Terms & Conditions
When booking a course with LPOD Academy, you are under the provision that you understand you are forming a contract between yourself and the instructor with regards to the delivery of the course and its hours. All driving instructors are self-employed in the UK, and are regulated by the DVSA. LPOD Academy works with driving instructors that provide a niche service of intensive driving courses throughout the UK. When referring to the word intensive, we are on the understanding that the course is conducted over a short period of time. Typically less than 3 weeks.
LPOD Academy is a booking agency whereby we match pupils with driving instructors for intensive driving courses. We act in the interest of the driving instructor and the pupil (learner driver). The booking deposit is payable on booking a course, once a booking has been matched by both parties (pupil and driving instructor), the booking is complete and the deposit is NON-refundable to the pupil or the payee of the course booking. LPOD Academy will assign all courses within 14 days of course booking. The provisional course start date is only your preferred choice of start date, and we reserve the right to provide the nearest course available two weeks after your selected course start date. If courses cannot be assigned then a full refund will be given, via the payment method used to initially pay the deposit. Please NOTE: please do NOT book any time off work before confirmation of your course start date within your driving instructors diary. We cannot accept any responsibility for any booked holiday time, due to starting your course later than your preferred start choice.
Any bookings can be cancelled with a minimum of 6 weeks notice and a full deposit refund will be issued. We do request for any course booking cancellations to be given by email to firstname.lastname@example.org. Courses booked with less than 6 weeks notice are subject to or no-refund policy: unless we are NOT able to fulfil the course two weeks from your initial preferred start date.
Once your course has been assigned and agreed, you will receive a course confirmation email stating the details of your course. You are bound to the full course cost if 4 weeks notice is NOT given and you are unable to fulfil the course. All of our driving instructors are self-employed, and we book the courses ahead to keep their diaries full. If a course is cancelled with less than 4 weeks notice, payment MUST still be paid. This is payable to the driving instructor you have been assigned. Acceptable payments include: Cash, cheques, preferred method is bank transfer. Your driving instructor will discuss with you when they provide the welcome call.
Course Balance Payment
We request that the remaining course balance is to be settled 7 days prior to your course start date. If payment is NOT received, you will be liable for the full course cost, and the course itself may be cancelled at the driving instructors discretion. We are very strict on payment and prefer to get ‘business matters’ out of the way.
In the event of payment disputes, and cheques not clearing, or our terms and conditions not met, we will support the self-employed instructor to claim loss of earnings through third-party debt collection agencies. We are very strict on payment of course bookings – due to the nature of our industry. Intensive driving course instructors rely on their courses to be fulfilled. Often, things won’t go to plan due to external factors. Other course dates will be offered as a replacement in the event of car breakdowns, instructor sickness. LPOD Academy will NOT be held responsible for agreements made between instructor and pupil. All students who are 17 will need to pay the full course amount 2 weeks prior to their course, otherwise, the course shall be cancelled. This term and condition has been put into place to protect driving instructors as minors can’t be liable for contractual agreements.
The contract that we are creating is between course receiver and driving instructor. This is NOT a contract between the booker (deposit payer) and the driving instructor. All pupils MUST adhere to these terms and conditions.
If the pupil is under 18 years of age: the remaining payment MUST be settled 2 weeks prior to the start of the course. This is due to being under eighteen years of age. If payment is NOT received 2 weeks before the course start date, the course will be cancelled and the deposit will NOT Be refunded.
If payment is NOT received or clear at the start of the course, the driving course will NOT Commence, and full course will be chargeable. Due to instructor wages, car insurance and public liability insurance, car maintenance and fuel – this is a very strict policy of LPOD Academy.
If any issues arise once you start your course you MUST notify us upon first encounter of any problems. Communication is very often the barrier between pupil and instructor and early intervention can resolve any upset or complaints. If the course has been completed and NO complaint, upset or notification of problem has been given, LPOD Academy cannot take any responsibility to any complaints with regards to course delivery or driving instructor disputes. All complaints must be received via email to email@example.com.
If you have any complaints about your driving instructor you MUST discuss this with them directly. Very often, disputes can be resolved, and are commonly due to misunderstanding of the situation. If no resolution has been found, then please send us an email to firstname.lastname@example.org.
Due to DATA Protection laws (GDPR) AND COMPANY POLICY, all complaints must be in writing. However, we may discuss with the course receiver any concerns they have with regards to the course conduct or delivery. If you have a direct complaint about your driving instructor’s conduct, please send us an email to email@example.com as soon as the situation concerned happens. The same day. Although we do appreciate on some occasions situations can arise, we MUST enforce this company policy. We have a duty of care to the pupil on receiving the course, and a moral duty of care to the driving instructors that we work with. So, due to the nature of complaints, we are NOT able to discuss issues with any third party directly about the pupil or the driving instructor.