Terms & Conditions
By reading these terms and conditions you the course “booker” or course “receiver” abide by these terms and conditions. You understand by booking an intensive course with LPOD Academy you acknowledge and abide by all the terms and conditions set out. Please use our table of contents to easily navigate our terms and conditions.
By booking an intensive driving course with LPOD Academy (booking agent) you are entering a contract with LPOD Academy to arrange an intensive driving course with an Approved Driving Instructor (ADI), for yourself or for a nominated candidate to undertake the intensive driving course. The nominated course candidate is referred to as the customer, student, or pupil of LPOD Academy. The nominated course customer is the only party that is responsible for all communications throughout the course process. Due to data protection and GDPR LPOD Academy can only discuss matters directly with the course candidate. If issues arise with driving instructors LPOD Academy can only communicate with the course recipient, the course receiver. Not the person who booked the course on behalf of the recipient. You agree to this term and condition.
Course hours are flexible and are to be agreed upon between student and instructor on point of contact after bookings have been received. The course candidate is entering an agreement with the driving instructor and is in agreement and understands these terms and conditions and their driving instructor’s terms and conditions also.
The word ‘intensive’ is representative of a fast track service typically within a 6 week period and not solely subject to a one-week intensive driving course. However, courses can be any length in time and are not restricted or limited to a few weeks. Courses could take longer than 1 month. The word intensive is also not a benchmark for the expectation of how a course is delivered.
LPOD Academy will always default to delivering courses quickly but any circumstance where the agreed lesson plan with all parties is set is satisfactory to the expectation of our service. It’s at the discretion of the course booker/course receiver to understand courses can vary in length upon booking a course.
LPOD Academy also reserves the right to modify & update these terms and conditions at any time. These terms and conditions will apply to preexisting bookings and future bookings made with LPOD Academy. These terms and conditions are updated in line with updated procedures and expectations. LPOD Academy reserves the right to modify these terms and conditions during uncertain times (E.g. COVID-19) and make any necessary changes.
Table Of Contents:
1. Expectations & General Information On Booking An Intensive Course
2. Course Cancellation Policy
3. Course Balance Payment
4. Course Contract
5. Contractual Agreement
7. Driving Retest Policy
8. Practical Driving Test & Cancellations
9. Course Booking Confirmation
10. Theory Test Appointments & Course Information
11. Driving Test Bookings & Confirmation
12. Driving Instructors
Expectations & General Information On Booking An Intensive Course
When booking a course with LPOD Academy, you are under the provision that you understand you are forming a contract between yourself and the instructor with regard to the delivery of the course which includes communication, hours, tests, and payment and everything around the processes of the course. This applies to the course “booker” and/or the course “recipient” in question.
All driving instructors are self-employed in the UK and are regulated by the DVSA. LPOD Academy works with driving instructors that provide a niche service of intensive driving courses throughout the UK. When referring to the word intensive, we are on the understanding that the course is conducted over a short period of time. Courses can vary in length due to any circumstance.
The expectation of delivery of driving lessons will be at the discretion, the allocated instructor and learner agree on.
LPOD Academy is a booking agency whereby we match pupils with driving instructors for intensive driving courses. We act in the interest of the driving instructor and the pupil (learner driver). The booking deposit is payable on booking a course.
Once a booking deposit has been made and matched to both parties (pupil and driving instructor), the booking is regarded as complete and the deposit is non-refundable to the pupil or the payee of the course booking.
LPOD Academy aims to assign all course bookings with 14 days of booking. The provisional course start date is only your preferred choice of the start date, and we reserve the right to offer an alternative start date if the preferred date the candidate/course booker requested cannot be made. At no point can the course be cancelled if the start date cannot be agreed upon. A subsequent date will be given in due course in such circumstances.
If courses cannot be allocated to an instructor (this does not apply to non-agreement of dates) then a learner can request a refund, via the payment method used to initially pay the deposit to the original course deposit payee. Please note: Please do not book any time off work before confirmation of your course start date within your driving instructor’s diary. We cannot accept any responsibility for any booked holiday time, due to starting your course later than your preferred start choice.
When you book a course with LPOD Academy you are aware of the service you are booking onto. When we organize courses, it refers to training being delivered in a short amount of time (which can vary) and this isn’t “weekly lessons” or “hourly lessons” as they are referred to in traditional learning to drive methods.
LPOD Academy cannot be held liable for unexpected changes or external factors that can occur before, during or after in a booking. Start dates are subject to the agreement between you and your allocated instructor, test appointments (theory & practical) are not subject to preferred dates and can be anytime, length of training can be any time and other factors relating to the instructor, tests and 3rd party (E.g. government lockdowns).
From the date of paying the deposit will the 6-month use of your course hours start. From the date a course booker/course recipient books their course, they will have 6 months to use up their training with their instructor. If 6 months lapses and the course recipient has not used any / partial amount of their course, this will be marked as completed and the candidate will need to make another booking. Any unused hours / partial used hours won’t be refunded by the driving instructor.
Any amendments to any course booking MUST be given in writing to firstname.lastname@example.org and that we can’t accept changes on the phone. If you have a query please call, but we will always revert you to email to make changes to your course booking. This includes change, of course, hours, pick-up address, test dates.
Hours will be planned within the hours of 8 am -6 pm Monday to Friday only. Prices are based on these timings. If you require training hours outside of these times, your driving instructor is within their right to charge additional fees on top of the agreed course price to reflect their hourly rates for unsociable hours.
If payment is NOT received 28 days prior to the course start date, the course will be cancelled and the full course is still chargeable. (unless you have written consent from your ADI stating they waiver the 28 days payment notice).
No course booking can be transferred to another student, location, or driving instructor once an agreement between the driving instructor and pupil has been made.
Where the pupil is managing their own theory and practical test appointment all course hours will be booked and delivered within 6 months of course booking. If 6 months lapses, the course will be deemed fulfilled and complete. No course booking can be transferred to another student, location or driving instructor once a course has been matched.
Where a candidate has their own test appointment, LPOD Academy reserves the right not to fulfil this appointment and requests a change of driving test to a later date. If changing the test appointment isn’t allowed, the course candidate waivers the right to cancel the course. The booking deposit will be forfeited.
Pending costs on the website are expected costs and not guaranteed costs. Prices are based upon local averages. Where our regular instructors are not available, LPOD Academy will seek an alternative driving instructor but the pending course cost may be higher or lower.
NO course booking is subject to pupils passing a theory test. If a pupil requests to delay the start of their course due to not passing their theory test, the course will be delivered within 6 months from the point of booking. LPOD Academy reserves the right to cancel the course if the student is unwilling to agree to a start date with an instructor.
By booking an intensive driving course with LPOD Academy you agree to allow LPOD Academy to find you an instructor to conduct an intensive driving course.
All course hours are subject to the same pick-up point made at booking unless otherwise stipulated. If a different pick-up point is needed, the difference in time travel will be deducted from your course hours if your matched driving instructor is in agreement.
By booking a course with LPOD Academy you agree to these terms and conditions. Once the details of an accepted driving instructor have been made you agree that LPOD Academy has fulfilled their job and ONLY manages tests as part of your course booking. If our local instructor is not available we will provide alternatives prior to matching you with an agreed driving instructor. Pricing may change and this does not guarantee home pick-up.
If you live more than 7 miles from the centre of a major town or city, or more than 7 miles from a DVSA practical driving test centre, LPOD Academy we will offer a suitable course with one of our driving instructors. If you require home pick-up ONLY, you agree to additional costs if the instructor is unwilling to travel to your home destination. If Uber is operational in your area we will use Uber first, if not the local taxi company. Additional charges apply.
If periods of no contact from the course candidate/course booker has not been made, LPOD Academy reserves the right to mark the booking outright. If contact is made by the candidate later, after the booking is marked, the original course candidate/course booker will need to rebook another course.
Course Cancellation Policy
Once a booking has been matched to a driving instructor, the deposit is non-refundable and the service is marked as complete. If lessons/dates of an intensive course cannot be agreed upon by the course booker or course recipient, this still applies the course has been matched and the cancellation policy still applies and the course continues on. You are entitled to a deposit booking refund within 14 days of booking. Please email email@example.com to activate this request. Once 14 days lapses you agree to the booking deposit being non-refundable once we start work on your course booking. No work will be carried out within 14 days by LPOD Academy. This includes theory and practical test bookings. Unless we have expressed written consent (by email) to which you waiver your right to a booking deposit refund within 14 days of point of booking. As per the Consumer Act. Where candidates have yet to pass a theory test and do not wish to start their course prior to passing and 6 months lapses, you are not entitled to a course deposit refund.
If LPOD Academy cannot provide an instructor for your course, the deposit gets refunded to the original payment method the course booker/course recipient paid the deposit. Refunds are only given back to the original method and cannot be made back to any other payment methods / different persons.
In the eventuality, the course booker/course recipient decides to voluntarily cancel the course for any reason (outside of some certain scenarios, which are listed further down in the terms and conditions) the deposit is non-refundable and if it’s within 4 weeks of the agreed course start date with the instructor, the remaining/pending balance is still liable & the allocated instructor can request payment / seek legal advice in any cancellations. Any cancellation requests will involve informing the allocated instructor at hand.
Any changes in circumstances, holidays, illness or work-related affairs do not make LPOD Academy or the assigned driving instructor liable to recompense you for cancellation/re-arrangement of course. The full course cost is still payable and chargeable at the discretion of the driving instructor.
LPOD Academy creates terms and conditions to both protect the instructor & learner in any situation. All driving instructors of LPOD Academy reserve the right to inform & enforce you of their own terms and conditions as and when they deem necessary. If failure to comply with the instructor’s terms and conditions can’t be met, then LPOD Academy will act on behalf of the instructor to enforce any terms and conditions.
LPOD Academy reserves the right to cancel any intensive course if any terms and condition has been broken and mark it as completed. Any deposits & pending balances paid will be forfeited and the service will be marked as complete. If any payments are outstanding this policy still applies and will payment will be requested.
Please note: Course change of start date is deemed a cancelled course. If you wish to change the course start date: it is at the discretion of our driving instructor as to whether they can and will allow this change. If not, our terms and conditions will be honoured and the course will be deemed cancelled. A new course booking will need to be made to make a new course booking with a deposit payable to LPOD Academy.
If in the eventuality, the course booker/course recipient needs to cancel the course due to extreme circumstances, LPOD Academy, do allow certain conditions where a refund on the deposit may be given. If the course booker/recipient has already paid the allocated instructor, LPOD Academy cannot assist in the recovery of funds. Communication between the course booker/ course recipient with the allocated instructor is required.
- Extreme illness (A medical note from a GP / medical institution must be provided to LPOD Academy by email)
- Bereavement (A coroners note/letter must be provided to LPOD Academy by email)
All bookings that are refunded for any reason are subject to an administration fee of £75 on all deposits. By booking a course, and for any reason, the course is refunded, fully or partially, LPOD Academy charge £75 for work carried out for processing all bookings upon booking the course. If the candidate also requests to keep any test active, a further £30 will be deducted from the refund for a theory test & a further £80 will be deducted from the practical test if the candidate wishes to keep it active. If a candidate (after their refund has been issued) cancels either theory or practical, the fee will be reimbursed back to LPOD Academy and the candidate/course booker accepts the monies gone. It’s advised that all tests are rescheduled back to avoid losing your fee.
Course Balance Payment
We request that the remaining course balance is to be settled no less than 28 days prior to your agreed course start date. If payment is not received, you will be liable for the full course cost to your driving instructor and the course itself may be cancelled at the driving instructor’s discretion without tuition. We take any payment matters seriously.
In the event of any payment disputes: no course will commence until all funds have been received. If funds are not clear, no lessons will commence, and any training booked in the driving instructor’s diary will be deemed has had. No replacement lessons will be given to recompense the loss of training hours. Late payment notice: £100 administration fee. Any issues relating to payment for pending balance that affects original dates, the instructor & LPOD Academy are not held liable to keep/resume with original dates. Any delay in payment could result in alternative dates.
In the event of payment disputes, and any cheques not clearing in time, or our terms and conditions not met, we will support the self-employed instructor to claim loss of earnings through third-party debt collection agencies and or the small claims court. We are very strict on the remaining payment of course bookings – due to the nature of our industry. Intensive driving course instructors rely on their courses to be fulfilled.
If you booked your course and are starting within less than 4 weeks, the remaining payment is due immediately and failure to settle the remaining balance will result in the course being cancelled and any outstanding balances will be claimed by the allocated instructor. LPOD Academy will assist the allocated instructor in claiming unpaid balances.
Any external factors due to the instructor, government, environmental, candidate situation or any other external entities that affect the plan, of course, does not mean the remaining payment is not due. Any plans made and unpaid balances that haven’t been made will still be treated the same and the original start date and 4 weeks before, remaining payments are still due. When actual training is delivered will vary on different factors.
In eventuality, the learner and instructor cannot agree on a course plan, the remaining payment is still due and all parties will be encouraged to agree on a start date.
LPOD Academy will not be held responsible for agreements made between allocated instructors and pupils. All students who are 17 will need to pay the full course balance amount 4 weeks (28 days) prior to their course start date. Otherwise, the course shall be cancelled. This term and condition have been put into place to protect driving instructors as minors can’t be liable for contractual agreements in the course of law.
If payment is not received within the stipulated time periods, a £100 administration charge will be added to the final course balance. Upon being notified by the driving instructor, LPOD Academy will issue a course balance invoice, this should be settled within 7 days of receiving the booking email of the course booking form. If payment has not been received within 7 days of the invoice being sent, £100 will be added to the total course booking and remaining balance fee. We also reserve the right to add a 4% banking charge to all invoices issued for outstanding course balances.
LPOD Academy understands that sometimes these things can be overlooked. We will make contact with you on behalf of the driving instructor to whom the balance is due. If 24 hours lapses and no contact has been received then the £100 administration fee is payable to LPOD Academy, alongside the remaining course balance to the driving instructor.
The contract that we are creating is between the course receiver and a driving instructor. Once all courses have been confirmed with the course receiver and driving instructor, the course booked / course recipient is bound to these terms and conditions.
The course booker and payer is liable to provide all course booking details of the course receiver and all methods of contact of the course receiver. This includes email addresses, mobile phone numbers, and full address(s). LPOD Academy cannot be held responsible for any course bookings if details have not been given or are incorrect.
All pupils must adhere to these terms and conditions. In the eventuality of booking a course for a family member or friend, if they are unaware of the course due to being a birthday present or alike, then the course responsibility resides with the course booker and deposit payer. LPOD Academy should be notified upon booking if this is the case. We can’t be held responsible for course receivers not being made aware of their course booking.
If the course receiver is uncontactable the contract remains with the course booker/deposit payer. Any outstanding monies and course balances will be the responsibility of the course booker/deposit payer. Please refer to previous payment terms.
Once the course receiver or booker (in the event of a present) has agreed to the course start dates and times with the appointed driving instructor they will become liable for the remaining course balance. If the course receiver is 17 years old, the course booking contract is between course booker/deposit payer and the remaining course balance is payable 28 days prior to the start date of the course by the original course booker and deposit payer. Please refer to our previous terms and conditions.
If the pupil is under 18 years of age: the remaining payment must be settled 28 weeks prior to the start of the course. This is due to being under eighteen years of age. If payment is not received 4 weeks before the course start date, the course will be cancelled and the deposit will not be refunded.
If payment is not received or clear at the start of the course, the driving course will not commence and the full course will be chargeable.
In the eventuality, the course candidate does not reply or show signs of clear communication to LPOD Academy or to their allocated instructor. They understand that their deposit is non-refundable and is marked as completed. If a course is allocated to an instructor and the instructor reports failure of communication from the course booker/course recipient the course is deemed cancelled and the deposit is non-refundable. LPOD Academy will send a 7-day termination notice in the eventuality of this situation occurring.
Home pick-up is NOT guaranteed as part of your intensive driving course package. Although we aim to match 90% of all courses for home pick-up some locations may not be covered. An alternative plan will be given. This may mean travelling to an agreed meeting point or additional costs included for travel such as taxis/train/uber.
Once matched and agreed, the final agreed payment is due to the driving instructor no later than 21 days prior to your agreed start date.
Where restrictions apply, you agree to LPOD Academy offering 3 solutions for your intensive course booking. Please see the notes section below these terms and conditions.
By booking a course with LPOD Academy you are securing training with an instructor and agree to the aforementioned price changes if this is required. Courses are not subject to driving test dates and times.
LPOD Academy will act in your best interests to secure you the best deal for your intensive driving course. However, this is not subject to date only courses, home pick-up only courses and website price only courses, and quick driving test date only courses. Sometimes conditions make it impossible to fulfil our duties so we reserve the right to accept no requests for deposit refunds if we are unable to match your set conditions and criteria.
If any issues arise once you start your course you must notify us upon the first encounter of any problems. Communication is very often the barrier between pupil and instructor and early intervention can resolve any upset or complaints. If the course has been completed and no complaint, upset or notification of problem has been given, LPOD Academy cannot take any responsibility to any complaints with regards to course delivery or driving instructor disputes. All complaints must be received via email to firstname.lastname@example.org at the earliest possibility.
If you have any complaints about your driving instructor you must discuss this with them directly. Very often, disputes can be resolved, and are commonly due to misunderstandings of the situation. If no resolution has been found, then please send us an email to email@example.com.
Due to Data Protection Laws (GDPR) and company policy, all complaints must be in writing (email). However, we may discuss with the course receiver any concerns they have with regards to the course, prior to and during the course. If you have a direct complaint about your driving instructor’s conduct, please send us an email to firstname.lastname@example.org as soon as the situation is concerned happens.
Please Note: we can’t discuss content with third parties, and about the driving instructor, due to GDPR Laws. Any professional misconduct disputes must be made in writing to the DVSA or the Trading Standards.
Although we do appreciate some occasions situations can arise, we must enforce this company policy. We have a duty of care to the pupil on receiving the course, and moral duty of care to the driving instructors that we work with. So, due to the nature of complaints, we are not able to discuss issues with any third party directly about the pupil or the driving instructor.
You the course receiver are bound to the DVSA’s health and eyesight responsibilities. If your health or eyesight changes since your application for the provisional driving licence, you should notify the DVLA immediately.
You must be able to read a number plate 20 metres away. The course is still chargeable if you are unable to read the required distance at the start of your course.
You are responsible for the use of any medication whilst driving. You must disclose any meds to your driving instructor and upon request, any Dr’s note to state you are fit to drive. If the driving instructor is in doubt of your ability under the influence of drugs/alcohol/prescription drugs your course will be cancelled and all training and fees will still be applicable.
In the eventuality of hospitalisation, you must disclose this Asap. If during your course, you are hospitalized it is at the discretion of the driving instructor if you will be offered alternative training days. Although we appreciate the circumstances that may arise, this will be dealt with in a per-basis situation. Ultimately, it is at the discretion of the driving instructor whether you will be still charged for your course.
You must disclose at the time of booking any health conditions that may affect your ability to drive safely and responsibly. These include asthma, heart problems, cardiovascular disease, cancer, diabetes, epilepsy, depression, bi-polar, rheumatoid arthritis, IBS, anxiety, absence seizures, eating disorders, head injury, heart attacks, high and low blood pressure, surgery, sleep disorders, loss of eyesight, partially or in one or both eyes, pregnancy.
If these are not disclosed at the time of booking, LPOD Academy can’t take responsibility for any eventualities that may arise due to these health conditions. Nor your driving instructor. We reserve the right to cancel the course with immediate effect if your driving instructor comes to believe you are not medically fit to drive, whether short-term (day of the lesson) or long term. All driving instructors must exercise a duty of care when it comes to the safe provision of driving lessons.
Sleep disorders. It is your responsibility to disclose any sleep disorders to your driving instructor. If you are unaware of your sleep disorder – and your driving instructor believes you are not fit to drive. That day’s training will be cancelled, and it shall be at the discretion of your driving instructor whether you will be able to reschedule or lose your training that day.
Anxiety/Depression/Panic Attacks/Mental Health. If you suffer from anxiety-related illnesses you must inform us at the point of booking. LPOD Academy does not believe intensive driving courses are suited to anxious pupils. You are accepting responsibility for your course booking under the understanding that we advise against an intensive driving course.
In the event of anxious panic attacks erratic driving behaviour, your driving instructor reserves the right to cancel the course with full course cost. If this is not disclosed at the time of booking, any course fees will still be chargeable in the event of course cancellation, pre or during your course. It is important to share with our driving instructors the history of the pupils we are matching them with. To give you the best service, it is important to disclose this information at the point of booking.
If during your course, you decide to cancel the remaining course hours, due to anxious behaviour (erratic driving) or fear, the full course cost will be chargeable and any remaining course balance or training sessions will be forfeited.
Harassment of our driving instructors. If our driving instructors are abused, bullied, or threatened verbally, or physically, we reserve the right to cancel your course and take the appropriate action to support the driving instructor in the event of proceeding legal or civil action. All courses are logged, and any disputes with driving instructors will only be dealt with via email at email@example.com.
Broken limbs. If you break an arm or a leg, your course is still chargeable. If you are unfit to drive the driving instructor reserves the right not to continue with your course and it will be deemed complete/cancelled.
Alcohol/drugs misuse. If you are an alcohol-dependent person or have an addiction it is your responsibility to notify us at the point of booking. LPOD Academy reserves the right to cancel the course at any time. If your driving instructor believes that you are under the influence of banned drugs or prescription substances, they reserve the right to cancel the course with immediate effect.
Inaccurate information. If upon booking the course any information is not given correctly then LPOD Academy reserves the right to cancel the course and charge for the remaining course cost if the course has been matched already. Our 4 weeks notice term and conditions is waivered in this eventuality.
Licence view permission. You must arrange to allow your driving instructor to view your driving licence online via an online permission link or in-person during meeting them on the first session. An image isn’t suitable. This must be done prior to the start course date. If this has not been done, the course will be cancelled with immediate effect and will still be chargeable to the driving instructor.
Driving Retest Policy
If your course includes a free retest, you will have proof of a retest on your confirmation booking email received by us. Typically, we will state “(retest eligible)” respective of the test type (theory and/or practical). A free retest only covers 1 driving test fee (either theory or practical) to whichever test is included in the booking. In only some situations will we not issue a free retest if certain conditions have been broken. Please refer down to view these conditions.
A free retest is also subject to promotional and seasonal offerings. We reserve the right to not offer a free retest at any time. To confirm we have this offer present, please get in touch with us either through email (firstname.lastname@example.org) or call a member of staff 0800 112 3515.
LPOD Academy will rebook a theory test appointment if the respective client fails their theory on the first attempt after providing photographic evidence of their theory test certificate failure. LPOD Academy does not take responsibility for ongoing cancellations or earlier dates.
Only in a few circumstances will LPOD Academy not issue a retest if certain conditions are broken:
- The client does not arrive at either the first theory test appointment or practical test appointment for any reason
- The client arrives late at their first theory appointment or practical test appointment and a member of staff refuses entry or cancels the test
- The client notifies LPOD Academy that the current theory or practical test appointment is not suitable and needs changing but it’s within the DVSA’s no refund cancellation policy
- Your allocated instructor deems you are not ready/not to test standard
If no retest is given due to any point above being broken. LPOD Academy will offer the service of rebooking another theory or practical at a fee of £34.99 (theory) & £99.99 (practical). The fee has to be paid first and then a booking will be made.
LPOD Academy is not responsible for organising or arranging any other training outside of your original course booking. We are also not liable for instructor availability. Due to instructors diaries being unpredictable, we advise you to arrange training with your allocated instructor or another instructor prior to your retest.
LPOD Academy will be the agent that books the candidate’s retest on their behalf for the earliest date available at the local test centre. If no test date is available, we will wait for the cancellation to arise. LPOD Academy no longer looks for cancellations for candidates once a retest has been booked.
Any retest (theory or practical) should be requested in writing within 7 days of a practical test or theory test fail. If this is not done, LPOD Academy reserves the right to cancel your free practice test. Please email email@example.com to rebook your test fee.
LPOD Academy offers a separate chargeable service which involves looking for cancellation and an earlier test date of £19.99 for preexisting learners and £29.99 for non-LPOD Academy students. Please email firstname.lastname@example.org for more information.
It is the responsibility of the candidate/course booker to attend, manage and look after their test booking. LPOD Academy cannot be held liable for lost test fees. The test fee will not be reimbursed if the test was cancelled as cashback.
The retest is only granted if the candidate/course booker has included the respective (theory and/or practical) test in the booking. For Example, A silver 20 course with practical only, but you the candidate book your own theory, this does not allow the course recipient/course booker to be eligible for a free retest on the theory.
Practical Driving Test & Cancellations
LPOD Academy does not take any responsibility for the DVSA cancelling driving tests, nor the driving instructor’s car condition. If the test was refused due to the car’s condition, the driving instructor will be liable to cover the cost of the new driving test fee.
On some occasions driving tests will be cancelled due to the following circumstances:
- Bad weather conditions
- Examiner sickness
- Examiner strikes
- Mechanical breakdown
- Instructor sickness – LPOD Academy will NOT accept liability for instructor sickness nor any other reason for test cancellation.
When a test is booked the student is hiring the car for the driving test exam. In the event of an accident and the driving instructor’s car is not able to be used for the driving test, this liability lies with the learner driver. However, if 48 hours or less has been given, liability is with the driving instructor to cover new driving test costs.
If the DVSA cancels the driving test, any hours owing to the driving instructor will be chargeable. In this event, it is the learner’s responsibility to claim expenses back from the DVSA.
All driving instructors reserve the right to not take any learner to test in any circumstance. In the eventuality the learner is not competent/ready to sit a practical driving test, no driving instructor is obliged to take a learner to test. When you book a course initially, you understand that there is no guarantee of a driving instructor taking a candidate to test.
If the course booker/course recipient changes their own test without first consulting their instructor or LPOD Academy, they waive their right to sitting that test with the instructor and management from LPOD Academy. You understand by changing your own test date, LPOD Academy removes their service and your course will be marked as completed.
If the course booker/course recipient has booked their own test, LPOD Academy reserve the right to move the test date back if the appointment cannot be met. By booking a course and the course booker/recipient has their own test booked, LPOD Academy can modify the booking without the learner’s permission and is not a factor in successfully delivering the intensive course.
No cash refunds will be given on any part of the course deposit where any FREE tests have been agreed upon. If a test has been booked you lose the right to a refund on this part of the course booking. Specific test charges apply.
Give us sole permission to change your driving test appointment and agree to manage your test booking in its entirety. If you CHANGE your own booking and this falls outside of the agreed course conditions, you accept that your course is still chargeable and active.
If you change your test appointment and your instructor is NOT FREE, and it is before you have completed your course, we reserve the right to cancel your course including any unused hours of your intensive course. Subject to driving instructor’s decision.
If you change an already agreed test appointment your course booking is still under these terms and conditions and that of your driving instructor’s terms and conditions.
If 6 months lapses and you haven’t passed your theory test you waiver the right to a refund on your practical test. We will extend the practical test for another 3 months but this is NOT subject to your original course offer and is solely a booking task of LPOD Academy. No cancellation checks will be made and 100% test management will be given to the learner.
Not receiving your provisional licence is not a condition of your course booking. If you do not receive your provisional licence and we are not able to offer a short notice course within 6 months (once you have your licence) your course will be cancelled.
Any appointments booked by LPOD Academy will be sent via email and not text message. Pupils can check their test status at any time by using their own credentials. Not receiving an email with test appointments is not the liability of LPOD Academy. We will keep a digital footprint of any emails sent if this arises. If you expect to have an appointment it is your responsibility to get in touch or check the system with your own appointments.
Practical test appointments outside of your course booking are subject to a fee of £99.99
If you change your practical driving test and your driving instructor is not able to accommodate your training hours or the practical test, you are required to move your test date back and the full course fee is still payable under the conditions of this course.
LPOD Academy refuses to accept any cancellation test dates made by the student with less than 28 days’ notice and not having a prior agreement with a driving instructor in place.
If you require a cancellation checker ONLY we charge a fee of £19.99.
If you change your test appointment and have booked a course and we are unable to fulfil it due to the instructor’s prior commitments you are still liable for the pending course cost if less than 28 days notice has been given. If you pass your test with another instructor your course booking will turn into a non-test course, and these terms and conditions are still active.
Course Booking Confirmation
A successful course booking is when LPOD Academy matches a pupil with a driving instructor. Both parties agree on a start date for the course. Start dates listed on our website are only provisional and are only confirmed when we have allocated your course to a driving instructor. We also stress that start dates may also change unexpectedly due to a multitude of reasons. If there is a need to change the course start date we will confirm with you and your driving instructor.
Dates and times of the course are to be arranged with the driving instructor as per their diary. Sometimes, course training days may start at different times due to other pupil’s driving tests from previous weeks. Your driving instructor will liaise with you at all times and dates when discussing your course on the phone.
If any driving training days are cancelled by the driving instructor due to mechanical breakdown or other unavoidable situations, a replacement training day shall be offered or a refund of hours owing. LPOD Academy does not accept responsibility for refunds of hours owing or due to the driving instructor cancelling a day’s training.
Theory Test Appointments & Course Information
When booking an intensive course with a theory included, you give LPOD Academy the right to book your theory test at your local theory test centre for any date & time. LPOD Academy in all circumstances will strive to source an earlier theory test date but cannot guarantee the first date we book can be brought earlier.
Appointment times can vary from any theory test centre. We can not book a practical driving test until the learner driver has passed their theory test. You will need to discuss this situation with your driving instructor and agree on an outcome. Sometimes, the driving instructor will hold back some hours for when you have completed your driving course. In this eventuality, you may be required to have additional training hours due to the time-lapse.
LPOD Academy cannot guarantee a driving test date soon after your training course with only passing your theory test. This is dependent on your driving instructor’s availability and current driving test commitments. However, a driving test will be booked at the nearest driving test centre for the earliest date available.
A learner struggling to pass their theory test doesn’t warrant any grounds for a refund. If a learner has used all theory test fees and a retest with LPOD Academy & additional appointments (at a cost of £34.99) this still applies.
If a learner cannot pass their theory in any circumstance, and the 6 months lapses, LPOD Academy cannot retain and continue with the booking. Your booking will be marked as completed and the deposit will be non-refundable.
Theory appointments outside of your course booking are subject to a booking fee of £34.99
You give LPOD Academy permission to book a theory test appointment at your nearest three theory centre locations. If you are not able to travel to other locations please state this at the point of booking.
LPOD Academy does not manage theory test appointments. If you are unable to attend a theory test appointment please change this yourself to a more suitable time. LPOD Academy can’t be held responsible for lost fees due to not being available.
Driving Test Bookings & Confirmation
At no stage can LPOD Academy or your allocated instructor guarantee a test date in any circumstance. Test dates are booked for the earliest date possible in any test centre and are moved back or forward according to availability. It’s the responsibility of the course receiver/recipient to be available for any testing appointment provided to them.
Within a booking where you included a practical test appointment, we can only book this if you’ve passed your theory & your theory has enough validity. If any circumstance LPOD Academy cannot book/change/reschedule/cancel the test date, due to external factors such as licence issues, theory expiring or anything else. LPOD Academy has to wait until we are able to book/change/reschedule/cancel a test date at the earliest point. Any affected training or booked in hours will vary.
No test booking is ever confirmed until the driving instructor has confirmed their availability for it. In the eventuality, a learner cannot make a test date. Any affected lessons/training will be adapted at the instructor’s decision. The instructor reserves the right to keep the training in place and offer a test with training later.
LPOD Academy and your instructor reserve the right to modify your test booking in any circumstance.
We work only with local and reputable driving instructors. We do not want to work with unreliable, rude ADI’s. As this is not a healthy approach to our business ethics. If you find your allocated instructor is rude or unprofessional, please refer to our complaints section above.
All driving instructors we work with supply a clean, well-maintained car, and all tuition cars are insured for learner drivers. Pupils can request confirmation of car insurance from their appointed driving instructor at any time. All instructors abide by the DVSA’s code of conduct and are regulated by the DVSA. We work with green badge instructors (fullt qualified driving instructors).
We require all of our learners/students to be respectful to their allocated driving instructors and to maintain a healthy relationship whilst on the course. Communication is vital to the success of all courses, and sometimes factors can affect the progress of the course.
LPOD Academy is a booking agency on behalf of learner drivers and driving instructors. We work with established driving schools and their car livery may contain their local advertising banners. We outsource work to local instructors to sub their weekly hours. However – we unite as a profession and work to give the best service to learner drivers.
We can not always guarantee your preferred choice of instructor, and no refunds will be given in the event you do not want to continue, or not get on with your driving instructor. Any course refunds must be given or mutually agreed upon with the driving instructor.
We will not tolerate any abuse to instructors during or outside of the course. Discrimination against driving instructors is strictly prohibited. We do not condone the use of racial, gender, physical, disability, ethnic background or religious abuse to any of our driving instructors. And same for the instructor, if you find your instructor is discriminating against you, please refer to our complaint section and contact us immediately.