Frequently Asked Questions!


If you a question or query, please do feel free to browse this page to an answer to your questions. We will try our best to help you where possible. If you are unable to find an answer, please do get in contact with a member of our team at

Driving Course Questions

How would I know which course is best for me?

We offer courses ranging from 10 – 45 hours. You can read upon the course descriptions here, to find out where you’re currently at and what course you would need to book. We advise everyone to follow the DVSA’s guide of 47 hours of professinoal & 23 hours of private practice to become test standard. If you’re still unsure, please phone a member of staff and they will be able to help you.

Do you offer automatic intensive courses?

We do cover automatic intensive courses in some locations. Please do contact us to find out if we cover automatic in your area. With automatic becoming increasingly popular, we are working with more and more ADI’s who provide automatic tuition!

Can I book more hours If I feel I'm not ready?

You can arrange any more training with your allocated instructor after the initial course has been fulfilled. The hourly rate is set by the instructor and may be subject to change at any time.


If you or your instructor decide to add more hours, LPOD Academy can’t be held responsible for any arrangements made between you & your instructor.

What happens If I don't need all the hours I booked?

If you driving instructor deems you will be ready on fewer lessons than you booked, you can either ask to have them refunded to you after your test or use them as additional training for your next test. You could request to use them as pass plus training (depending if your instructor provides this).

Will I have breaks in between my course?

Yes, you can expect to have breaks during your course. The breaks will vary but they are generally 5 – 20+ minutes every 2 – 3 hours.

Deposit & Payment Questions

Is my deposit refundable?

Once your course has been matched and agreed with your instructor, your deposit is non-refundable. In the unlikely event we are unable to provide you with an instructor, you wil be given the option to relocate your training area i.e. pick up location or change your course start date.


If no amicable solution has been met, you will get a refund on your deposit (excluding any test fees used). We reserve the right to charge a £30 administration fee per test booking.

What happens if I want to cancel my course?

All our courses are bound by our cancellation policy which can be found here. If you cancel within 6 weeks of your course commencing, you will forfeit the deposit. If you also cancel within 4 weeks of the course commencing, you will forfeit the deposit and the remaining balance will be due!


To avoid any dissapointment, please do read through our T’s & C’s to make an informed decision before comitting to any of our courses!

What happens if I can't pay the remaining balance 21 days before?

If you are unable to pay your allocated driving instructor 21 days before, we will need to postpone your course. The remaining course fee is payable upon us matching you with an instructor. If you feel you won’t be able to commit to the remaining balance please do let us know immediately. We may be able to come to some agreement with your driving instructor. Please understand that our instructors are self-employed and a late notice cancellation can cause detriment to our instructor’s livelihoods. Due to the nature of intensives, we do need to be strict when it comes to payment.



Theory Test Questions

Can you book a theory test for me with my course?

Yes, we can book you a theory test before your course starts. We will aim to book your theory test before your course start date and if you pass, we can then book your practical test date. In the eventuality you don’t pass your theory test 1st time, your course may consist of a free retest.

Do I need to pass my theory test before I book an intensive course?

You can still book if you haven’t got your theory test in place. If you decide to book your own theory test before your course start date or you included a theory test within your course package, we will aim to book your theory test before your intensive course.

What happens if I don't pass my theory during my course week?

Not to worry! We will have to rearrange another theory test for you (depending if it’s your retest attempt or a theory test appointment you book yourself) for as soon as possible. Your training week will still continue.


Your driving instructor will deliver the majority of your course hours in the intial week(s) and then reserve the remainign hours around or on the day of your practical driving test.

Do you help with theory studying & revision?

Yes we do! We provide all of our learners free access to our online theory course! This online programme is perfect for you if you are needing help with theory test revision & studies. The course encompasses all 14 theory topics, hazard pereception training & case study training.


If you don’t like reading or prefer to watch videos this is for you! If you don’t need an intensive course but would like to access our theory course, you can visit our training website here:

Driving Instructor Questions

Will I get a receipt after paying the remaining balance to my instructor?

Yes. When you pay the remaining balance to your driving instructor two weeks before your course commences, you shall receive a receipt at the time of payment. Typical payment methods include bank transfer & cash.

What happens if I'm not happy with my instructor?

If you are not happy with your instructor please do contact us and explain why. In most cases, communciation is vital as you and your instructor may misunderstand each other. We work with reputable and professional driving instructors who follow our brand ethics.


If you ave concerns with how your instructor presents themselves, speaks or conduct’s your training, please do get in touch via email to

What happens If my instructor car breaks down?

If your instructor’ car breaks down, your driving instructor will provide an alternative plan of action. If your test fee also is also non-refundable (cancelling wihtin the 3 working day dvsa policy) then your instructor is liable to fund your next practical test fee.


LPOD Academy cannot be held responsible for replacing lost test fees. Please do contact your driving instructor to discuss about rearranging your next test.

What happens if my driving instructor does not finish all my training

In this unlikely event, your instructor will reimburse you for the hours you have not completed. LPOD Academy can’t be held responsible for this and it is strictly to do with yourself and the instructor in question.


Of course there may be multiple reasons as to why all your course hours were not completed. This could be due to sudden sickness, accident or bereavement. Your driving instructor will reimburse you any paid hours not taken. This is between you & your driving instructor. Please do contact him/her regarding any remaining hours.

What happens if my driving instructor does not arrive for my course?

If your driving instructor has not turned up to your course. Please send us an email to


Sometimes things can go wrong, and vehicles, accidents and illness can disrupt courses and bookings. If this does happen to you- we firstly apologise in advance, we will do whatever it takes to accommodate your course and your test.

Practical Test Questions

What happens if you can't get me a test date?

We will always be able to get you a test date. However, if the test date is outside your desired time frame we will keep looking until we secure a test date for you.


If your test date is outside of your course week(s), then your course will divided into 2 segments. You will endeavour to complete around 70% – 80% of your booked course hours and set to complete your remaining course hours on the day or the few days leading up towards your test date.

What happens if my driving test is cancelled on the same day it's taken?

On some occasions your local test centre may have to call off your test due to bad weather or any other circumstance. They will notify us with a rescheduled test date and we will inform you of when this is.

What happens if I fail my practical test?

If your course consists of a free retest, we will rebook your test for as soon as possible. We can only book your retest appointment for a minimum of 10 days after your initial test date as the DVSA restrict candidates booking another test in short notice.


If you have exceeded your retest or your course does not include one, you can either rebook your own practical test fee and liaise with you instructor or you can request us to book you another one with a £30 administration fee.

Is the practical test booked for the last day of training?

It’s not always possible to get a test on the last training day of your course. There are many factors that determinses what dates are available, dates we can book & dates we cannot attend.

Some of these factors may include:

  • You have not yet passed your theory test
  • Driving test waiting times are favourable
  • You have limited availability & a short window to take a test in
  • They’re is bad weather like snow, fog or dangerous weather
  • Examiner strikes
  • And a few more!

To help search for test dates, we use cancellation checker services which scan for potential test appointments for 24/7. We will work with you and your instructor’ diary to ensure both of you can go to test.

During the summer months – waiting times can soar, again, with the winter months due to snow. So, please bear this mind – a healthy course booking and plan would mean the candidate has the theory passed and gives us 5-6 weeks notice (or longer) before the intensive driving course commences. This will allow us to plan and arrange the perfect course.

Does my course come with a practical test?

If you include the test fee upon booking then yes, you will have a practical test booked on your behalf for the end of your course. You can also enquire whether you are eligible for a free retest on your course by calling a member of staf on 0800 112 3515.

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