Terms & Conditions

Terms & Conditions

By reading these terms and conditions you the course “booker” or course “receiver” abide by these terms and conditions. You understand by booking an intensive course with LPOD Academy you acknowledge and abide by all the terms and conditions set out. Please use our table of contents to easily navigate our terms and conditions.

By booking an intensive driving course with LPOD Academy (booking agent) you are entering a contract with LPOD Academy to arrange an intensive driving course with an Approved Driving Instructor (ADI), for yourself or for a nominated candidate to undertake the intensive driving course. Course hours are flexible and are to be agreed upon between student and instructor on point of contact after bookings have been received. The course candidate is entering an agreement with the driving instructor and is in agreement and understands these terms and conditions and their driving instructor’s terms and conditions also.

The word ‘intensive’ is representative of a fast track service typically within a 6 week period and not solely subject to a one-week intensive driving course. However, courses can be any length in time due to many factors. By default, bookings are to be expected to be done quickly.

LPOD Academy also reserves the right to modify & update these terms and conditions at any time. These terms and conditions will apply to preexisting bookings and future bookings made with LPOD Academy. These terms and conditions are updated in line with updated procedures and expectations. LPOD Academy reserves the right to modify these terms and conditions during uncertain times (E.g. COVID-19) and make any necessary changes.

 

 

Table Of Contents:

———————————-

 

1. Expectations & General Information On Booking An Intensive Course

 

2. Course Cancellation Policy

 

3. Course Balance Payment

 

4. Course Contract

 

5. Contractual Agreement

 

6. Medical

 

7. Driving Retest Policy

 

8. Practical Driving Test & Cancellations

 

9. Course Booking Confirmation

 

10. Theory Test Appointments & Course Information

 

11. Driving Test Bookings & Confirmation

 

12. Driving Instructors

 

 

Expectations & General Information On Booking An Intensive Course

 

1.1

When booking a course with LPOD Academy, you are under the provision that you understand you are forming a contract between yourself and the instructor with regard to the delivery of the course which includes communication, hours, tests, and payment and everything around the processes of the course. This applies to the course “booker” and/or the course “recipient” in question.

 

All driving instructors are self-employed in the UK and are regulated by the DVSA. LPOD Academy works with driving instructors that provide a niche service of intensive driving courses throughout the UK. When referring to the word intensive, we are on the understanding that the course is conducted over a short period of time. Courses can vary in length due to any circumstance.

 

1.2

LPOD Academy is a booking agency whereby we match pupils with driving instructors for intensive driving courses. We act in the interest of the driving instructor and the pupil (learner driver). The booking deposit is payable on booking a course.

 

1.3

Once a booking deposit has been made and matched to both parties (pupil and driving instructor), the booking is regarded as complete and the deposit is non-refundable to the pupil or the payee of the course booking.

 

1.4

LPOD Academy aims to assign all course bookings with 14 days of booking. The provisional course start date is only your preferred choice of the start date, and we reserve the right to offer an alternative start date if the preferred date the candidate/course booker requested cannot be made. At no point can the course be cancelled if the start date cannot be agreed upon. A subsequent date will be given in due course in such circumstances.

 

1.5

If courses cannot be assigned then a full refund will be given, via the payment method used to initially pay the deposit to the original course deposit payee. Please note: Please do not book any time off work before confirmation of your course start date within your driving instructor’s diary. We cannot accept any responsibility for any booked holiday time, due to starting your course later than your preferred start choice.

 

1.6

When you book a course with LPOD Academy you are aware of the service you are booking onto. When we organize courses, it refers to training being delivered in a short amount of time (which can vary) and this isn’t “weekly lessons” or “hourly lessons” as they are referred to in traditional learning to drive methods.

 

1.7

LPOD Academy cannot be held liable for unexpected changes or external factors that can occur before, during or after in a booking. Start dates are subject to the agreement between you and your allocated instructor, test appointments (theory & practical) are not subject to preferred dates and can be anytime, length of training can be any time and other factors relating to the instructor, tests and 3rd party (E.g. government lockdowns).

 

1.8

From the date of paying the deposit will the 6-month use of your course hours start. From the date a course booker/course recipient books their course, they will have 6 months to use up their training with their instructor. If 6 months lapses and the course recipient has not used any / partial amount of their course, this will be marked as completed and the candidate will need to make another booking. Any unused hours / partial used hours won’t be refunded by the driving instructor.

 

1.9

Any amendments to any course booking MUST be given in writing to info@lpodacademy.co.uk and that we can’t accept changes on the phone. If you have a query please call, but we will always revert you to email to make changes to your course booking. This includes change, of course, hours, pick-up address, test dates.

 

1.10

Hours will be planned within the hours of 8 am -6 pm Monday to Friday only. Prices are based on these timings. If you require training hours outside of these times, your driving instructor is within their right to charge additional fees on top of the agreed course price to reflect their hourly rates for unsociable hours.

 

1.11

If payment is NOT received 28 days prior to the course start date, the course will be cancelled and the full course is still chargeable. (unless you have written consent from your ADI stating they waiver the 28 days payment notice).

 

1.12

No course booking can be transferred to another student, location, or driving instructor once an agreement between the driving instructor and pupil has been made.

 

1.13

Where the pupil is managing their own theory and practical test appointment all course hours will be booked and delivered within 6 months of course booking. If 6 months lapses, the course will be deemed fulfilled and complete. No course booking can be transferred to another student, location or driving instructor once a course has been matched.

 

1.14

Where a candidate has their own test appointment, LPOD Academy reserves the right not to fulfil this appointment and requests a change of driving test to a later date. If changing the test appointment isn’t allowed, the course candidate waivers the right to cancel the course. The booking deposit will be forfeited.

 

1.15

Pending costs on the website are expected costs and not guaranteed costs. Prices are based upon local averages. Where our regular instructors are not available, LPOD Academy will seek an alternative driving instructor but the pending course cost may be higher or lower.

 

1.16

NO course booking is subject to pupils passing a theory test. If a pupil requests to delay the start of their course due to not passing their theory test, the course will be delivered within 6 months from the point of booking. LPOD Academy reserves the right to cancel the course if the student is unwilling to agree to start date with an instructor.

 

1.17

By booking an intensive driving course with LPOD Academy you agree to allow LPOD Academy to find you an instructor to conduct an intensive driving course.

 

1.18

All course hours are subject to the same pick-up point made at booking unless otherwise stipulated. If a different pick-up point is needed, the difference in time travel will be deducted from your course hours if your matched driving instructor is in agreement.

 

1.19

By booking a course with LPOD Academy you agree to these terms and conditions. Once the details of an accepted driving instructor have been made you agree that LPOD Academy has fulfilled their job and ONLY manages tests as part of your course booking. If our local instructor is not available we will provide alternatives prior to matching you with an agreed driving instructor. Pricing may change and this does not guarantee home pick-up.

 

1.20

If you live more than 7 miles from the centre of a major town or city, or more than 7 miles from a DVSA practical driving test centre, LPOD Academy we will offer a suitable course with one of our driving instructors. If you require home pick-up ONLY, you agree to additional costs if the instructor is unwilling to travel to your home destination. If Uber is operational in your area we will use Uber first, if not the local taxi company. Additional charges apply.

 

Course Cancellation Policy

 

2.1

Once a booking has been matched to a driving instructor, the deposit is non-refundable and the service is marked as complete. If lessons/dates of an intensive course cannot be agreed upon by the course booker or course recipient, this still applies the course has been matched and the cancellation policy still applies and the course continues on. You are entitled to a deposit booking refund within 14 days of booking. Please email info@lpodacademy.co.uk to activate this request. Once 14 days lapses you agree to the booking deposit being non-refundable once we start work on your course booking. No work will be carried out within 14 days by LPOD Academy. This includes theory and practical test bookings. Unless we have expressed written consent (by email) to which you waiver your right to a booking deposit refund within 14 days of point of booking. As per the Consumer Act. Where candidates have yet to pass a theory test and do not wish to start their course prior to passing and 6 months lapses, you are not entitled to a course deposit refund.

 

2.2

If LPOD Academy cannot provide an instructor for your course, the deposit gets refunded to the original payment method the course booker/course recipient paid the deposit. Refunds are only given back to the original method and cannot be made back to any other payment methods / different persons.

 

2.3

In the eventuality, the course booker/course recipient decides to voluntarily cancel the course for any reason (outside of some certain scenarios, which are listed further down in the terms and conditions) the deposit is non-refundable and if it’s within 4 weeks of the agreed course start date with the instructor, the remaining/pending balance is still liable & the allocated instructor can request payment / seek legal advice in any cancellations. Any cancellation requests will involve informing the allocated instructor at hand.

 

2.4

Any changes in circumstances, holidays, illness or work-related affairs do not make LPOD Academy or the assigned driving instructor liable to recompense you for cancellation/re-arrangement of course. The full course cost is still payable and chargeable at the discretion of the driving instructor.

 

2.5

LPOD Academy creates terms and conditions to both protect the instructor & learner in any situation. All driving instructors of LPOD Academy reserve the right to inform & enforce you of their own terms and conditions as and when they deem necessary. If failure to comply with the instructor’s terms and conditions can’t be met, then LPOD Academy will act on behalf of the instructor to enforce any terms and conditions.

 

2.6

LPOD Academy reserves the right to cancel any intensive course if any terms and condition has been broken and mark it as completed. Any deposits & pending balances paid will be forfeited and the service will be marked as complete. If any payments are outstanding this policy still applies and will payment will be requested.

 

2.7

Please note: Course change of start date is deemed a cancelled course. If you wish to change the course start date: it is at the discretion of our driving instructor as to whether they can and will allow this change. If not, our terms and conditions will be honoured and the course will be deemed cancelled. A new course booking will need to be made to make a new course booking with a deposit payable to LPOD Academy.

 

2.8

If in the eventuality, the course booker/course recipient needs to cancel the course due to extreme circumstances, LPOD Academy, do allow certain conditions where a refund on the deposit may be given. If the course booker/recipient has already paid the allocated instructor, LPOD Academy cannot assist in the recovery of funds. Communication between the course booker/ course recipient with the allocated instructor is required.

  • Extreme illness (A medical note from a GP / medical institution must be provided to LPOD Academy by email)
  • Bereavement (A coroners note/letter must be provided to LPOD Academy by email)

 

Course Balance Payment

 

3.1

We request that the remaining course balance is to be settled no less than 28 days prior to your agreed course start date. If payment is not received, you will be liable for the full course cost to your driving instructor and the course itself may be cancelled at the driving instructor’s discretion without tuition. We take any payment matters seriously.

 

3.2

In the event of any payment disputes: no course will commence until all funds have been received. If funds are not clear, no lessons will commence, and any training booked in the driving instructor’s diary will be deemed has had. No replacement lessons will be given to recompense the loss of training hours. Late payment notice: £100 administration fee. Any issues relating to payment for pending balance that affects original dates, the instructor & LPOD Academy are not held liable to keep/resume with original dates. Any delay in payment could result in alternative dates.

 

3.3

In the event of payment disputes, and any cheques not clearing in time,  or our terms and conditions not met, we will support the self-employed instructor to claim loss of earnings through third-party debt collection agencies and or the small claims court.  We are very strict on the remaining payment of course bookings – due to the nature of our industry. Intensive driving course instructors rely on their courses to be fulfilled.

 

3.4

If you booked your course and are starting within less than 4 weeks, the remaining payment is due immediately and failure to settle the remaining balance will result in the course being cancelled and any outstanding balances will be claimed by the allocated instructor. LPOD Academy will assist the allocated instructor in claiming unpaid balances.

 

3.5

Any external factors due to the instructor, government, environmental, candidate situation or any other external entities that affect the plan, of course, does not mean the remaining payment is not due. Any plans made and unpaid balances that haven’t been made will still be treated the same and the original start date and 4 weeks before, remaining payments are still due. When actual training is delivered will vary on different factors.

 

3.6

In eventuality, the learner and instructor cannot agree on a course plan, the remaining payment is still due and all parties will be encouraged to agree on a start date.

 

3.7

LPOD Academy will not be held responsible for agreements made between allocated instructors and pupils. All students who are 17 will need to pay the full course balance amount 4 weeks (28 days) prior to their course start date. Otherwise, the course shall be cancelled. This term and condition have been put into place to protect driving instructors as minors can’t be liable for contractual agreements in the course of law.

 

3.8

If payment is not received within the stipulated time periods, a £100 administration charge will be added to the final course balance. Upon being notified by the driving instructor, LPOD Academy will issue a course balance invoice, this should be settled within 7 days of receiving the booking email of the course booking form. If payment has not been received within 7 days of the invoice being sent, £100 will be added to the total course booking and remaining balance fee. We also reserve the right to add a 4% banking charge to all invoices issued for outstanding course balances.

 

3.9

LPOD Academy understands that sometimes these things can be overlooked. We will make contact with you on behalf of the driving instructor to whom the balance is due. If 24 hours lapses and no contact has been received then the £100 administration fee is payable to LPOD Academy, alongside the remaining course balance to the driving instructor.

 

Course Contract 

 

4.1

The contract that we are creating is between the course receiver and a driving instructor. Once all courses have been confirmed with the course receiver and driving instructor, the course booked / course recipient is bound to these terms and conditions.

 

4.2

The course booker and payer is liable to provide all course booking details of the course receiver and all methods of contact of the course receiver. This includes email addresses, mobile phone numbers, and full address(s). LPOD Academy cannot be held responsible for any course bookings if details have not been given or are incorrect.

 

4.3

All pupils must adhere to these terms and conditions. In the eventuality of booking a course for a family member or friend, if they are unaware of the course due to being a birthday present or alike, then the course responsibility resides with the course booker and deposit payer. LPOD Academy should be notified upon booking if this is the case. We can’t be held responsible for course receivers not being made aware of their course booking.

 

4.4

If the course receiver is uncontactable the contract remains with the course booker/deposit payer. Any outstanding monies and course balances will be the responsibility of the course booker/deposit payer. Please refer to previous payment terms.

 

4.5

Once the course receiver or booker (in the event of a present) has agreed to the course start dates and times with the appointed driving instructor they will become liable for the remaining course balance. If the course receiver is 17 years old, the course booking contract is between course booker/deposit payer and the remaining course balance is payable 28 days prior to the start date of the course by the original course booker and deposit payer. Please refer to our previous terms and conditions.

 

4.6

If the pupil is under 18 years of age: the remaining payment must be settled 28 weeks prior to the start of the course. This is due to being under eighteen years of age. If payment is not received 4 weeks before the course start date, the course will be cancelled and the deposit will not be refunded.

If payment is not received or clear at the start of the course, the driving course will not commence and the full course will be chargeable.

 

4.7

In the eventuality, the course candidate does not reply or show signs of clear communication to LPOD Academy or to their allocated instructor. They understand that their deposit is non-refundable and is marked as completed. If a course is allocated to an instructor and the instructor reports failure of communication from the course booker/course recipient the course is deemed cancelled and the deposit is non-refundable. LPOD Academy will send a 7-day termination notice in the eventuality of this situation occurring.

 

4.8

Home pick-up is NOT guaranteed as part of your intensive driving course package. Although we aim to match 90% of all courses for home pick-up some locations may not be covered. An alternative plan will be given. This may mean travelling to an agreed meeting point or additional costs included for travel such as taxis/train/uber.

 

4.9

Once matched and agreed, the final agreed payment is due to the driving instructor no later than 21 days prior to your agreed start date.

 

4.10

Where restrictions apply, you agree to LPOD Academy offering 3 solutions for your intensive course booking. Please see the notes section below these terms and conditions.

 

4.11

By booking a course with LPOD Academy you are securing training with an instructor and agree to the aforementioned price changes if this is required. Courses are not subject to driving test dates and times.

 

4.12

LPOD Academy will act in your best interests to secure you the best deal for your intensive driving course. However, this is not subject to date only courses, home pick-up only courses and website price only courses, and quick driving test date only courses. Sometimes conditions make it impossible to fulfil our duties so we reserve the right to accept no requests for deposit refunds if we are unable to match your set conditions and criteria.

 

Complaints

 

5.1

If any issues arise once you start your course you must notify us upon the first encounter of any problems. Communication is very often the barrier between pupil and instructor and early intervention can resolve any upset or complaints. If the course has been completed and no complaint, upset or notification of problem has been given, LPOD Academy cannot take any responsibility to any complaints with regards to course delivery or driving instructor disputes. All complaints must be received via email to info@lpodacademy.co.uk at the earliest possibility.

 

5.2

If you have any complaints about your driving instructor you must discuss this with them directly. Very often, disputes can be resolved, and are commonly due to misunderstandings of the situation. If no resolution has been found, then please send us an email to info@lpodacademy.co.uk.

 

5.3

Due to Data Protection Laws (GDPR) and company policy, all complaints must be in writing (email). However, we may discuss with the course receiver any concerns they have with regards to the course, prior to and during the course. If you have a direct complaint about your driving instructor’s conduct, please send us an email to info@lpodacademy.co.uk as soon as the situation is concerned happens.

 

Please Note: we can’t discuss content with third parties, and about the driving instructor, due to GDPR Laws. Any professional misconduct disputes must be made in writing to the DVSA or the Trading Standards.

 

Although we do appreciate some occasions situations can arise, we must enforce this company policy. We have a duty of care to the pupil on receiving the course, and moral duty of care to the driving instructors that we work with. So, due to the nature of complaints, we are not able to discuss issues with any third party directly about the pupil or the driving instructor.

 

Medical

 

6.1

You the course receiver are bound to the DVSA’s health and eyesight responsibilities. If your health or eyesight changes since your application for the provisional driving licence, you should notify the DVLA immediately.

 

6.2

You must be able to read a number plate 20 metres away. The course is still chargeable if you are unable to read the required distance at the start of your course.

 

6.3

You are responsible for the use of any medication whilst driving. You must disclose any meds to your driving instructor and upon request, any Dr’s note to state you are fit to drive. If the driving instructor is in doubt of your ability under the influence of drugs/alcohol/prescription drugs your course will be cancelled and all training and fees will still be applicable.

 

6.4

In the eventuality of hospitalisation, you must disclose this Asap. If during your course, you are hospitalized it is at the discretion of the driving instructor if you will be offered alternative training days. Although we appreciate the circumstances that may arise, this will be dealt with in a per-basis situation. Ultimately, it is at the discretion of the driving instructor whether you will be still charged for your course.

 

6.5

You must disclose at the time of booking any health conditions that may affect your ability to drive safely and responsibly. These include asthma, heart problems, cardiovascular disease, cancer, diabetes, epilepsy, depression, bi-polar, rheumatoid arthritis, IBS, anxiety, absence seizures, eating disorders, head injury, heart attacks, high and low blood pressure, surgery, sleep disorders, loss of eyesight, partially or in one or both eyes, pregnancy.

 

If these are not disclosed at the time of booking, LPOD Academy can’t take responsibility for any eventualities that may arise due to these health conditions. Nor your driving instructor. We reserve the right to cancel the course with immediate effect if your driving instructor comes to believe you are not medically fit to drive, whether short-term (day of the lesson) or long term. All driving instructors must exercise a duty of care when it comes to the safe provision of driving lessons.

 

6.6

Sleep disorders. It is your responsibility to disclose any sleep disorders to your driving instructor. If you are unaware of your sleep disorder – and your driving instructor believes you are not fit to drive. That day’s training will be cancelled, and it shall be at the discretion of your driving instructor whether you will be able to reschedule or lose your training that day.

 

6.7

Anxiety/Depression/Panic Attacks/Mental Health. If you suffer from anxiety-related illnesses you must inform us at the point of booking. LPOD Academy does not believe intensive driving courses are suited to anxious pupils. You are accepting responsibility for your course booking under the understanding that we advise against an intensive driving course.

 

In the event of anxious panic attacks erratic driving behaviour, your driving instructor reserves the right to cancel the course with full course cost. If this is not disclosed at the time of booking, any course fees will still be chargeable in the event of course cancellation, pre or during your course. It is important to share with our driving instructors the history of the pupils we are matching them with. To give you the best service, it is important to disclose this information at the point of booking.

 

If during your course, you decide to cancel the remaining course hours, due to anxious behaviour (erratic driving) or fear, the full course cost will be chargeable and any remaining course balance or training sessions will be forfeited.

 

6.8

Harassment of our driving instructors. If our driving instructors are abused, bullied, or threatened verbally, or physically, we reserve the right to cancel your course and take the appropriate action to support the driving instructor in the event of proceeding legal or civil action. All courses are logged, and any disputes with driving instructors will only be dealt with via email at info@lpodacademy.co.uk.

 

6.9

Broken limbs. If you break an arm or a leg, your course is still chargeable. If you are unfit to drive the driving instructor reserves the right not to continue with your course and it will be deemed complete/cancelled.

 

6.10

Alcohol/drugs misuse. If you are an alcohol-dependent person or have an addiction it is your responsibility to notify us at the point of booking. LPOD Academy reserves the right to cancel the course at any time. If your driving instructor believes that you are under the influence of banned drugs or prescription substances, they reserve the right to cancel the course with immediate effect.

 

6.11

Inaccurate information. If upon booking the course any information is not given correctly then LPOD Academy reserves the right to cancel the course and charge for the remaining course cost if the course has been matched already. Our 4 weeks notice term and conditions is waivered in this eventuality.

 

6.12

Licence view permission. You must arrange to allow your driving instructor to view your driving licence online via an online permission link or in-person during meeting them on the first session. An image isn’t suitable.  This must be done prior to the start course date. If this has not been done, the course will be cancelled with immediate effect and will still be chargeable to the driving instructor.

 

Driving Retest Policy

 

7.1

If your course includes a free retest, you will have proof of a retest on your confirmation booking email received by us. Typically, we will state “(retest eligible)” respective test type. In only some situations will we not issue a free retest if certain conditions have been broken. Please refer down to view these conditions.

 

7.2

Free retests are also subject to promotional and seasonal offerings. We reserve the right to not offer free retests at any time. To confirm we have this offer present, please get in touch with us either through email (info@lpodacademy.co.uk) or call a member of staff 0800 112 3515.

 

7.3

LPOD Academy will rebook a theory test appointment if the respective client fails their theory on the first attempt after providing photographic evidence of their theory test certificate failure.

 

7.4

Only in a few circumstances will LPOD Academy not issue a retest if certain conditions are broken:

  • The client does not arrive at either the first theory test appointment or practical test appointment for any reason
  • The client arrives late at their first theory appointment or practical test appointment and a member of staff refuses entry or cancels the test
  • The client notifies LPOD Academy that the current theory or practical test appointment is not suitable and needs changing but it’s within the DVSA’s no refund cancellation policy
  • Your allocated instructor deems you are not ready/not to test standard

If no retest is given due to any point above being broken. LPOD Academy will offer the service of rebooking another theory or practical at a fee of £34.99 (theory) & £99.99 (practical). The fee has to be paid first and then a booking will be made.

 

7.5

LPOD Academy is not responsible for organising or arranging any other training outside of your original course booking. We are also not liable for instructor availability. Due to instructors diaries being unpredictable, we advise you to arrange training with your allocated instructor or another instructor prior to your retest training.

 

7.6

LPOD Academy will be the agent that books the candidate’s retest on their behalf in a suitable time frame. You are responsible for ensuring that the data is suitable and make necessary changes if the date cannot be attended. If you need the test date changing, please inform LPOD Academy.

 

7.7

Any free practical test should be requested in writing within 7 days of a practical test fail. If this is not done, LPOD Academy reserves the right to cancel your free practice test. Please email test-bookings@lpodacademy.co.uk

 

Practical Driving Test & Cancellations

 

8.1

LPOD Academy does not take any responsibility for the DVSA cancelling driving tests, nor the driving instructor’s car condition. If the test was refused due to the car’s condition, the driving instructor will be liable to cover the cost of the new driving test fee.

 

8.2

On some occasions driving tests will be cancelled due to the following circumstances:

  1. Bad weather conditions
  2. Examiner sickness
  3. Examiner strikes
  4. Mechanical breakdown
  5. Instructor sickness – LPOD Academy will NOT accept liability for instructor sickness nor any other reason for test cancellation.

 

8.3

When a test is booked the student is hiring the car for the driving test exam. In the event of an accident and the driving instructor’s car is not able to be used for the driving test, this liability lies with the learner driver. However, if 48 hours or less has been given, liability is with the driving instructor to cover new driving test costs.

 

8.4

If the DVSA cancels the driving test, any hours owing to the driving instructor will be chargeable. In this event, it is the learner’s responsibility to claim expenses back from the DVSA.

 

8.5

All driving instructors reserve the right to not take any learner to test in any circumstance. In the eventuality the learner is not competent/ready to sit a practical driving test, no driving instructor is obliged to take a learner to test. When you book a course initially, you understand that there is no guarantee of a driving instructor taking a candidate to test.

 

8.6

If the course booker/course recipient changes their own test without first consulting their instructor or LPOD Academy, they waive their right to sitting that test with the instructor and management from LPOD Academy. You understand by changing your own test date, LPOD Academy removes their service and your course will be marked as completed.

 

8.7

If the course booker/course recipient has booked their own test, LPOD Academy reserve the right to move the test date back if the appointment cannot be met. By booking a course and the course booker/recipient has their own test booked, LPOD Academy can modify the booking without the learner’s permission and is not a factor in successfully delivering the intensive course.

 

8.8

No cash refunds will be given on any part of the course deposit where any FREE tests have been agreed upon. If a test has been booked you lose the right to a refund on this part of the course booking. Specific test charges apply.

 

8.9

Give us sole permission to change your driving test appointment and agree to manage your test booking in its entirety. If you CHANGE your own booking and this falls outside of the agreed course conditions, you accept that your course is still chargeable and active.

 

8.10

If you change your test appointment and your instructor is NOT FREE, and it is before you have completed your course, we reserve the right to cancel your course including any unused hours of your intensive course. Subject to driving instructor’s decision.

 

8.11

If you change an already agreed test appointment your course booking is still under these terms and conditions and that of your driving instructor’s terms and conditions.

 

8.12

If 6 months lapses and you haven’t passed your theory test you waiver the right to a refund on your practical test. We will extend the practical test for another 3 months but this is NOT subject to your original course offer and is solely a booking task of LPOD Academy. No cancellation checks will be made and 100% test management will be given to the learner.

 

8.13

Not receiving your provisional licence is not a condition of your course booking. If you do not receive your provisional licence and we are not able to offer a short notice course within 6 months (once you have your licence) your course will be cancelled.

 

8.14

Any appointments booked by LPOD Academy will be sent via email and not text message. Pupils can check their test status at any time by using their own credentials. Not receiving an email with test appointments is not the liability of LPOD Academy. We will keep a digital footprint of any emails sent if this arises. If you expect to have an appointment it is your responsibility to get in touch or check the system with your own appointments.

 

8.15

Practical test appointments outside of your course booking are subject to a fee of £99.99

 

8.16

If you change your practical driving test and your driving instructor is not able to accommodate your training hours or the practical test, you are required to move your test date back and the full course fee is still payable under the conditions of this course.

 

8.17

LPOD Academy refuses to accept any cancellation test dates made by the student with less than 28 days’ notice and not having a prior agreement with a driving instructor in place.

 

8.18

If you require a cancellation checker ONLY we charge a fee of £19.99.

 

8.19

If you change your test appointment and have booked a course and we are unable to fulfil it due to the instructor’s prior commitments you are still liable for the pending course cost if less than 28 days notice has been given. If you pass your test with another instructor your course booking will turn into a non-test course, and these terms and conditions are still active.

 

Course Booking Confirmation

 

9.1

A successful course booking is when LPOD Academy matches a pupil with a driving instructor. Both parties agree on a start date for the course. Start dates listed on our website are only provisional and are only confirmed when we have allocated your course to a driving instructor. We also stress that start dates may also change unexpectedly due to a multitude of reasons. If there is a need to change the course start date we will confirm with you and your driving instructor.

 

9.2

Dates and times of the course are to be arranged with the driving instructor as per their diary. Sometimes, course training days may start at different times due to other pupil’s driving tests from previous weeks. Your driving instructor will liaise with you at all times and dates when discussing your course on the phone.

 

9.3

If any driving training days are cancelled by the driving instructor due to mechanical breakdown or other unavoidable situations, a replacement training day shall be offered or a refund of hours owing. LPOD Academy does not accept responsibility for refunds of hours owing or due to the driving instructor cancelling a day’s training.

 

Theory Test Appointments & Course Information

 

10.1

When booking an intensive course with a theory included, you give LPOD Academy the right to book your theory test at your local theory test centre for any date & time. LPOD Academy in all circumstances will strive to source an earlier theory test date but cannot guarantee the first date we book can be brought earlier.

 

10.2 

Appointment times can vary from any theory test centre. We can not book a practical driving test until the learner driver has passed their theory test. You will need to discuss this situation with your driving instructor and agree on an outcome. Sometimes, the driving instructor will hold back some hours for when you have completed your driving course. In this eventuality, you may be required to have additional training hours due to the time-lapse.

 

10.3

LPOD Academy cannot guarantee a driving test date soon after your training course with only passing your theory test. This is dependent on your driving instructor’s availability and current driving test commitments. However, a driving test will be booked at the nearest driving test centre for the earliest date available.

 

10.4

A learner struggling to pass their theory test doesn’t warrant any grounds for a refund. If a learner has used all theory test fees and retests with LPOD Academy & additional appointments (at a cost of £34.99) this still applies.

 

10.5

If a learner cannot pass their theory in any circumstance, and the 6 months lapses, LPOD Academy cannot retain and continue with the booking. Your booking will be marked as completed and the deposit will be non-refundable.

 

10.6

Theory appointments outside of your course booking are subject to a booking fee of £34.99

 

10.7

You give LPOD Academy permission to book a theory test appointment at your nearest three theory centre locations. If you are not able to travel to other locations please state this at the point of booking.

 

10.8

LPOD Academy does not manage theory test appointments. If you are unable to attend a theory test appointment please change this yourself to a more suitable time. LPOD Academy can’t be held responsible for lost fees due to not being available.

 

 

Driving Test Bookings & Confirmation

 

11.1

At no stage can LPOD Academy or your allocated instructor guarantee a test date in any circumstance. Test dates are booked for the earliest date possible in any test centre and are moved back or forward according to availability. It’s the responsibility of the course receiver/recipient to be available for any testing appointment provided to them.

 

11.2

Within a booking where you included a practical test appointment, we can only book this if you’ve passed your theory & your theory has enough validity. If any circumstance LPOD Academy cannot book/change/reschedule/cancel the test date, due to external factors such as licence issues, theory expiring or anything else. LPOD Academy has to wait until we are able to book/change/reschedule/cancel a test date at the earliest point. Any affected training or booked in hours will vary.

 

11.3

No test booking is ever confirmed until the driving instructor has confirmed their availability for it. In the eventuality, a learner cannot make a test date. Any affected lessons/training will be adapted at the instructor’s decision. The instructor reserves the right to keep the training in place and offer a test with training later.

 

11.4

LPOD Academy and your instructor reserve the right to modify your test booking in any circumstance.

 

Driving Instructors

 

12.1

We work only with local and reputable driving instructors. We do not want to work with unreliable, rude ADI’s. As this is not a healthy approach to our business ethics. If you find your allocated instructor is rude or unprofessional, please refer to our complaints section above.

 

12.2

All driving instructors we work with supply a clean, well-maintained car, and all tuition cars are insured for learner drivers. Pupils can request confirmation of car insurance from their appointed driving instructor at any time. All instructors abide by the DVSA’s code of conduct and are regulated by the DVSA. We work with green badge instructors (fullt qualified driving instructors).

 

12.3

We require all of our learners/students to be respectful to their allocated driving instructors and to maintain a healthy relationship whilst on the course. Communication is vital to the success of all courses, and sometimes factors can affect the progress of the course.

 

12.4

LPOD Academy is a booking agency on behalf of learner drivers and driving instructors. We work with established driving schools and their car livery may contain their local advertising banners. We outsource work to local instructors to sub their weekly hours. However – we unite as a profession and work to give the best service to learner drivers.

 

12.5

We can not always guarantee your preferred choice of instructor, and no refunds will be given in the event you do not want to continue, or not get on with your driving instructor. Any course refunds must be given or mutually agreed upon with the driving instructor.

 

12.6

We will not tolerate any abuse to instructors during or outside of the course. Discrimination against driving instructors is strictly prohibited. We do not condone the use of racial, gender, physical, disability, ethnic background or religious abuse to any of our driving instructors. And same for the instructor, if you find your instructor is discriminating against you, please refer to our complaint section and contact us immediately.

Driving Retest Policy

 

Courses booked for promotional events/seasons are eligible for a free retest on both theory and practical test if the respective test(s) are included. You will receive proof of a free retest mentioned in your confirmation booking email either for both/or the practical and theory. If the client chooses to not include any of the tests (practical and/or theory)  in their course booking, this policy is not valid nor apply to the respective client. This is also subject to promotions and select occasions.

A free theory retest applies when a booking includes a theory test fee in their course and only 1 theory test resit will be booked. LPOD Academy will rebook a theory test appointment if the respective client fails their theory on the first attempt at providing photographic evidence of their theory test certificate. Only in a few circumstances will LPOD Academy not issue a retest if certain conditions are broken:

  • The client does not arrive at the first theory test appointment for any reason
  • The client arrives late at their first theory appointment and a member of staff refuses entry
  • The client notifies LPOD Academy that the current date at hand is not suitable and needs changing but it’s within the DVSA’s no refund cancellation policy.

There is no cash alternative.

A free practical retest applies when a booking consists of a practical test booked within any course (which is subject to seasons/promotional events).  LPOD Academy will issue a free retest booking if the client meets the required conditions below. LPOD Academy reserves the right to refuse a free retest if certain conditions are broken:

  • Your allocated instructor deems you are not ready/not to test standard
  • The client does not arrive at their first practical test appointment
  • The client requests a refund on their first test and it’s within the DVSA’s no refund cancellation policy period.
  • A free re-test will NOT be honoured if part or all of the training has NOT been taken. Any missed lessons, training schedules will NOT enable you to have a free re-test due to the under-trained learner driver. LPOD Academy is binding this contract based on the full course happening.
  • You do NOT bring your own provisional licence to the test.
  • The driving instructor’s car breaks down or is refused on test day. The driving instructor in question will be responsible for any re-tests.
  • If the driving instructor does NOT believe the test candidate will be ready for the driving test – and you fail your first attempt. You will NOT be issued a free re-test. In most cases, pupils will be advised on their level prior to the driving test. The driving instructor will advise accordingly on the approach to a driving test.
  • The driving instructor can refuse to take you to your driving test if on the day they believe you are not ready, dangerous or that you could be deemed not safe whilst out on your driving test.
  • Any threatening behaviour to your driving instructor will deem no free re-test.
  • In the event of any icy conditions and your test being rescheduled due to snow, examiner strikes, sickness etc, LPOD Academy refuses the right to honour a free re-test, if the subsequent test has been moved to a later date.
  • Upon booking your re-test, we will notify you of the new driving test, but we will NOT seek cancellation tests. We will send you a link to change and manage your own test booking.
  • In the eventuality of a test being cancelled, no further re-test will be given.
  • Any re-tests MUST be taken in the same driving test centre as the original test.

The client must also resit their test in the original test centre or other nearby test centres. If the client wants to take their second test in another area outside of the allocated instructor’s service area, both the client and instructor must agree then the second test will be booked in the respective town.

 

Driving Test Cancellations

 

On some occasions driving tests will be cancelled due to the following circumstances.

  1. Bad weather conditions
  2. Examiner sickness
  3. Examiner strikes
  4. Mechanical breakdown

LPOD Academy does NOT take any responsibility for the DVSA cancelling driving tests, nor the driving instructor’s car condition. If the test was refused due to the car’s condition, the driving instructor will be liable to cover the cost of the new driving exam. When a test is booked the student is hiring the car for the driving test exam. In the event of an accident and the driving instructor’s car is NOT able to be used for the driving test, this liability lies with the learner driver. However, if 48 hours or less has been given, liability is with the driving instructor to cover new driving test costs. If the DVSA cancels the driving test, any hours owing to the driving instructor will be chargeable. IN this event, it is the pupil’s responsibility to claim expenses back from the DVSA. A form to download can be found here.

Once you book online, LPOD Academy will be in touch within 48 hours to discuss your course. If you are not reachable by phone, then an email will be sent. If 7 days lapses, without contact by the pupil, then the deposit is NON-refundable.

 

Course Booking Confirmation

 

A successful course booking, is when LPOD Academy LTD matches a pupil with a driving instructor. Both parties agree a start date for the course.

Please NOTE: dates and times of the course are to be arranged with the driving instructor as per their diary. Sometimes, course training days may start at different times due to other pupil’s driving tests from previous weeks. Your driving instructor will liase with you all times and dates when discussing your course on the phone. If any driving training days are cancelled by the driving instructor due to mechanical breakdown or other unavoidable situations, a replacement training day shall be offered or a refund of hours owing. LPOD Academy does NOT accept responsibility for refunds of hours owing or due to the driving instructor cancelling a day’s training.

  1. Times and dates, of course, to be arranged with driving instructor
  2. Remaining payment is due to the driving instructor one week before the start of the course
  3. Any refunds owing, are payable by the driving instructor.
  4. All lessons will be signed for on completed training days
  5. Hours will be kept back and assigned to driving tests
  6. Courses can start on weekends
  7. Training days can be booked for evenings and weekends as well as daytime starts.
  8. The driving instructor can change appointment times with 24 hours notice. Due to car maintenance and other driving test commitments.
  9. All communications should be between driving instructor and pupil throughout the training.
  10. Complaints about our driving instructors can be made in writing to info@lpodacademy.co.uk
  11. We review our instructors and seek feedback from our students.

 

Theory Test Bookings & Course Information

 

If you book your driving course on the same week as your theory test your driving course hours will be used up. Unless agreed mutually with your driving instructor. On some occasions, pupils may fail their theory test and another appointment will be needed. Appointment times can vary from centre to centre, as much as 4 weeks. We can NOT book a driving test until the learner driver has passed their theory test. You will need to discuss this situation with your driving instructor and agree on an outcome. Sometimes, the driving instructor will hold back some hours for when you have completed your driving course. IN this eventuality, you may be required to have additional training hours due to the time lapse. LPOD Academy cannot guarantee a driving test date the same week you pass your theory test. This is dependent on your driving instructor’s commitments and current driving test commitments. However, a driving test will be found at the nearest point and location available.

Not all courses are straightforward, due to many situations and factors. Your course is intensive, and when we say intensive – you learn to drive within 1 week -4 weeks, whereby a ‘normal’ pupil will learn to drive over a years duration.

Driving Test Bookings & Confirmation

 

LPOD Academy prides itself on providing a convenient service to our pupils. Unlike pas-as-go, where the learner learns to drive over a 6-12 month period, our courses are designed for busy people with restricted time and availability. No learner is the same. Although the average learner driver will have approximately 40 + hours, our courses and content have been designed to teach learner drivers to drive in a shorter period of time. We at NO stage GUARANTEE a driving test appointment for the end of your training week. NO company can guarantee this!! Here is a guide to our policies:

  1. Courses booked with 1-3 weeks notice: test bookings can be up to 6 weeks beyond the last training day.
  2. Courses booked with 3-6 weeks notice: test bookings can be up to 3 weeks beyond the last training day.
  3. Courses booked with 6-8 weeks notice: test bookings can be up to 2 weeks beyond the last training day.
  4. Courses booked with 10+ weeks notice: test bookings will be within a week of the last training day.

However – our admin team and our third party cancellation service can often (80%) of the time find quick test dates. However, not on all occasions. LPOD Academy does NOT guarantee a test within a certain time frame. But, we do promise to do everything we can to get your test appointment as close to your training course as possible. Sometimes, test waiting times can increase in the summer holidays, and on other occasions throughout the year. In short, there is an examiner shortage nationally, and sometimes examiner sickness or retirement can throw test waiting times longer. NO company can guarantee a test date! If they do, they are NOT being honest! LPOD Academy checks the DVSA’s website every hour on or candidates behalf, and our cancellation booking service also checks every 10 minutes.

 

Driving Instructors

 

We work ONLY with reputable driving instructors. We Do NOT want to work with unreliable, rude ADI’s. As this is NOT a healthy approach to our business ethics. All of our driving instructors supply a clean, well-maintained car, and all cars are insured for learner drivers. Pupils can request confirmation of car insurance from their appointed driving instructor at any time. All instructors abide by the DVSA’s code of conduct and are regulated by the DVSA. We work with green/pink badge instructors. We require all of our students to be respectful to our driving instructors and to maintain a healthy relationship whilst on the course. Communication is vital to the success of all courses, and sometimes factors can affect the progress of the course.

LPOD Academy is a booking agency on behalf of learner drivers and driving instructors. We work with established driving schools and their car livery may contain their local advertising banners. We outsource work to local instructors to sub their weekly hours. However – we unite as a profession and work to give the best service to our learner drivers.

We can NOT always guarantee your preferred choice of instructor, and no refunds will be given in the event of you NOT want to continue, or NOT get on with your driving instructor. Any course refunds must be given or mutually agreed with the driving instructor.

All bookings are accepted on the STRICT understanding that all pupils have read, understood and accepted the terms and conditions as stated below.

By booking a course of driving lessons with intensive driving courses the UK you are indicating that you have read and understood the terms and conditions and that you agree to be bound by them.
•‘you’ means the person named on the booking form as the pupil
•‘we’ ‘us’ means The self-employed instructor
•‘the driving school’ ‘LPOD Academy’ and ‘LPOD Academy LTD’ means the driving school administering the provision of the driving course, booking the tests and allocating you to a self-employed-  subcontractor who is a registered DVSA driving instructor.

1 All courses booked are for the total combined on-road driving tuition hours that include the time for the practical test and the drive home afterwards. Any additional hours needed will NEED to be negotiated with the instructor and payment given to them. Sometimes extra hours are needed, so all out ADIs (driving instructors) understand and will accommodate extra hours of training in most cases.

2. If we book a theory test on the week of your course – we will try to allocate those days training to commence either before or after your theory test. If transport is needed to coincide within your hours booked for that day then the time taken during the theory test will account as part of that day’s training schedule. When booking courses – you ADI (driving instructor) will work with your diary and be flexible to your course hours.

3. All pupils must pass the legally required eyesight test (20.5m or 67 ft). This will normally be conducted by your driving instructor on the first lesson, should you fail the eyesight check the course would have to be abandoned until you have corrected your eyesight. Any agreed hours booked in with the instructor would be lost. Please check you can read a number plate from the required distance prior to booking your course to avoid this eventuality.

4. If your instructor feels that you are not ready to take your practical driving test, due to safety reasons, then you the pupil will not be allowed to take your driving test. If this is the case you will lose your test fee and will not be offered a refund of any unused hours or any deposit or test fees.

5. The prices quoted on the course guide include any tests you need, which we book and organise for you. The cost of your theory test-retest is £30. The cost of your practical test-retest is usually £85 on a weekday, however tests offered at weekends, or outside of normal working hours is £113. Extended driving tests are £62 extra on top of the standard above fee’s, and we should be notified on booking if you require an extended driving test, so we can send you the correct invoice for deposit payment. Once these tests are booked for you they are non-refundable. Please note you can book these tests yourself for less (£23 for a theory test or £62 for a standard weekday practical driving test, £75 for a weekend test or £124 for an extended test) on the official DVSA booking website. BUT you would have to generally wait on the standard waiting list, for example, 10 to 12 weeks for a practical, plus find your own cancellations. Your payment to us includes costs to manage your booking which includes obtaining quick cancellations for both the theory and practical tests. However – at no stage do we guarantee a test within a certain time frame. You will have a driving test, but this sometimes is out of our control. In most cases, it is within 2 weeks of the end of your course. We also don’t guarantee the driving test in your hometown. You MUST give 3 choices when booking your driving course. We reserve the right to give you an appointment within a reasonable distance of 1 hour by car.

6. Deposit Refunds: PLease NOTE: All deposits are refundable up to 7 days from point of booking an intensive course. However – any test fees are not refundable if they have already been booked. Our charges for booking a theory test is £30 and our charges for a practical test is £85.  Once the course has been allocated to the instructor and agreed by the pupil, the driving instructor in question will need 14 days notice if you wish to cancel the course. If 14 days or more notice is NOT given in writing via our email at info@lpodacademy.co.uk please be advised that you will be liable for the full course cost, which will be payable to the driving instructor. All driving instructors are self-employed and the intensive driving course sector is a ‘niche’ service which provides a ‘convenient’ service to learner drivers. If driving instructors don’t have sufficient notice, they forfeit a week’s wage. This is why we apply this term and condition.

7. Once a deposit has been received, the pupil has a period of 3 months to complete the course from the date that the pupil has selected on the booking form to begin the course, should we not hear from the pupil for a period of 3 months (e.g if you have lost interest in completing the course) then any remaining deposit is forfeited and test fees lost.

8. If the theory certificate is expiring and the pupil is unable to sit a practical driving test before the expiration of the theory certificate, although the deposit is non-refundable, we will pay for 1 free theory test re-sit to enable you to continue and complete the driving course. This does not apply in cases where only a practical test fee has been paid.

9. Once the course hours have been organised into the driving instructors diary, If a pupil then cancels a driving day and it is less than 1 full clear week from the lesson due date, then those lessons will be forfeited and time lost. We cannot rearrange a course once you have agreed the times with the driving instructor at short notice.

10. Cancellations If a pupil books additional hours with the instructor and then cancels or fails to show , then these lessons will be charged for and payable to the driving instructor at his / her standard hourly rate and as per his/her cancellation policy, with reference 72 hours notice should be given for lessons (courses) of 2-3 hours. If a training day of 3+ hours has been booked in as part of the course, the pupil should give at least 7 days notice to cancel and reschedule the training day. If 7 days notice has NOT been given, the hours booked in will be chargeable. Due to the nature of the driving industry, it is very important that lessons go smoothly. Large gaps in our instructor’s diary means that they don’t earn and get paid and they can’t be held liable for pupils sickness, life commitments, work or college commitments. If in the eventuality a serious accident/ hospitalization has occurred,  then this would be at the discretion of the driving instructor as to whether they charge for missed training sessions. Please consult with your driving instructor with their terms and conditions. Otherwise, our terms and conditions are applicable. A sick note from a doctor may be required in exceptional circumstances.

11. When taking a crash driving course it is not normally possible to drive continuously, therefore, we do include short breaks within your course times. We allow 1/2 an hour for 5 hour training sessions and 1/4 hour for 3 hour training sessions. This will be discussed with you when your driving instructor introduces himself once the course has been allocated.

12. The total time you book with us does NOT include break times, but does include the time to hire the car for the practical test and to drive you home / back to your agreed meeting point at the end of the test.

13. LPOD Academy solely acts as a booking and administrative agent for driving instructors and schools registered with us, who teach intensive and semi-intensive driving courses throughout the UK.  We are paid on commission for providing a booking service between pupil and instructor. Your course also includes all of our online content and at-home learning material and our email auto-responder service and all study guides which accumulate administrative costs, which are collectively included in your ‘total course cost’.

14. A ‘successful booking’ is when we allocate an ADI and the customer and pupil agree to begin the driving course. Once 7 days has lapsed and an instructor has agreed to the course and you have accepted, the deposit is non-refundable. However – if we are unable to fulfill our duties and match your course to a driving instructor rest assured you will have a full deposit refund via PayPal. We reserve the right to NEED 14 days to match a student with a driving instructor to complete the booking. If after 14 days has lapsed, and we are unsuccessful in your course booking, please be advised that a full refund will be given.

15. All courses are booked and based on average learning capabilities from past client experience and are a rough guide only. No guarantees can be implied by any advisor or instructor. You should be prepared for extra tuition if it is felt that it is required before you are allowed to safely attend the driving test. In most instances you should contact LPOD Academy to discuss your previous experience, and our trained qualified ADI’s will be advise you on the amount of hours you are likely to need. However – this will never be a conclusive guide as there are too many conflicting variables which could deter an accurate account. Once you meet your driving instructor then a better assessment will determine how many lessons you need. In most cases it can be correct, but if in doubt we advise booking a two hour assessment lesson to determine which course is best suited for you before making a course booking with LPOD academy.

16. A practical driving test cannot be booked until the pupil has successfully passed the theory test and we have been informed of the theory pass number to be able to book all practical tests.

17. Practical test availability is subject to tests made available by the Driver and Vehicle Standards Agency (DVSA). All attempts will be made by us to secure a practical test local to the pupil. If no test slots become available for the final day of your course then your driving instructor may save a few hours and return a following week to take your test, once a suitable test slot has been found. Test centres may be closed on weekends and bank holidays. We cannot guarantee a test for any specific day but normally get one at the end of your course week or early the week after if the test centre is fully operational. Please be aware this may require more of your time to complete the driving course at a later date than you originally planned. Most driving tests will be booked to coincide with the last day of training, or within a week of your final training day. However – sometimes due to circumstances out of our control your test may require an extra few days to get an appointment. In such eventuality, you will be informed and your driving instructor will plan a course of action to deal with this scenario. On occasions, the DVSA can cancel driving tests on the day of the test due to weather conditions, strikes and examiner sickness or absence. In such cases – where the driving instructor doesn’t have a weeks notice, you will have your training hours on the day minus 2 hours needed for the test and the drive home. In the event of an examiner strike or sickness, pupils are able to request 2 hours refund by the DVSA. You will have to apply for this yourself via a form that your driving instructor can give you. Please note: if the course is starting with less than 2 weeks notice, upon booking and both student and ADI are in agreement – the course is not-refundable. Please NOTE: we reserve the right to postpone a test if a local appointment is not found to coincide with the end of your course. Although we try our hardest to get you an appointment at your first centre, we will try other test centres for your course. Please be advised, that when booking with less than 2 weeks notice, to be flexible as per your course booking. Once a test appointment has been booked, and is with less than 5 days notice, we are unable to change your date and another date will not be available.

18. The contract of the ‘Crash Course / Intensive Course’ is between the pupil and the driving instructor. Any disputes or claims should, therefore, be taken up with the driving  instructor firstly and not LPOD Academy LTD. We cannot be held liable for any compensation claim from a pupil, nor can it be held responsible for any traffic violation on the part of the pupil or the driving instructor. LPOD Academy acts as a booking agent and is paid on commission off the driving instructor for successful bookings. However – we want to reassure our customers that we are very strict with whom we work with and will act professionally and efficiently into resolving any disputes with our driving instructors.

19. The deposit (initial part payment) for your the course is payable on booking a course to LPOD Academy LTD, which allows us to book your tests in advance, be paid for searching for your quick driving test and reserve an instructor. The deposit is not the full balance of your driving course. The deposit also covers, your online training schedule and materials to pre-start your learning prior to your course start date.

20. The remaining balance of any course is payable directly to the instructor whom is teaching you. The instructor may request payment several days before the course is due to start to ensure that the pupil is intending to go ahead with the course and will not let the instructor down at the last minute. Payment to the driving instructor can be made by cash, cheque or bank transfer to which you will need to liaise with them. Any cheques should be cleared prior to the start date to act as a received payment.

Failure be able to pay for the course remaining balance on the first lesson or when requested will result in immediate course cancellation, you will lose the deposit paid. Should you pay the remaining balance to LPOD Academy LTDD then we would only be acting as an intermediary and would transfer the money to the allocated instructor you are paying for the driving course.

21. In the unlikely event that we cannot allocate you an instructor, a full refund of the deposit will be given.

22. In the unlikely event of the instructor’s vehicle breaking down during the course, a refund of the outstanding lesson time and outstanding test fees will be made if an alternative instructor cannot be arranged. Lessons taken will be charged at the standard hourly rate of £30.

23. LPOD Academy LTD and your driving instructor cannot be held liable for any losses resulting in course cancellation or test cancellation due to any of the following reasons – driving course or driving test cancellation due to bad weather, for example snow or ice, examiner illness, examiner strike, instructor illness, vehicle breakdown & sudden product recall on vehicles. Where possible your instructor will arrange another date to finish the course off in the event of any of the above scenarios. We also ask all pupils NOT to book time off work or to arrange childcare until the course booking has been confirmed. In the event of the course not going ahead on the agreed date, LPOD Academy will NOT be liable for any lost wages, childcare fees or other financial associated commitments.

24. Please do not make any travel or accommodation arrangements if you are not taking the course with a pick up from home. Please do not book time off work until you have spoken to your appointed instructor and discussed and confirmed your schedule, all bookings are a provisional start date until confirmed with your driving instructor. Should an instructor be unavailable for your desired start week, we would automatically search for a start the following week until the course is allocated.

The Course:

1. All courses are undertaken with a DVSA registered self-employed instructor is on an individual basis.

2. We do not offer shared courses e.g. 2 pupils in the car.

3. No guarantee can be made of test availability, especially if your theory certificate is about to expire (it is valid for 2 years). In the event that a test cannot be booked for the end of the course, then an alternative test will be offered for a date and time agreeable to the pupil and instructor. No refunds of any monies are applicable in this case. Also, if the DVSA cancels a test for whatever reason, then we cannot be held responsible/liable for the test fee and any lesson time lost, you may need to purchase additional lessons to retake the test. You may be able to claim reimbursement of some lesson time off the DVSA in certain circumstances.

4. Whilst every effort is made to get the pupil to the required level to take the driving test, if it is thought by the instructor that the pupil’s standard of driving falls below the expected standard, then for the health and safety of the pupil, examiner and general public, the pupil will not be allowed to take the test. No refund of either the deposit or any lesson time will be made in these circumstances.

5. All our instructors have been approved or licensed by the Driving and Vehicle Standards Agency and come as standard with a CRB certificate and abide by the DVSA’s code of conduct. All instructors follow CPD rules which are licensing compliant obligations.

6. The car provided by the instructor will be comprehensively insured with a reputable insurer that covers tuition of learner drivers and practical tests. A pupil can request to see insurance documentation from their instructor at any time. LPOD Academy cannot be held responsible for any accident or injury claims in the event of a car accident. Any such claims should be taken up with your driving instructor and their car insurance.

7. All special offers and course/lesson prices are subject to change without notice and are at the discretion of the company LPOD Academy LTD.

8. If a gift voucher is supplied by LPOD Academy LTD  then the voucher is valid for a maximum period of 6 months from the date of issue. Gift vouchers are to be used by the person, or persons named on the voucher and are non-transferable.

9. If payment is received by an instructor for a course of lessons and the pupil does not complete the course, then the remaining hours are valid for a period of 1 month if you have to reschedule some of the hours, at the instructor’s discretion. After this time, the lessons and test fees will be forfeited and no refund will be given.

10. When a pupil is successful and passes their practical driving test, any unused hours may only be refunded at the discretion of the driving instructor. The calculation of any refund will be based on the hours utilised being charged at the standard hourly rate of £25.

Your Obligations:

1. You are able to satisfy the driving test eyesight requirements; you can read a number plate from a distance of 20.5m or 67ft.

2. You satisfy the DSVA requirements regarding residency and eligibility requirements.

3. You fill out the booking form correctly so that we can carry out our administration duties.

4. You make us aware before booking of any health issues either mental or physical which may affect your ability to perform as expected on an intensive driving course.

5. You agree the full course hours and make a note of the hours that have been agreed with the driving instructor (minus the final few hours if we need to save some for a driving test to be arranged) on the initial phone call with the instructor. If these are not satisfactory please call us at this point so that we can arrange an alternative instructor or discuss alternatives. If we are notified at the office, once the course has begun that you cannot do certain times and dates, or the instructor cannot complete the course with you in a certain time scale, then we are powerless to try to move the course to another local instructor.

6. You agree to book time off work or make travel or accommodation arrangements only once the hours have been agreed in full with an instructor who has called you and confirmed a detailed lesson schedule.

7. You attend your lessons on time. Failure to do so will result in you losing time and the driving school/instructor has no obligation in such circumstances to add time to the end of your lesson. The instructor will wait for a short period of time for a pupil at the agreed meeting point, if you are not in the car at the meeting time, and haven’t made contact with your instructor, we will assume the lesson has been terminated with you and move on to another lesson. The instructor is under no obligation to add this time on at the end of the course and the time will be forfeited.

8. You attend the theory test and practical test on time and take both parts of a valid provisional driving license with you when you attend. Theory test booking confirmations will be sent via email to the email address you provide for us on your booking form. Failure to attend will result in loss of the test fee and you will have to pay for the next one.

9. You email us, call us or text us with your theory pass number as soon as you pass it so that we can book a practical test on the same day and begin the process of finding you a driving test cancellation.

10. You must not be under the influence of drink or drugs or prescribed medication that could affect your ability to drive safely and legally at any time during your course. If we, or a representative of LPOD Academy, suspect or detect any sign of this, the remainder of the course will be terminated and you will lose all fees paid, both the deposit and any lesson fees paid to your driving instructor.

11. A professional approach is required by the pupil and no abusive behaviour towards the instructor will be tolerated. The course will be terminated and any monies paid will be forfeited in such an event.

12. You supply on the first lesson a signed provisional driving licence. If you fail to produce a valid provisional driving licence, the driving school/instructor cannot by law permit you to drive a car and accordingly your booking will be cancelled and any fees forfeited.

13. The construction, validity and performance of any contract shall be governed in all respects by the laws of England, Scotland and Wales.

Privacy:

1. LPOD Academy is committed to protecting your privacy. We will only use the information that we collect about you lawfully – in accordance with the Data Protection Act 1998

2. Any personal information which we hold to process your booking will be held securely in accordance with the law, and will not be sold or passed on to a third party.

Questions about the terms & conditions:

If you have any questions about the terms and conditions outlined in this document please contact us before booking.

Please read the following in italic if you are taking a theory test during your driving course.

Additional terms and conditions from the DVSA website for your theory test bookings (if required).

You must bring the following with you to your test:

your valid signed GB (or Northern Ireland) photocard licence – the photocard must be presented
or, your old style valid signed GB (or Northern Ireland) paper driving licence and valid passport; (holders of non-UK passports should check that they are eligible to take a driving test here)
It is a legal requirement to produce your licence and photographic evidence. If you do not bring these items with you, or you are late for your test, you will not be allowed to sit your test and you will lose your fee.

Re-schedule Policy

If you need to reschedule your test, you must allow at least three clear working days before your test date, to avoid losing your fee. For example to reschedule a test booked for a Friday you must inform us on the previous Monday.

Cancellation Policy

If you need to cancel your test, you must allow at least three clear working days before your test date, to avoid losing your fee. For example to cancel a test booked for a Friday you must inform us on the previous Monday.

General Rules

Please turn up at the test centre 15 minutes before your appointment is due so that you can check in.

All test centres are audio and visually monitored for quality and security purposes.

Personal Items are NOT allowed into a testing room and must be placed in a locker. Personal items include, but are not limited to: mobile phones, earpieces/earphones, laptops/hand-held computers/personal digital assistants (PDAs) and other electronic devices, pagers, handbags, purses, wallets, hats, bags, coats, books, revision notes, dictionaries, note paper, pens, watches, food and drink.

If you are found with any of the above-prohibited items in the testing room, your test will be stopped, you will be asked to leave the premises and will lose your test fee.

Issues / Refunds / Complaints policy

We take any complaint against the service seriously as we aim to provide excellent service throughout. If you feel we have let you down or you feel the need to cancel the course please click the link below to request a refund or lodge a complaint. We have to investigate all matters so please provide as much information as possible. We aim to investigate all matters as quickly as possible so will respond within 7 days, simple matters should be resolved within 48/72 hours.

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