Terms & Conditions
When booking a course with LPOD Academy, you are under the provision that you understand you are forming a contract between yourself and the instructor with regards to the delivery of the course and its hours. All driving instructors are self-employed in the UK, and are regulated by the DVSA. LPOD Academy works with driving instructors that provide a niche service of intensive driving courses throughout the UK. When referring to the word intensive, we are on the understanding that the course is conducted over a short period of time. Typically less than 3 weeks.
LPOD Academy is a booking agency whereby we match pupils with driving instructors for intensive driving courses. We act in the interest of the driving instructor and the pupil (learner driver). The booking deposit is payable on booking a course, once a booking has been matched by both parties (pupil and driving instructor), the booking is complete and the deposit is NON-refundable to the pupil or the payee of the course booking. LPOD Academy will assign all courses within 14 days of course booking. The provisional course start date is only your preferred choice of start date, and we reserve the right to provide the nearest course available two weeks after your selected course start date. If courses cannot be assigned then a full refund will be given, via the payment method used to initially pay the deposit. Please NOTE: please do NOT book any time off work before confirmation of your course start date within your driving instructors diary. We cannot accept any responsibility for any booked holiday time, due to starting your course later than your preferred start choice.
Any bookings can be cancelled with a minimum of 6 weeks notice and a full deposit refund will be issued to the course booker/payee. We do request for any course booking cancellations to be given by email to firstname.lastname@example.org.
Courses booked with less than 6 weeks notice are subject to our no-refund policy, unless we are NOT able to fulfil the course two weeks from your initial preferred start date as per the booking form.
Once your course has been assigned and agreed with your driving instructor you will receive a course confirmation email stating the details of your course. You are bound to the full course cost if 4 weeks notice is NOT given and you are unable to fulfil the course. Please NOTE: change in circumstances, holidays, illness or work-related affairs do NOT make LPOD Academy or the assigned driving instructor liable to recompense you for cancellation/re-arrangement of course. The full course cost is still payable and chargeable at the discretion of the driving instructor.
These terms and conditions are to protect the interests of our driving instructors, but, when confirming course details on the phone with your driving instructor, they reserve the right to inform you of their own stipulated conditions as per the course. LPOD Academy instils default terms and conditions in the interests of our driving instructors who abide by our terms and conditions also. If your assigned instructor states their preferred time of payment of course balance they will discuss this with you when they make contact prior to your course start date. Some instructors do insist of payment up front 14 days prior to course start date. Please ensure you are fully aware of when payment is due with your designated instructor. Otherwise, our default terms and conditions will reside and be enforceable.
All of our driving instructors are self-employed, and we book the courses ahead to keep their diaries full. If a course is cancelled with less than 4 weeks notice, payment MUST still be paid and is payable to your appointed driving instructor. This is payable to the driving instructor you have been assigned. Acceptable payments include: Cash, cheques, preferred method is bank transfer. Your driving instructor will discuss with you their preferred payment method when they make contact to arrange your course dates and hours. Some driving instructors DO NOT accept cheques, please be advised to check with your appointed driving instructor when they call to arrange your course.
Please NOTE: Course change of start date is deemed a cancelled course. If you wish to change the course start date: it is at the discretion of our driving instructors as to whether they can and will allow this change. If not, our terms and conditions will be honoured and the course will be deemed cancelled. A new course booking will need to be made to make a new course booking.
Course Balance Payment
We request that the remaining course balance is to be settled no less than 7 days prior to your course start date. However, please check with your driving instructor as some do state 14 days prior to course start date. Otherwise, our terms and conditions will reside. If payment is NOT received, you will be liable for the full course cost to your driving instructor and the course itself may be cancelled at the driving instructor’s discretion. We are very strict on payment and prefer to get ‘business matters’ out of the way.
In the event of payment disputes, and cheques not clearing, or our terms and conditions not met, we will support the self-employed instructor to claim loss of earnings through third-party debt collection agencies and or small claims court. We are very strict on the remaining payment of course bookings – due to the nature of our industry. Intensive driving course instructors rely on their courses to be fulfilled. Short notice courses with less than 4 weeks NOTICE must be paid in full at the time of booking.
Often, things won’t go to plan due to external factors. Other course dates will be offered as a replacement in the event of car breakdowns, instructor sickness. LPOD Academy will NOT be held responsible for agreements made between instructor and pupil. All students who are 17 will need to pay the full course balance amount 2 weeks prior to their course start date, otherwise, the course shall be cancelled. This term and condition has been put into place to protect driving instructors as minors can’t be liable for contractual agreements.
If payment is NOT received within the stipulated time periods, a £100 administration charge will be added to the final course balance. Upon being notified by the driving instructor, LPOD Academy will issue a course balance invoice, this should be settled within 24 hours of receiving to the booking email of the course booking form. If payment has NOT been received within 24 hours of the invoice being sent, £100 will be added to the total course booking and remaining balance fee. We also reserve the right to add 2.5% banking charges to all invoices issued for outstanding course balance.
Please NOTE: LPOD Academy understands that sometimes these things can be overlooked. We will make contact with you on behalf of the driving instructor to whom the balance is due. If 24 hours lapses and no contact has been received than the £100 administration fee is payable to LPOD Academy, alongside the remaining course balance to the driving instructor. If payment is NOT received within 72 hours from the due date, the driving instructor reserves the right to cancel the course and seek payment via third-party debt collection agencies or via the small claims court. Please NOTE: this would increase the overall cost of your course, and the course will be cancelled with immediate effect.
The contract that we are creating is between course receiver and driving instructor. Once all courses have been confirmed with course receiver and driving instructor, the course receiver is bound to these terms and conditions. The course booker and payer is liable to provide all course booking details of course receiver and all methods of contact of course receiver. This includes email addresses, mobile phone numbers, and full address. LPOD Academy cannot be held responsible for any course bookings if details have not been given or are incorrect. All pupils MUST adhere to these terms and conditions. In the eventuality of booking a course for a family member or friend, if they are unaware of the course due to being a birthday present or alike, then the course responsibility resides with course booker and deposit payer.
If the course receiver is uncontactable the contract remains with course booker/deposit payer. Any outstanding monies and course balances will be at the responsibility of the course booker/deposit payer. Once the course receiver has agreed to the course start dates and times with the appointed driving instructor they will become liable for the remaining course balance. If the course receiver is 17 years old, the course booking contract is between course booker/ deposit payer and the remaining course balance is payable 14 days prior to the start date of the course by the original course booker and deposit payer.
If the pupil is under 18 years of age: the remaining payment MUST be settled 2 weeks prior to the start of the course. This is due to being under eighteen years of age. If payment is NOT received 2 weeks before the course start date, the course will be cancelled and the deposit will NOT Be refunded.
If payment is NOT received or clear at the start of the course, the driving course will NOT Commence, and full course will be chargeable. Due to instructor wages, car insurance and public liability insurance, car maintenance and fuel – this is a very strict policy of LPOD Academy.
If any issues arise once you start your course you MUST notify us upon first encounter of any problems. Communication is very often the barrier between pupil and instructor and early intervention can resolve any upset or complaints. If the course has been completed and NO complaint, upset or notification of problem has been given, LPOD Academy cannot take any responsibility to any complaints with regards to course delivery or driving instructor disputes. All complaints must be received via email to email@example.com.
If you have any complaints about your driving instructor you MUST discuss this with them directly. Very often, disputes can be resolved, and are commonly due to misunderstanding of the situation. If no resolution has been found, then please send us an email to firstname.lastname@example.org.
Due to DATA Protection laws (GDPR) AND COMPANY POLICY, all complaints must be in writing. However, we may discuss with the course receiver any concerns they have with regards to the course conduct or delivery. If you have a direct complaint about your driving instructor’s conduct, please send us an email to email@example.com as soon as the situation concerned happens. The same day. Although we do appreciate on some occasions situations can arise, we MUST enforce this company policy. We have a duty of care to the pupil on receiving the course, and a moral duty of care to the driving instructors that we work with. So, due to the nature of complaints, we are NOT able to discuss issues with any third party directly about the pupil or the driving instructor.