive driving course company that is registered on companies house (10262346). Our registered address is Union House, 111 New Union Street, Coventry, England, CV1 2NT
We sell driving courses to learners of all abilities and arrange training with approved driving instructors.
How we obtain your information
We collect your personal data when using our website, sign-up forms, contact us through email, telephone, and when you positively opt-in to any of our marketing newsletters.
What type of information is collected from you?
We collect data about your name, email address, address, IP Address, phone number, and relevant information about driving like driving license numbers, theory test certificate numbers, and other bits of information.
When paying or booking a course with us, we use third-party payment processors such as Paypal, Stripe, and Worldpay to process your billing information. We do not store any billing information, it is collected by the payment processors themselves, who specialize in secure online capture and processing of credit/debit card transactions.
How do we use your personal data?
We may use your data to:
- Book and process your course booking;
- Share with an approved driving instructor (the allocated driving instructor)
- To book theory and practical test(s) on the DVSA’s website;
- To process “over the phone” payments using WorldPay
- Notify you of any changes to your intensive driving course
- To inform you about our services, offers, and promotions.
- To ask for feedback on the service you have received.
- Set up cancellation checkers on cancellation checkers 4 all.
We may retain your information in order for us to carry out our services such as retest(s). We will only your information for as long as is necessary for the relevant activity.
Who can access your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third-Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process course bookings and send you mailings). However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the LPOD Academy Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. Third parties may also share information about the course booker/course recipient in any circumstance. This could be shared when a complaint, event, or any circumstance arises and is necessary to establish the facts/evidence of a particular case.
When you are using our secure online payment pages, your course booking is processed by a third-party payment processor (Worldpay, Stripe, or Paypal), which specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone, or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: at email@example.com or by telephone at 0800 112 3515.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your email address, or any of the other information we hold is inaccurate or out of date, please email us at:firstname.lastname@example.org, or alternatively, you can telephone 0800 112 3515.
You have the right to ask for a copy of the information LPOD Academy holds about you. Simply contact us.
Security precautions in place to protect the loss, misuse, or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password that enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell services/products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at LPOD ACADEMY LTD
[Re: Privacy Compliance Officer]
[Union House, 111 New Union Street, Coventry, England, CV1 2NT]