By booking an intensive driving course with LPOD Academy (booking agent) you are entering a contract with LPOD Academy to arrange an intensive driving course with an Approved Driving Instructor (ADI), for yourself or for a nominated candidate to undertake the intensive driving course. Course hours are flexible and are to be agreed between student and instructor on point of contact after bookings have been received. The course candidate is entering an agreement with the driving instructor and is in agreement and understands these terms and conditions and their driving instructor’s terms and conditions also.
These terms and conditions are in place to protect the interest of the course booker, the driving instructor, the course receiver and that of LPOD Academy. Please refer to the relevant parties terms and conditions if any of these are applicable to yourself.
NB The word ‘intensive’ is representative of a fast track service typically within a 6 week period and not solely subject to a one-week intensive driving course.
When we refer to the word “pupil” “customer” or “client” or “candidate”- we are on the understanding of course receiver and not course booker (deposit payer). When we refer to driving instructor – we are on the understanding that the course provider is the driving instructor (ADI) that provides the course to the pupil.
We are also on the understanding that our driving instructor is self-employed fully qualified driving instructors and are not employed by LPOD Academy.
Typically courses vary on shifts between 2 – 6 hours depending upon how many course hours have been booked. Please refer to our terms and conditions for further information. Our courses are flexible to suit different students needs, expectations and circumstances.
Terms and Conditions Course Booker/Payer & LPOD Academy
Corona Virus Update
Due to the coronavirus pandemic no courses can be refunded that are booked during a local, regional or national lockdown, once restrictions are lifted we reserve the right of a 60-day refund policy where we are not able to fulfil your course. If any courses are cancelled 4 weeks or less prior to the agreed starting date due to corona such courses will be placed on hold for up to 6 months, but the remaining course fee is due as per the original terms and conditions. If payment is not received 21 days prior to an agreed course start date, (regardless of cancellations) the whole course will be cancelled and proceedings will start to resume the remaining fee. If any courses are cancelled due to corona and have an agreed start date – the course payment must be settled in full 21 days prior to the course start date and the remaining course will be delivered within 6 months of the notice of cancellation due to corona only after restrictions have been lifted. On courses that have not been matched – but placed on hold due to lockdowns, LPOD Academy reserve the right to put the course booking on hold until restrictions lift and give 26 weeks for fulfillment.
It is the candidate’s responsibility to notify their driving instructor of any symptoms relating to coronavirus. Please refer to the latest government guidelines. If COVID testing is carried out please state this prior to any training with your driving instructor. Any hours booked in with your driving instructor will be rescheduled at a later date. This term also goes for the driving instructor – if COVID symptoms are present or are unwell, the learner driver accepts lessons will be given at a later date. Where test dates are affected, a new appointment will be booked as the 5-day cancellation period is waivered during the pandemic. We ask for understanding and patience from both parties during these uncertain times. If a pupil or instructor does not disclose illness/testing/quarantine information prior to training we will deem this against government guidelines and advise the course status as cancelled. In the event that the driving instructor has not been informed of the pupil’s illness/testing/quarantine, any hours booked in within a 14 day period of the first day of illness will be deemed had, and any training where a pupil has not been informed of the driving instructor’s illness/testing/quarantine we will cancel the course and ask the instructor to cancel the course and either refund or rebook for a later date.
We act in the interest of all parties involved. If any person’s (pupil or instructor) are unwell, have been tested, or should be in quarantine and don’t disclose this information at the first opportunity, we will deem this not in the public insterest and enforce the above terms and conditions.
Course Booking Action Plan By LPOD Academy
1 Course booking received by phone or website
1.1 24 hours from booking no quibble cancellation for a full refund if booked by website
1.2 72 hours from booking no quibble cancellation for a full refund if booked on the phone
2 48 hours purchase order confirmation email. refer to 1.4
3 If the theory test has been purchased this will be booked straight away subject to 4 weeks notice or at the nearest convenient time slot/location available
4 14 days to match course with a driving instructor from point of booking. The candidate will receive an email with the instructor’s contact details. Of course can’t be matched a full refund will be given. LPOD’s service is complete on course match.
5 Instructor/candidate make contact to agree start date and times of lessons. Instructor/pupil agreement is enforceable.
6 Instructor and LPOD Academy liaise to agree on the best practical test timings and test is booked on behalf of the student.
7 LPOD Academy books any practical test and fast track service if purchased.
8 Course commences
9 If a candidate fails a test, we will offer to book another at a charge for our test fee.
10 Any additional training needed will be agreed with the pupil and instructor.
1.1 You are agreeing (the course deposit payer) to allow LPOD Academy to arrange an intensive driving course with an Approved Driving Instructor for the person nominated on the booking form. You also accept full responsibility for the total course cost once the course has been matched. The remaining course fee is payable no later than 21 days prior to the course start date. Please settle payment once instructions have been received by the instructor. Bank transfers to the driving instructor are the preferred method.
1.2 Upon receiving the booking you have permission from the course receiver to pass on their details to us and share these with any third party companies to carry out our services.
1.3 You understand the booking fee process and also understand we are a booking agency that arranges courses with self-employed driving instructors. We manage the products that you purchase on point of booking, whether this is on the phone or via our website.
1.4 You will expect to receive a purchase order email to break-down what you have ordered. This can be expected to be received within 48 hours. Any booking received after 4 pm on a Friday, will be processed on Monday from 8 am. Please allow 48 hours for this to be received via email.
1.5 You are ordering a course for the course receiver’s pick-up address only. Unless we have mutual agreement to change the pick-up address prior to matching the client to the driving instructor. No course booking can be transferred to another person or to another location once an agreement has been entered between course receiver and driving instructor. Unless the course receiver obtains sole permission from their driving instructor. If not, and the course can’t be delivered the course fee is non-refundable.
1.6 Once the course is matched with a driving instructor and the course receiver agrees to the course details and specifics of the course: the course receiver is entering a separate agreement with the driving instructor and agrees to these terms and conditions. (PLEASE VISIT) Our booking and matching service is complete except for any other order purchases and no refunds will be given to the course booker.
1.7 You agree to contact LPOD Academy in the eventuality of not receiving a purchase order confirmation email within 48 hours of your course booking. Please see 1.4. Sometimes emails are not received and we can’t be held responsible for misinformation, or full inboxes.
1.8 You agree to be contactable via the phone number given or email given at the point of booking. If more than 7 days lapse without communication we reserve the right to place your course on hold until contact has been received. This will delay the candidate’s course start date and an appropriate time frame of 12 weeks is reserved to complete the intensive driving course from this point.
1.9 You agree to provide LPOD Academy with the correct contact details for the course candidate to pass onto the allocated driving instructor.
2.0 The course booker agrees to the cancellation of the course booking and the deposit forfeited if the course candidate doesn’t respond to the driving instructor within 72 hours of making contact. Any other services that have been purchased will be refunded unless they have been processed.
2.1 LPOD Academy agrees to match your course within 14 days of point of booking. If we can’t fulfil this we reserve the right to get in touch and request an extension of 7 days.
2.2 In the eventuality LPOD Academy can’t match a course from the original course pick-up address, we will advise you of an alternative solution. In very remote areas we may need to offer a course with an instructor in a nearby town or city.
2.3 The course booker understands not all courses can be arranged for home pick-up and gives us permission to seek an alternative arrangement with 7 days for LPOD Academy to arrange a new location within a 30-mile radius of the original course location. Please see 2.2.
2.3 The course booker understands and agrees to the completion of the course booking upon course candidate agreeing to the course with the allocated driving instructor. Further communications will solely be used to confirm ordered test dates with course receiver.
2.4 The course booker understands that no refunds will be given once a course has been matched with an instructor and details have been passed to both driving instructor and course receiver.
2.5 You agree that the remaining course fee is payable to the instructor 21 days prior to the agreed course start date. You agree that the remaining course balance is owed to the driving instructor upon agreeing on the course start date and arrangement of the hours.
2.6 You agree that the remaining course fee is payable to the instructor 21 days prior to the course start date. You agree that the course deposit payer is responsible for this payment. Where the candidate is 17 years old or younger, you agree to the balance owing on the course receivers behalf, and that you are contractually liable for the remaining course fee to the driving instructor 21 days prior to the course start date. If payment is not revceived than the course will be cancelled and no refund will be offered. If course receiver and driving instructor arrange a mutual date of payment that is less than than the stipulated 21 days – LPOD Academy resumes no liability to the driving instructor for payment nor the course candidate for the delivery of training. LPOD Academy reserves the right to dismiss any repsonsibility due to non payment or late payment and will withold our management services including any tests ordered with the course.
2.7 You agree (where course candidate is under 18 years old) to pay the driving instructor the remaining course fee via their preferred method of payment. Instructors accept cash or bank transfer only.
2.8 You agree that any remaining balance must not be made to LPOD Academy but to the driving instructor themselves.
2.9 In the event of disputes, you agree to contact us in the first instance to enable us the opportunity to rectify any issues or concerns prior to leaving negative feedback on our platforms. Where negative feedback is left and is against these terms and conditions we reserve the right to seek legal advice based upon current trading laws.
3.0 You agree to LPOD Academy booking any relevant tests upon receiving a course booking. You agree to acknowledge that tests dates and times can’t be pre-selected and you give us permission to book the test we feel fit for the candidate with regards their course booking, situation and course start date.
3.1 You agree to lose any fees where LPOD Academy has fulfilled any purchase orders with regards to the booking of driving tests. Upon test booking – no fees are re-reimbursed under any circumstances. Tests may be put on hold or re-booked at a later date, but no refund will be given upon booking of any test by LPOD Academy.
3.2 You agree to change the theory test date if the date/location/time we book is not convenient for the candidate. You also agree and accept we ONLY book one test per test booking received. One theory test and one practical test. You also give us permission to book a test at your nearest test centre. If your nearest test centre doesn’t have the appropriate test times for your course start date we shall seek an alternative theory or driving test centre.
3.3 You or the course receiver agree to change the driving test date/time/location if the date/time/location booked by LPOD Academy is not suitable or the driving instructor is not available.
3.4 If you order a fast track service you agree for LPOD Academy to use a third-party service to search for test cancellations. You agree to allow us to provide the candidate’s phone number to source late cancellations or your contact number if course receiver is under 18 years old. We will book the test and use a third-party service to source your fast track test date with the course receiver’s contact mobile number and email address.
3.5 You agree to cancel the course booking with LPOD Academy within 24 hours of course booking being received. If 24 hours has lapsed and you need to cancel the course – you agree to forfeit the deposit paid to LPOD Academy prior to the course being matched with a driving instructor.
3.6 LPOD Academy agrees to match all courses within 14 days of booking received. If not a full refund will be honoured on this purchase. Where any tests have been booked, no refunds will be given, but test dates will be cancelled, moved or rebooked for a later date. NB tests will only be on hold for 6 months. If 6 months expires and no alternative booking or instruction has been made any test fees will be forfeited.
3.7 On bookings where an ONLY start date can be had please state this at the time of booking, either on the phone to the booking agent or online in the extra information section. Please note we ONLY accept bookings on a minimum 6 weeks notice on an ONLY start date booking. Where the ONLY start date falls on a school holiday we do require 10 weeks notice. If the required notice is not given – we will process your booking according to our standard booking procedures. We aim to match and complete all course bookings within 10 weeks of booking a course between October 1st to February 28th, and 14 weeks between March 1st to September 30th.
3.8 You agree to the course candidate being available for training during the duration of the course up to 12 weeks from the agreed start date. Training hours operate between 8 am and 6 pm Monday to Friday. Please NOTE: Additional fees may be charged for courses delivered in the evenings or at the weekends. If the course candidate is ONLY available for training during these times we may have to seek additional payment as some instructors charge more per hour during anti-social times. This will be determined on a case-by-case basis. In the event of not being able to offer weekend/evening training or an additional fee payable by yourselves, LPOD Academy reserves the right to offer a course within our 12-week booking/completion window. Your course booking is non-refundable if you book a course and we successfully match a course within our operational times. If course receiver is not available for training and evening weekend training can’t be offered, your course booking deposit will be non-refundable.
3.9 Any test dates that are changed by the client/course arranger dismisses LPOD Academy’s responsibility of managing test dates and times with immediate effect.
Course Bookings within 12 weeks
3.9a You agree that the course receiver holds the appropriate valid provisional driving licence, can read a number plate from the required distance of 20.5 metres, is fit and legal to drive, is not taking prescribed drugs/illegal drugs/alcohol that may affect the learner’s ability to drive and have disclosed any medical information relevant to learning to drive to LPOD Academy. Is not away on holiday and does not plan to travel abroad or move house within the next 12 weeks. If any holidays are booked prior to booking, please inform us at the point of booking either on the phone or in the additional section of our website. If a course is matched for the week of the course receiver on holiday the course will be deemed complete and you lose the right for a refund. Any medical conditions have been reported to the DVLA as per the licensing guidelines. You accept the loss of the booking deposit if any of the above conditions are not met and the course can’t commence due to the above conditions. When booking online, please state any holidays booked within the next 3 months and if you want an ONLY start date, please also input this in this section.
Course bookings after 12 weeks
4.0 On course bookings with more than 12 weeks notice you can select the course start date and we will aim to match this. You agree to the candidate being available between the hours 8 am and 6 pm Monday to Friday. Weekend training is at the discretion of the driving instructor.
Course bookings made on the phone
4.1 You agree to cancel the course for a full refund within 72 hours when booking over the phone. This clause has been made to give you the opportunity to read our terms and conditions. If 72 hours lapses, and you have not requested to cancel the course – you forfeit your booking deposit if at a later stage you need to cancel the course for whatever reason. Refunds are ONLY subject to LPOD Academy not being able to provide a course within 12 weeks of booking or not being able to match your ONLY start date course with more than 6 weeks/10 weeks notice. Refer to 3.9
Course bookings made via the website
4.2 You agree to cancel the course for a full refund within 24 hours of booking on our website. As per our payment process, you agree to our terms and conditions upon booking. Once 24 hours has lapsed you can only get a refund if we are unable to match your course with a driving instructor. If 24 hours lapses, and you have not requested to cancel the course – you forfeit your booking deposit if at a later stage you need to cancel the course for whatever reason, please refer to 4.3. Refunds are ONLY subject to LPOD Academy not being able to provide a course within 12 weeks of booking or not being able to match your ONLY start date course with more than 6 weeks/10 weeks notice. Refer to 3.9
Cancellation Of Courses Due To Illness or any other reason
4.3 You agree and accept the loss of your deposit if your course has been matched with one of our driving instructors and you need to cancel the course due to ill health, work commitments, loss of employment, and any other reasons for needing to cancel the course. If 4 weeks or more notice is given, we reserve the right to offer you an alternative course date within 6 months of notifying us of cancelling the agreed course booked in with your allocated driving instructor. Please refer to our corona update above.
Booking time off work
4.4 You agree to accept that the course receiver should NOT book time off work until they have confirmed their course start date with their driving instructor. LPOD Academy can not be held responsible for lost holidays with a booking.
4.5 Any agreed refunds will be processed within 14 days of this amendment.
4.6 LPOD Academy agrees to a full refund minus any associated costs if a course is cancelled by the driving instructor in full or partial course cancellation.
4.6a LPOD Academy can’t accept any responsibility for any holidays booked for courses that need to be cancelled due to lockdowns, illness, testing, or quarantine guidelines. We ask for understanding and compassion from both parties.
4.7 You agree in the event of any disputes between course candidate and instructor the course candidate liaises with LPOD Academy only. Due to data protection and GDPR, we are restricted to only discuss with course candidates directly and not the course organiser or deposit payer. Unless the candidate is 17 years old and gives us written permission to discuss on their behalf.
4.8 Where disputes are given against the driving instructor LPOD Academy reserves the right to ONLY advise to report any wrongdoings to the DSVA directly. Upon working with instructors we have rigorous checks and can’t advise on driving instructors poor conduct. Where possible, the course candidate should collect evidence based upon such conduct.
5.0 Where the driving instructor deems the pupil not ready for test and the pupil wants to cancel the course. For whatever the reason prior – we need to deem the coure cancelled. LPOD Academy can’t be held repsonsible for the final decision of the driving instructor. Where possible, if mutual agreement is not formed – the instructor reserves the right to finish of the training and no refunds will be honoured. Unless both parties agree to a mutual refund of hours owing. To keep to a high standard of training we MUST respect the decision of the driving instructor as per the rules of driving tests and the DVSA. Upon such diffiult decisions that driving instructors need to make this condition is subject to their descretion. No booking made with LPOD Academy guarantees a test at the end of training if the student is deemed not ready. Where possible the instructor will disclose this as the earliest convenience and where possible report back reasons for not doing so.
Instructor and Course Receiver Terms and Conditions
The instructor agrees to:
1.1 Abide by the DVSA’s code of conduct and to present the course candidate with any terms and conditions that are not subject to LPOD Academy’s terms and conditions.
1.1a To inform the student of any illness straight away. Also to inform the student of contact, quarantine and cancellations related to coronavirus pandemic. Agrees to book any lessons at a later date to resume course.
1.2 Abide by any industry-related advice that is coronavirus related.
1.3 The instructor agrees to provide the student with a comprehensive training plan that consists of a minimum of 60% of the total course hours (75% if test booked) prior to a practical test booking being made. Where the student has not yet passed the theory test, any remaining hours will be subject to booking at a later date to coincide with the practical test.
1.4 The instructor agrees to communicate via phone, Facebook or email with the client within a reasonable time frame.
1.5 The instructor agrees to answer any questions that are relevant to the course booking with the student
1.6 The instructor agrees to provide a receipt of payment received from the student when requested.
1.7 The instructor agrees to request payment and receive payment from the learner no later than 21 days prior to course commencing. If not, LPOD Academy can’t act upon their behalf with respect to payment issues.
1.8 The instructor agrees to make contact with the student upon LPOD Academy releasing the candidate’s contact details within a timely manner.
1.9 The instructor agrees to inform the student of any delays, mechanical breakdowns, diary changes or ill health straight away to the client.
2.0 The instructor agrees to keep constant communication with their student throughout the intensive driving course. If the pupil is not test ready, they will inform them at the earliest opportunity.
2.1 The instructor agrees to keep relevant paperwork of the student’s progress
2.2 The instructor agrees to keep evidence of any hours had with the learner driver signed if needed.
2.3 The instructor agrees to consider leniency where coronavirus implications arise.
2.4 The instructor agrees to fulfil their obligations of the course with the student.
2.5 The instructor agrees to a partial refund where this has been agreed by both parties.
2.6 The instructor agrees to keep to a timely schedule with start times and dates. In the event of traffic or mechanical breakdown, the instructor agrees to communicate with the student in the first instance.
2.7 The instructor agrees to inform the student of any illness in the first instance.
2.8 The instructor agrees to communicate with LPOD Academy to pre-determine the best date for the driving test.
2.9 The driving instructor agrees to respond to any emails from LPOD Academy within 48 hours.
3.0 The instructor agrees to keep a valid ADI badge and to attend any check tests when required by the DVSA
3.1 The instructor agrees to maintain professional working conduct and manner when delivering the intensive driving course.
3.2 The instructor agrees to keep a legal, safe and roadworthy vehicle for tuition purposes.
3.3 The instructor agrees to have appropriate learner driver car insurance for tuition purposes.
3.4 The instructor agrees to maintain a high level of cleanliness when conducting driving lessons
3.5 The instructor agrees to reconsider their proposed terms and conditions regarding student cancellations with extreme circumstances. Ie death, hospitalization of the course candidate
3.6 The instructor agrees to be flexible where coronavirus lockdowns and test cancellations occur with regards to lost hours.
3.7 The instructor agrees to amend any changes to their diary needed due to other students test bookings to inform the course candidate asap. Also to re-book any missed hours at the earliest convenience to the pupil.
3.8 The instructor agrees to inform the student throughout the course of their progress. Where possible if the candidate is not going to be ready for the test within the proposed hours booked to keep the pupil informed at their earliest convenience.
3.9 The instructor agrees to maintain a high level of customer service and comply with data protection laws and GDPR.
4.0 The instructor gets permission to get a pass picture with agreement from the learner to pass onto LPOD Academy for social media marketing. (where applicable)
The pupil agrees to
1.1 Abide by the provisional licence requirements at all times
1.2 The pupil agrees to be able to read a number plate from the required distance.
1.3 The pupil agrees to provide details to the driving instructor when requested for provisional licence checks
1.4 The pupil agrees to forfeit booked hours into the instructor’s diary if they delay the licence checks
1.5 The pupil agrees to disclose any medications/substances to the instructor that could impact their ability and legal duties when learning to drive
1.6 The pupil agrees to turn up to training in a fit state for learning. The instructor can cancel and charge for any lessons he/she decides to be cancelled due to ill health, tiredness and drug/alcohol misuse or prescription drugs. If pupil is ill, is showing symptoms due coronavirus been tested, or in quarantine to notify their driving instructor prior to any training. Otherwise we deem this against government guidelines
1.7 The pupil agrees to be ready to start at the agreed time of lesson booking
1.8 The pupil agrees to be understanding for the occasional late arrival if the instructor can communicate at the earliest convenience.
1.9 The learner will understand and agree to the instructor’s lesson/course cancellation policy.
2.0 The learner agrees to settle the payment no later than 21 days prior to the start of the intensive driving course
2.1 The learner agrees to wear appropriate footwear when conducting driving lessons
2.2 The learner agrees to wear appropriate clothing when having driving lessons
2.3 The learner agrees to bring their glasses or contact lenses when legally required to all driving lessons’ face mask
2.4 The learner agrees to be open-minded to learning to drive
2.5 The learner agrees to communicate with the driving instructor within a reasonable time frame
2.6 The learner agrees to accept any speeding/driving convictions that will be passed on to the learner by the driving instructor when this arises.
2.7 The learner agrees that the pick-up address as part of the original course booking is to remain the same unless they agree mutually with their driving instructor
2.8 The learner agrees to communicate with the instructor if they need to move training hours due to life commitments, family commitments, childcare, work commitments or health-related appointments. The pupil agrees to be mindful of the instructor’s terms and conditions upon cancelling any training hours. If needed, the instructor can use their discretion whether they charge or not.
2.9 The pupil understands that any test bookings may need to be changed due to missed training or to not being ready for a driving test
3.0 The pupil agrees and understands that the driving instructor makes the final decision as to whether the pupil is able to sit a driving test. Any tests moved by the pupil dismisses LPOD Academy’s responsibility when it comes to managing any test dates.
3.1 The pupil will trust the instructor’s professional judgement when it comes to being ready for a driving test. If additional training is required, the instructor will discuss this with the student at the earliest opportunity. Any test appointments will need to be moved or rescheduled or an alternative plan made by the learner if they want to take the test in their own car.
3.2 The pupil agrees that LPOD Academy is not responsible for whether the instructor deems the pupil not ready for a driving test.
3.3 During the pandemic, the pupil agrees to keep to the advised guidelines as set by the government and the DVSA.
3.4 The pupil agrees to be lenient where any changes are necessary regarding course bookings due to any lockdowns, isolations or illness related to coronavirus.
3.5 The pupil agrees to only book time off work once the driving instructor has agreed the times and dates with them on the phone.
3.6 The pupil agrees to notify LPOD Academy on the first day any problem arises with the driving instructor
3.7 The pupil agrees that a replacement instructor will not be offered as per this booking. Any monies that the instructor and pupil agree to are strictly between the pupil and instructor
3.8 The pupil agrees that the terms and conditions set by LPOD Academy are enforceable by LPOD Academy whether it’s against the instructor or the student.
3.9 The student agrees to change the test booking if the test date is not convenient or the instructor is not able to do due to other test bookings.
4.0 The student agrees and understands that due to GDPR we are unable to hold personal information longer than is required for LPOD Academy to provide our services. Once we have provided our services we delete all data
4.1 The student understands their contractual agreements and that upon matching with an instructor and agreeing mutually a plan for the intensive driving course LPOD Academy has fulfilled their duties in providing this service.
4.2 If a fast track service has been purchased the student agrees to LPOD Academy using the learner driver’s mobile number for cancellations to come through.
4.3 The learner driver agrees to abide by the DVSA’s guidelines and rules and provide their provisional licence at the point of the test. If not, the pupil will lose their test fee and any hours booked in with the driving instructor will be forfeited.
4.4 The pupil gives LPOD Academy permission to book their theory test at a centre nearest to them approximately 3-4 weeks after course booking has been made with LPOD Academy.
4.5 The pupil agrees to change any theory test appointments that aren’t suitable due to work/life commitments.
4.6 The pupil agrees to the DVSA test cancellation time frames and is compliant with these. 3 working days for theory test and 5 working days for a practical test.
4.7 The pupil agrees to confirm with the driving instructor of any ill health, pregnancy, mental health issues at the point of meeting or diagnosis. LPOD Academy can’t be held responsible for any related undisclosed health or mental conditions at the point of booking or starting the intensive driving course. If a course needs to be cancelled due to the aforementioned health-related issues, it is at the discretion of the driving instructor whether the pupil forfeits their course fee or if an alternative offer is given.
4.8 The pupil agrees that LPOD Academy’s guidelines are based upon the DVSA’s recommended hours needed to become test standard which is 47 hours of professional tuition and 22 hours of private practice. If a course is booked whereby, the pupil has not had enough experience prior training, the pupil agrees the test may not go ahead unless additional training has been agreed and booked and any money is paid direct to the instructor for their hourly rate.
4.9 The pupil agrees to inform us of any test result on test day via email at email@example.com
5.0 The pupil agrees to communicate in the first instance with LPOD Academy and the driving instructor with regards any concerns and/or disputes prior to leaving negative feedback on any of our platforms. Where LPOD Academy deem any feedback unjustified or unfair we will seek advice from legal representatives. We do ask that we are given the opportunity to resolve issues to reflect our company values.
5.1 The pupil agrees to add any additional hours with the driving instructor at their hourly rate based on the instructor’s terms and conditions.
5.5 The pupil agrees to get any hours they’ve had signed off by the instructor in case of any disputes.
5.6 The pupil agrees to and understands the role of LPOD Academy. We are a booking agency for intensive driving courses. Once we have fulfilled our service the contract lays between the pupil and the driving instructor.
5.7 The pupil agrees to discuss with the instructor upon first contact any additional terms and conditions as laid out by the instructor. The pupil agrees to ask the instructor many questions as to ascertain whether they will be a good match. The pupil agrees to contact LPOD Academy on the same day if they don’t feel they will be suited and an explanation in writing as to why be sent to us via email. Once a plan of training has been agreed, LPOD Academy has fulfilled the booking and the pupil is liable for any remaining payments 21 days prior to the intensive driving course starting to the driving instructor.
5.8 If payment is not received at the latest 21 days prior to the course start date, the course will be cancelled with immediate effect and a charge of 50% of the remaining course fee will still be due to the driving instructor. Unless the ADI agrees not to. LPOD Academy will support the ADI to claim any monies owing to them using legal avenues.
5.9 The pupil agrees that if they arrange training prior to the original course start date LPOD Academy reserves the right to waiver any responsibility for training and contractual agreements made by the student and the instructor. LPOD Academy will deem course complete and waiver any duties towards both instructor and pupil.
6.0 The pupil agrees to and understands that on some occasions intensive driving courses don’t always go to plan. They are also in agreement with any training being offered at a later date if a reasonable explanation can be offered by the instructor. LPOD Academy will act as an advisor for both parties. Reasonable circumstances include instructor illness, accidents, car breakdowns, mechanical breakdowns, extreme weather conditions, driving test cancellations, examiner strikes, death, hospitalization, coronavirus related issues. If courses need to be finished at a later date we will endeavour to arrange this within a 6-month window of your original course start date.
6.1 The pupil agrees to the condition of a test and a retest and the instructor isn’t available we are not obliged to provide another instructor or car for a practical test appointment.
6.2 The pupil agrees that if they fail a theory test appointment the course can’t be moved if less than 4 weeks notice is given. Unless written consent by the instructor is given to you without any financial forfeit.
6.3 The pupil agrees to and understands that LPOD Academy will endeavour to book a test for the end of their course. However, we reserve the right to book a test within 10 weeks of the end of your course. If you have purchased the cancellation checker service we will arrange this service to be using your mobile phone and email.
6.4 In the event of the course booked being a surprise gift – the course booker (deposit payer) is responsible for the arrangement, of course, hours with the nominated driving instructor on behalf of course receiver and therefore agrees to in full these terms and conditions and agrees to the remaining course payment due to the driving instructor 21 days prior to the agreed course start date.
6.5 You agree to our preference for not booking your course until you have passed your theory test. If you do and do not pass before your course starts all hours will be booked in and it is left to the instructor whether to hold any hours back for your driving test.
6.6 The pupil accepts that LPOD Academy reserve the right to amend the terms and conditions at any time, so will refer to it for guidance regularly if in doubt.
6.7 The pupil agrees to confirm in writing by email of any failed tests within 7 days of test fail to claim a FREE retest. Send email to firstname.lastname@example.org
T’s & C’s Sections: Applicable for all courses booked prior to 13/09/2020
UPDATED: Corona Virus Pandemic Notes/terms & conditions
Whilst the coronavirus pandemic is still active in the UK – LPOD Academy reserves the right to alter the terms and conditions of our business to reflect the current climate and ever-changing rules.
All courses are subject to our terms and conditions upon booking a course with LPOD Academy.
Upon booking a course with LPOD Academy during the Pandemic 2020, all course candidates are aware of our refund and cancellation policy. Upon candidate and instructor match, LPOD Academy’s reserve the right to refuse a refund for cancellation of course. We also reserve the right not to be held to an agreed start date during the pandemic. LPOD Academy will work with both the instructor and pupil to achieve the best outcome for the intensive driving course to serve both parties interests. LPOD Academy can’t be held responsible for local lockdowns, unavailable driving tests and at preferred test centres.
We will always aim to book a test for the end of the course, however, due to the current climate, we cannot guarantee the preferred test centre for both theory and practical driving test. We also cannot guarantee a test date within our normal time frame of the end of the course.
Upon booking a course please stipulate 3 test centres for both theory and practical test. If no test centre is selected we reserve the right to book your theory and/or driving test at the nearest available test centre. If your course delivery is disrupted due to the coronavirus pandemic, all hours owing will be subject to instructor and pupil availability at a later date. We extend this to a 12-month window from the originally agreed course start date with your driving instructor.
At time of booking please stipulate any time/dates that you are NOT available for training. All training will be delivered after a minimum window of 4 weeks unless agreed sooner during the booking process either on the telephone or on our website. NB, we can’t guarantee any courses with less than 4 weeks notice. Please call 0800 112 3515 to discuss if we are able to offer a quick notice course in your area.
All courses are subject to full payment once LPOD Academy has successfully matched your course. You can expect a call from your driving instructor within days or sooner, where you both mutually agree on a course start date and a plan of training. Once a start date has been agreed, payment is due to your driving instructor within 7 days of this arrangement. If you need to delay the course start date, 4 weeks notice must be given and full payment must have been received. This communication must be between pupil and instructor and pupil and LPOD. If LPOD is not notified of a change, of course, start date we can’t be held responsible for any tests that are missed or outside, of course, start times due to cancellation time frames.
Any special requests should be made known at the booking stage otherwise we will arrange your course based upon our standard procedures.
Any courses booked prior to or during the pandemic where the theory certificate has lapsed, the pupil accepts this is not LPOD Academy’s responsibility and any courses booked in with the driving instructor is still liable for payment as per our terms and conditions.
We can’t be held responsible for instructor illness, or pupil illness or cancellation of driving test. We can’t be responsible for the cancelled or rescheduled driving test. The course booking is subject to the DVSA’s availability of driving tests at driving test centres.
All candidates booking a course through LPOD Academy understand and agree to these terms and conditions. If any courses have to be rearranged due to local lockdowns, or instructor or pupil illness. Both parties agree to reschedule the training for an agreed later date. We reserve the right to advise that all bookings and course payments should still be made as per our normal terms and conditions.
LPOD Academy can’t be held responsible for refunds from the instructor as this is an agreement between both parties as per our normal terms
Illness: In light of the current climate LPOD Academy feels it not right to charge for any missed training hours due to illness from either the instructor or the pupil. This mutual agreement goes both ways. If at any point, the whole, or part of the course needs to be changed or rescheduled – LPOD Academy advises that hours are given at a later date with no loss of training to the pupil or the driving instructor being subject to refunds. Once payment has been received, and course hours have been delivered the course is complete by both parties.
Normal sickness or cancelled training slots. Please refer to our normal terms and conditions. Illness or mechanical failure, work or general sickness will be subject to our normal practices.
Instructor conduct: All driving instructors are monitored and regulated by the DVSA, and follow a business delivery code of conduct. You can expect the following:
- Good timekeeping
- Record keeping
- Cleanliness of car
- Clear communication
- Use of PPE during the pandemic – please refer to our guidance notes.
Please NOTE: if at any point you are not happy with your instructor during your course please inform us at the earliest point. It is very important to have proper communication, but please note: We can’t swap instructors once you are matched with an instructor and you have agreed on a course start date. If payment isn’t received within 14 days, your course will be cancelled with immediate effect and your deposit will be non-refundable. If upon your call with your driving instructor and an alternative plan of payment is mutually agreed, LPOD Academy can’t be held responsible for late payment to instructor.
1. General-suitability of intensive driving course
2. Course booking deposit and refunds
3. Course Balance Payment
4. Course Contract
7. Driving Retest Policy
8. Driving Test Cancellations
9. Course Booking Confirmation
10. Theory Test Appointments & Course Information
11. Driving Test Bookings & Confirmation
12. Driving Instructors
13. Delivery of course hours
14. Course Expectation
1.0 – General-suitability of intensive driving cours
The course booker also agrees to inform course receiver of these terms and conditions and agree to them in full.
Once course receiver starts their on-road intensive driving course, or is made aware of these terms and conditions prior to their course- they agree in full to these terms and conditions and are liable to adhere to them.
In the eventuality of the course booker not informing course receiver of the intensive driving course, we reserve the right to ensure the course booker (deposit payer) is subject to these terms and conditions. Any payments owing will be chargeable to the course booker.
All driving instructors are self-employed in the UK and are regulated and monitored by the DVSA. LPOD Academy works with driving instructors that provide a niche service of intensive driving courses throughout the UK. When referring to the word intensive, we are on the understanding that the course is conducted over a short period of time typically less than 6 weeks.
Not one size fits all. Please understand that the information on the website is a sample arrangement of hours and is not solely how we deliver the intensive driving course packages. There are many variables to consider when matching a candidate to an instructor. Please refer to our course hours section.
LPOD Academy is a booking agency whereby we match pupils with driving instructors for intensive driving course purposes. We act in the interest of the driving instructor and the pupil (the learner driver). The booking deposit is payable on booking a course, whether by phone or via the website.
Please await a booking confirmation email to confirm your course booking and specifics of your course order. We aim to send a course booking email within 48 hours of course payment of the deposit. We reserve the right to 14 days to arrange and match your course to your driving instructor.
Upon receipt of payment, you give us permission to book any driving tests in your name (or course receiver’s name) and to match your course with one of our nominated driving instructors.
Deposits are only refundable if LPOD Academy can’t match your course with a driving instructor within 14 days of your booking. Or if you cancel the course booking within 48 hours of booking either online or on our website.
Please ensure you send an email to email@example.com – within 24 hours of deposit payment stating that your start date is the only date you can do (6 weeks minimum ahead) If this is not sent, we reserve the right to arrange and manage your course as per our booking terms and conditions above.
A healthy time frame to book any courses is 8-12 weeks ahead. This is our preferred notice to ensure a smooth transaction of delivery of course with theory test passed.
Once a booking deposit has been made and matched to both parties (pupil and driving instructor), the booking is complete and the deposit is non-refundable to the pupil or the payee of the course booking deposit.
If courses cannot be assigned then a full refund will be given, via the payment method used to initially pay the deposit to the original course deposit payee.
Please note: do not book any time off work before confirmation of your course start date within your driving instructor’s diary. We cannot accept any responsibility for any booked holiday time, due to starting your course later than your preferred start choice.
Due to the nature of intensives, we believe that not all learner drivers will be good candidates for intensive driving courses. Below are some of the pupils we don’t believe are good candidates:
– Learner drivers with anxiety – medically confirmed, or self- confirmed. When booking a course with this condition, you are accepting we do NOT encourage intensive driving courses over a 1-2 week period. We prefer to spread such courses over a slightly longer time frame.
– If you insist on having an intensive driving course, and during your course, you deem it too much – and wish to cancel the course, you understand that the course is non-refundable and any remaining course hours will be forfeited.
Unless the driving instructor agrees to spread any remaining hours over a longer period of time and change the original terms of your agreement.
– Learner drivers with medical conditions that could impair learning intensively. Conditions such as ADHD, split personality disorder, autism, dyspraxia and bi-polar.
Such conditions may need a specialist instructor that understands such conditions. Booking an intensive course, and not declaring such conditions – will not provide us, or enable us to plan and match you with a better fitting instructor.
There are many instructors who have specialist knowledge and training when coaching pupils with special needs. It doesn’t necessarily mean just booking an automatic car for tuition purposes.
Some pupils may need a specific plan tailored to their needs – that not all driving instructors have any experience or qualifications in. However – we encourage anyone to call to discuss their requirements so that we are able to devise a better plan of action when arranging your intensive or semi-intensive driving course.
– Learner drivers that have experienced former trauma in car accidents or who have lost loved ones as a consequence of road traffic accidents. We encourage anyone who wishes to drive to book an intensive driving course. However, it can be quite intensive.
If you have received trauma in the past – and are nervous about getting back behind the wheel – perhaps, a slower approach would be more suitable as opposed to a one-week intensive driving course.
– Learner drivers with high levels of stress. If you believe you have high levels of stress, a one-week driving course may not be suitable for you. Learning to drive can be a very stressful time, if you struggle with stress, it may be easier to learn over a longer time frame.
– Learner drivers who are learning to drive because a loved one wants them to. We encourage all candidates to learn to drive who wants to. It can be very difficult to teach anyone who doesn’t really want to learn to drive, especially intensively.
Sometimes peer pressure or loved ones can impact a candidates ability to absorb information effectively. We urge these types of candidates to learn over a longer time frame.
– Life demands. Are you moving house, about to have a baby? We urge anyone to book an intensive driving course if they wish to. However, our courses are intensive and can become very tiring and demanding.
If you are planning to move house, change your job or your family circumstances are drastically about to change, we advise to book your course when you are in a position free of distractions. Ie after you move house, months before you are due to give birth or after you have changed your job.
2.0 – Course deposit bookings & refunds
All course bookings are made with the understanding and agreement to our terms and conditions. Upon booking a course, you the course booker or course receiver understand and agree to the following:
Corona Virus Update
Due to the coronavirus pandemic, all courses booked prior to the above date can request a refund on their course booking. However, we are asking for some patients due to the nature of the industry unable to teach and are eagerly awaiting confirmation from the DVSA when work can resume.
It is the candidate’s responsibility to notify their driving instructor of any symptoms relating to coronavirus. Please refer to the latest government guidelines. If COVID testing is carried out please state this prior to any training with your driving instructor. Any hours booked in with your driving instructor will be rescheduled at a later date. This term also goes for the driving instructor – if COVID symptoms are present or are unwell, the learner driver accepts lessons will be given at a later date. Where test dates are affected, a new appointment will be booked as the 5-day cancellation period is waivered during the pandemic. We ask for understanding and patience from both parties during these uncertain times. If a pupil or instructor does not disclose illness/testing/quarantine information prior to training we will deem this against government guidelines and advise the course status as cancelled. In the event that the driving instructor has not been informed of the pupil’s illness/testing/quarantine, any hours booked in within a 14 day period will be deemed had, and any training where a pupil has not been informed of the driving instructor’s illness/testing/quarantine we will cancel the course and ask the instructor to cancel the course and either refund or rebook for a later date.
Unfortunately, no refunds can be made during the lockdown due to business inactivity. Like all other businesses in the UK, we join them in these difficult times. Once lockdown is over – we will honour a refund within 60 days of operation once our instructors return back to work.
If you have a theory test which expires during the lockdown or soon after the lockdown we can’t offer refunds unfortunately but will help you pass your theory test again with our online theory training course. This may mean delaying your course start date.
Course start dates are not a condition of your course booking. We aim to match all course bookings with the preferred course start date excluding times within the pandemic lockdown.
All course bookings made prior to and during the pandemic will be matched within 6 weeks of the pandemic release for the driver training industry.
All courses booked during lockdown are able to request a refund within 7 days of booking.
Once 7 days lapses and your course has been allocated all courses are contracted with the allocated instructor upon release of lockdown and the remaining fee is payable to your driving instructor immediately.
Please note: any previous time frames stipulated within these terms and conditions are not applicable to all course bookings made during the lockdown. Once the lockdown is over, all course pupils will get priority placement with their allocated driving instructor.
Driving tests post lockdown: we can’t guarantee a driving test in your area on the last day of your course. There will be a surge of tests and we ask our students forbearance in this matter.
All courses will need to be delivered as per customer basis. This may mean doing 70% of the course immediately and spreading out training over a week or so towards the test date.
We appreciate all of your support during these difficult times and we will work with you to get your driving licence in a short time as possible.
The contractual agreement between course driving instructor and course receiver. LPOD Academy acts as a booking service that ensures the safe delivery of all courses. You agree to the following upon booking a course:
- You have read, understood and agreed to the course terms and conditions.
- Booking deposits are non-refundable – please refer below for some situations where they are refundable.
- All courses booked without a test also, are non- refundable. Unless we are unable to match your course under our stipulated terms and conditions. Please red above
Upon booking an intensive driving course, all booking deposits are non-refundable. You understand that by booking an intensive driving course you lose the ’14 days cooling-off period” due to the nature of this service. Below are the occasions where a full refund of the deposit will be given.
- We are not able to match your course within 14 days of course booking to a driving instructor unless you give us permission to extend the window by another 7 days
- We are not able to match your course start date of booking. If you are NOT able to start your course sooner than the preferred start date, please inform us by email within 24 hours of booking your course. Otherwise, we reserve the right to be able to offer you a sooner date.
- Your driving instructor lets you down prior to the course start date and an alternative plan by LPOD Academy or your nominated driving instructor is not given.
- We are unable to match your ‘only’ course start date and you are within our period of stipulated time frames. Please see above.
- Your driving instructor does not make contact within 21 days of your course booking
Once your course has been booked, you will receive a course confirmation email detailing the specifics of your course. Unless you email us otherwise, the specifics of your course will become contractual. You have 24 hours to amend any details on your course booking confirmation.
Once your course has been assigned to a driving instructor, your details will also be sent to your driving instructor to initialise the first contact and to arrange your course hours. Here is a summary of the steps we take to process your booking:
- You book your course online or phone and complete course booking information at the time, or within 24 hours of course booking.
- You will receive an instant email detailing payment and course hours booked and location.
- Within 48 hours (72 hours if booking over a weekend) you shall receive a course confirmation email detailing your course requirements. You have 24 hours to amend any information – course pick-up address, preferred start date, only start date etc. If any amendments need to be made, please ensure you email firstname.lastname@example.org within 24 hours of course confirmation email has been sent. LPOD Academy will also book any tests relevant to your booking. Ie, theory test will be instantly booked, or driving test around the end of the preferred start date or course week. Please refer to our test booking section for more information.
- Within 21 days of booking – all course receivers will receive a ‘welcome’ call from your driving instructor to book in your course hours. If you have not received a call – please email us within 24 hours so that we can encourage contact between pupil and instructor. Upon receiving your driving instructor’s contact details we give you permission to make contact as soon as possible to arrange your course hours if your driving instructor has not done this. NB if the course has been booked an arranged by a parent, friend or relative, please understand that we MUST have the pupil contact information – so that the driving instructor may be able to make contact and book in the driving hours. Unless the booking is a surprise – if contact can’t be reached, the course will be cancelled and if less than 4 weeks notice, the full course cost is due and payable to the driving instructor.
- Any test bookings will be sent via email. If you request the DVSA booking email that we receive, please send an email as soon as possible so that we can get this sent to you.
- 21 days prior to your course start date – the remaining course fee is payable. Your driving instructor will discuss this with you during your welcome call and arrange payment via bank transfer (preferred) cash, or cheque. All cheques must be cleared 14 days prior to the agreed start date of your course.
- All test bookings (both theory and practical) are subject to the course booker (receiver) providing the correct information at the time of booking or within 24 hours of booking. If any details are incorrect or not yet obtained, we reserve the right to cancel your course with immediate effect and a new course booking will need to be made.
- Once initial contact has been made – we urge all course receivers to converse and communicate with their driving instructors and where possible not use LPOD Academy as a go-between. Unless it is to discuss test bookings.
- If you do not pass your first attempt LPOD Academy can book your next appointment but this wll be sucject to a booking fee.
If your assigned instructor states their preferred time of payment of course balance they will discuss this with you when they make contact prior to your course start date. Some instructors do insist on payment upfront 14 days prior to course start date.
Please ensure you are fully aware of when payment is due with your designated instructor. Otherwise, our default terms and conditions will reside and be enforceable.
All of our driving instructors are self-employed, and we book the courses ahead to keep their diaries full. If a course is cancelled with less than 4 weeks notice, payment must still be paid and is payable to your appointed driving instructor.
This is payable to the driving instructor you have been assigned. Acceptable payments include: Cash, cheques, preferred method is a bank transfer.
Your driving instructor will discuss with you their preferred payment method when they make contact to arrange your course dates and hours. Some driving instructors do not accept cheques, please be advised to check with your appointed driving instructor when they call to arrange your course.
Please note: Course change of start date is deemed a cancelled course. If you wish to change the course start date: it is at the discretion of our driving instructor as to whether they can and will allow this change.
If not, our terms and conditions will be honoured and the course will be deemed cancelled and the full course cost is payable if you are not able to attend your course hours. A new course booking will need to be made to make a new course booking with a deposit payable to LPOD Academy.
Course Balance Payment
We request that the remaining course balance is to be settled within 24 hours of your allocated instructor contacting you to arrange your course hours. They will disclose their preferred payment method also. W do state payment to be recieved no later than 21 days prior to your course start date. If payment is not received your course will be cancelled with immediate effect. A charge of 50% of the remaining course fee will still be payable to the driving instructor.
In the event of payment disputes or if our terms and conditions have not been met, we will support the self-employed instructor to claim loss of earnings through third-party debt collection agencies and or the small claims court.
We are very strict on the remaining payment of course bookings – due to the nature of our industry. Intensive driving course instructors rely on their courses to be fulfilled.
Often, things won’t go to plan due to external factors. Other course dates will be offered as a replacement in the event of car breakdowns, instructor sickness or any other unavoidable situations.
The driving instructor will liaise with you directly with any future course bookings as per their diary. LPOD Academy cannot be held liable for driving instructor incidents that may cause your course to be delayed or rearranged.
In the event of your course being rearranged due to instructor circumstances, the arrangement will not be deemed as a cancelled course by LPOD Academy but rather an alternative solution.
In the event, that a driving instructor is unable to fulfil the course or part of the course, that has been booked in. And you the ‘learner’ cannot fulfil a future course date, the driving instructor is liable to recompense you for owing hours.
LPOD Academy will not be held responsible for agreements made between instructor and pupil.
Please note: LPOD Academy understands that sometimes these things can be overlooked. We will make contact with you on behalf of the driving instructor to whom the balance is due too.
If 24 hours lapses and no contact has been received than the £100 administration fee is payable to LPOD Academy, alongside the remaining course balance to the driving instructor.
Please note: this would increase the overall cost of your course, and the course will be cancelled with immediate effect.
4.0 – Course Contract
The contract that we are creating is between course receiver and a driving instructor. Once all courses have been confirmed with course receiver and driving instructor, the course receiver is bound to these terms and conditions.
The course booker and payer is liable to provide all course booking details of course receiver and all methods of contact of course receiver.
This includes email addresses, mobile phone numbers, and full address(s). LPOD Academy cannot be held responsible for any course bookings if details have not been given or are incorrect.
All pupils must adhere to these terms and conditions.
In the eventuality of booking a course for a family member or friend, if they are unaware of the course due to being a birthday present or alike, then the course responsibility resides with course booker and deposit payer. LPOD Academy should be notified upon booking if this is the case.
We can’t be held responsible for course receiver not being made aware of their course booking.
If the course receiver is uncontactable the contract remains with course booker/deposit payer. Any outstanding monies and course balances will be at the responsibility of the course booker/deposit payer. Please refer to previous payment terms.
Once the course receiver or booker (in the event of a present) has agreed to the course start dates and times with the appointed driving instructor they will become liable for the remaining course balance.
If the course receiver is 17 years old, the course booking contract is between course booker/ deposit payer and the remaining course balance is payable 14 days prior to the start date of the course by the original course booker and deposit payer. Please refer to our previous terms and conditions.
If the pupil is under 18 years of age: the remaining payment must be settled 2 weeks prior to the start of the course. This is due to being under eighteen years of age. If payment is not received 2 weeks before the course start date, the course will be cancelled and the deposit will not be refunded.
If payment is not received or clear at the start of the course, the driving course will not Commence and the full course will be chargeable. Due to instructor wages, car insurance and public liability insurance, car maintenance and fuel.
5.0 – Complaints
If any issues arise once you start your course you must notify us upon the first encounter of any problems.
Communication is very often the barrier between pupil and instructor and early intervention can resolve any upset or complaints.
If the course has been completed and no complaint, upset or notification of problem has been given.
LPOD Academy cannot take any responsibility for any complaints with regards to course delivery or driving instructor disputes. All complaints must be received via email to email@example.com during the course week.
If you have any complaints about your driving instructor you must discuss this with them directly. Very often, disputes can be resolved, and are commonly due to misunderstandings of the situation. If no resolution has been found, then please send us an email to firstname.lastname@example.org.
Due to Data Protection Laws (GDPR) and company policy, all complaints must be in writing. However, we may discuss with the course receiver any concerns they have with regards to the course, prior to and during the course.
If you have a direct complaint about your driving instructor’s conduct, please send us an email to email@example.com as soon as the situation concerned happens.
Please Note: we can’ discuss content with third parties, and about the driving instructor, due to GDPR Laws. Any professional misconduct disputes must be made into writing to the DVSA or the Trading Standards.
Although we do appreciate some occasions situations can arise, we must enforce this company policy. We have a duty of care to the pupil on receiving the course, and moral duty of care to the driving instructors that we work with. So, due to the nature of complaints, we are NOT able to discuss issues with any third party directly about the pupil or the driving instructor.
6.0 – Medical
You the course receiver are bound to the DVSA’s health and eyesight responsibilities. If your health or eyesight changes since your application of the provisional driving licence, you should notify the DVLA immediately.
You must be able to read a number plate from 20 metres away. The course is still chargeable if you are unable to read the required distance at the start of your course.
You are responsible for the use of any medication whilst driving. You must Disclose any meds to your driving instructor and upon request, any Dr’s note to state you are fit to drive.
If the driving instructor is in doubt of your ability under the influence of drugs/alcohol/prescription drugs your course will be cancelled and all training and fees will still be applicable.
In the eventuality of hospitalisation, you must disclose this Asap. If during your course, you are hospitalized it is at the discretion of the driving instructor if you will be offered alternative training days.
Although we appreciate circumstances may arise, this will be dealt with on a per-basis situation. Ultimately, it is at the discretion of the driving instructor whether you will be still charged for your course.
You must disclose at the time of booking any health conditions that may affect your ability to drive safely and responsibly.
These include asthma, heart problems, cardiovascular disease, cancer, diabetes, epilepsy, depression, bi-polar, rheumatoid arthritis, IBS, anxiety, absence seizures, eating disorders, head injury, heart attacks, high and low blood pressure, surgery, sleep disorders, loss of eyesight, partially or in one or both eyes, pregnancy.
If these are not disclosed at the time of booking, LPOD Academy can’t take responsibility for any eventualities that may arise due to these health conditions nor does your allocated driving instructor.
We reserve the right to cancel the course with immediate effect if your driving instructor comes to believe you are not medically fit to drive, whether short-term (day of the lesson) or long term.
All driving instructors must exercise a duty of care when it comes to the safe provision of driving lessons.
Sleep disorders. It is your responsibility to disclose any sleep disorders to your driving instructor. If you are unaware of your sleep disorder – and your driving instructor believes you are not fit to drive.
That day’s training will be cancelled, and it shall be at the discretion of your driving instructor whether you will be able to reschedule or lose your training that day.
Anxiety/Depression/Panic Attacks/Mental Health. If you suffer from anxiety-related illnesses you must inform us at the point of booking.
LPOD Academy does not believe intensive driving courses are suited to anxious pupils. You are accepting responsibility for your course booking under the understanding that we advise against an intensive driving course (1 week or up to 3 weeks).
In the event of anxious panic attacks erratic driving behaviour, your driving instructor reserves the right to cancel the course with full course cost.
If this is not disclosed at the time of booking, any course fees will still be chargeable in the event of course cancellation, pre or during your course.
It is important to share with our driving instructors the history of our pupils we are matching them with. To give you the best service, it is important to disclose this information at the point of booking.
If during your course, you decide to cancel the remaining course hours, due to anxious behaviour (erratic driving) or fear, the full course cost will be chargeable and any remaining course balance or training sessions will be forfeited.
Harassment of our driving instructors. If our driving instructors are abused, bullied, or threatened verbally, or physically, we reserve the right to cancel your course and take the appropriate action to support the driving instructor in the event of proceeding legal or civil action.
All courses are logged, and any disputes with driving instructors will only be dealt with via email at firstname.lastname@example.org.
Broken limbs. If you break an arm or a leg, your course is still chargeable. If you are unfit to drive the driving instructor reserves the right not to continue with your course and it will be deemed complete/cancelled.
Alcohol/drugs misuse. If you are an alcohol-dependent person or have an addiction it is your responsibility to notify us at the point of booking. LPOD Academy reserves the right to cancel the course at any time. If your driving instructor believes that you are under the influence of banned drugs or prescription substances, they reserve the right to cancel the course with immediate effect.
Inaccurate information. If upon booking the course any information is not given correctly then LPOD Academy reserves the right to cancel the course and charge for the remaining course cost if the course has been matched already. Our 4 weeks notice term and conditions is waivered in this eventuality.
Licence view permission. You must arrange to allow your driving instructor to view your driving licence online via an online permission link. This must be done prior to the start course date. If this has not been done, the course will be cancelled with immediate effect and will still be chargeable to the driving instructor.
7.0 – Driving Retest Policy
If your course includes a free retest, you will have proof of a retest on your confirmation booking email received by us. Typically, we will state “(retest eligible)” next to the test type. In only some situations will we not issue a free retest if certain conditions have been broken. Please refer down to view these conditions.
If 7 days have been lapped from the date of your original test appointment and no prior contact has been made to us either through email or phone call, the driving retest offer will be invalidated.
Free retests are also subject to promotional and seasonal offerings. We reserve the right to not offer free retests at any time. To confirm we have this offer present, please get in touch with us either through email (email@example.com) or call a member of staff 0800 112 3515.
LPOD Academy will rebook a theory test appointment if the respective client fails their theory on the first attempt after providing photographic evidence of their theory test certificate fail.
Only in a few circumstances will LPOD Academy not issue a retest if certain conditions are broken:
- The client does not arrive at either the first theory test appointment or practical test appointment for any reason
- The client arrives late at their first theory appointment or practical test appointment and a member of staff refuses entry or cancels the test
- The client notifies LPOD Academy that the current theory or practical test appointment is not suitable and needs changing but it’s within the DVSA’s no refund cancellation policy
- Your allocated instructor deems you are not ready/not to test standard
LPOD Academy is not responsible for organising or arranging any other training outside of your original course booking.
We are also not liable for instructor availability. Due to instructors diaries being unpredictable, we advise you to arrange training with your allocated instructor or another instructor prior to your retest training.
LPOD Academy will be the agent that books the candidate’s retest on their behalf in a suitable time frame. You are responsible for ensuring that the booked test date is suitable for you to attend and make necessary changes if the date cannot be attended.
If you need the test date changing, please inform a member of staff on 0800 112 3515 or email us at firstname.lastname@example.org.
If either party decides to end their working relationship with either the allocated instructor or pupil, it is not LPOD Academy’s responsibility to allocate a new driving instructor to the original course pupil.
If the pupil in question refuses any additional training under the discretion and advise of the driving instructor, the driving instructor in question is not obliged to continue to provide their services under the retest offer.
It is the pupil’s responsibility to seek alternative arrangements to accommodate their retest appointment.
No monetary refunds on the retest fee will be issued at any time. Driving retests are valid for 3 months from the first failed test appointment.
Once the retest has been booked, LPOD Academy’s involvement with managing the test is to look for cancellations that are preferred by the candidate and availability of your allocated driving instructor.
If a candidate fails their retest appointment, LPOD Academy services cease and any future practical or theory test appointments will need to be arranged with the candidate directly.
At the point of failing your theory / practical retest appointment, we will offer to rebook your next test, but the test fee (£62 practical / £23 theory) + £30 will be charged at the point of booking. No tests will be booked unless the booking fee has been paid first.
8.0 – Driving Test Cancellations
LPOD Academy does not take any responsibility for the DVSA cancelling driving tests, nor the driving instructor’s car condition. If the test was refused due to the car’s condition, the driving instructor will be liable to cover the cost of the new driving test fee.
On some occasions driving tests will be cancelled due to the following circumstances:
- Bad weather conditions
- Examiner sickness
- Examiner strikes
- Mechanical breakdown
- Instructor sickness – LPOD Academy will NOT accept liability for instructor sickness nor any other reason for test cancellation.
When a test is booked the student is hiring the car for the driving test exam. In the event of an accident and the driving instructor’s car is not able to be used for the driving test, this liability lies with the learner driver.
However, if 48 hours or less has been given, liability is with the driving instructor to cover new driving test costs.
If the DVSA cancels the driving test, any hours owing to the driving instructor will be chargeable. In this event, it is the learner’s responsibility to claim expenses back from the DVSA.
9.0 – Course Booking Confirmation
A successful course booking is when LPOD Academy matches a pupil with a driving instructor and a course booking confirmation has been sent.
Your provisional start date when booking online is only a guesstimate (ideal start date.) Please wait for the course booking confirmation email for the details of your course.
Both parties agree on a start date for the course. Start dates listed on our website are only provisional and are only confirmed when we have allocated your course to a driving instructor.
We also stress that start dates may also change unexpectedly due to a multitude of reasons. If there is a need to change the course start date we will confirm with you and your driving instructor if both parties are happy to change the course starting date.
If booking a course on the website, please be advised the original quote is the price of the course. Deposit amounts and pending amounts vary please await the confirmation email that LPOD Academy will send to you after your course booking details have been confirmed.
Sometimes when booking courses online, details can be made in error. NB: this is not a confirmation booking email, this is ONLY a receipt of what has been registered.
Dates and times of the course are to be arranged with the driving instructor as per their diary. Sometimes, course training days may start at different times due to other pupil’s driving tests from previous weeks.
Your driving instructor will liaise with you at all times and dates when discussing your course on the phone.
If any driving training days are cancelled by the driving instructor due to mechanical breakdown or other unavoidable situations, a replacement training day shall be offered or a refund of hours owing.
LPOD Academy does NOT accept responsibility for refunds of hours owing or due to the driving instructor cancelling a day’s training.
10.0 – Theory Test Appointments & Course Information
If you book your driving course on the same week as your theory test your driving course hours will be used up. Unless agreed mutually with your driving instructor. On some occasions, pupils may fail their theory test and another appointment will be needed.
Appointment times can vary from any theory test centre. We can not book a driving test until the learner driver has passed their theory test.
You will need to discuss this situation with your driving instructor and agree on an outcome. Sometimes, the driving instructor will hold back some hours when you have completed your driving course.
In this eventuality, you may be required to have additional training hours due to the time-lapse.
LPOD Academy cannot guarantee a driving test date the same week you pass your theory test. This is dependent on your driving instructor’s availability and current driving test commitments. However, a driving test will be booked at the nearest driving test centre for a suitable date.
Not all courses are straightforward, due to many situations and factors. Your course is intensive, and when we say “intensive” – you learn to drive within 1 week – 4 weeks, whereby a ‘normal’ pupil will learn to drive over a years duration or more.
If all theory test attempts have been used. You will have to either book your own theory test, or you can request LPOD Academy to rebook you another one on your behalf. There is a £30 administration charge on top of the test fee.
11.0 – Driving Test Bookings & Confirmation
We at no stage guarantee a driving test appointment for the end of your training week. No company can guarantee this. We advise our instructors to reserve the last few remaining hours your course around or on the day of your practical test appointment.
As part of your course booking, members of staff look for practical test appointments bi-hourly during our hours of operation.
Although we try our best in looking for a suitable test, we may miss opportunities during our bi-hourly checks. We advise you to also check for earlier test appointments as well.
Test waiting times can increase during some parts of the year, such as the summer holidays, Easter breaks and other national days and events. Other factors that may increase test waiting times are examiner shortages and types of nearby test centres.
12.0 – Driving Instructors
We work only with local and reputable driving instructors. We do not want to work with unreliable, rude ADI’s. As this is not a healthy approach to our business ethics. If you find your allocated instructor is rude or unprofessional, please refer to our complaints section above.
All driving instructors we work with supply a clean, well-maintained car, and all tuition cars are insured for learner drivers.
Pupils can request confirmation of car insurance from their appointed driving instructor at any time. All instructors abide by the DVSA’s code of conduct and are regulated by the DVSA. We work with green badge instructors (fully qualified driving instructors).
We require all of our learners/students to be respectful to their allocated driving instructors and to maintain a healthy relationship whilst on the course. Communication is vital to the success of all courses, and sometimes factors can affect the progress of the course.
LPOD Academy is a booking agency on behalf of learner drivers and driving instructors. We work with established driving schools and their car livery may contain their local advertising banners.
We outsource work to local instructors to sub their weekly hours. However – we unite as a profession and work to give the best service to learner drivers.
We can not always guarantee your preferred choice of instructor, and no refunds will be given in the event of you not want to continue, or not get on with your driving instructor. Any course refunds must be given or mutually agreed with the driving instructor.
We will not tolerate any abuse to instructors during or outside of the course. Discrimination against driving instructors is strictly prohibited. We do not condone the use of racial, gender, physical, disability, ethnic background or religious abuse to any of our driving instructors.
And same for the instructor, if you find your instructor is discriminating you, please refer to our complaint section and arrange to make a complaint asap.
13.0 – Delivery of course hours
The course booker and receiver understand that our intensive driving courses are flexible and not standard hours- ie, 5 hours a day.
Our driving instructors will accommodate training hours to deliver the course to the course receiver in a timely manner, as per their diary and commitments such as pre-arranged driving tests. Course hours can commence on any given day between the hours of 8 am and 8 pm Monday to Sunday.
Upon booking an intensive driving course, the course booker and the course receiver will be contacted by their nominated driving instructor prior to arranging their course hours.
These hours booked in, are only provisional – a confirmed plan of training will be made aware to the course receiver 7 days or less prior to the start course date.
It is important to understand, that our driving instructor’s diaries can change week to week. Retests, mechanical problems and weather conditions can affect course hours and the driving instructor’s diary.
Please note: all driving tests booked into the driving instructor’s diary have priority over any intensive course hours originally booked in.
We aim to keep to the original plan, but sometimes situations do arise that means a new schedule of training will need to be made.
Availability – it is of the understanding that all courses booked, the course receiver will be available to accommodate the course hours and the driving instructor’s diary.
If the course receiver is not available for training – once an agreed schedule of training has been made, and 28 days notice or less has not been given, the course will be cancelled with immediate effect and any owing balance will be payable to the course driving instructor.
When booking courses of 15+ hours, we are of the understanding that once the hours have been agreed – the course receiver will be available for the hours agreed.
Please be aware these may be subject to change, and where possible the driving instructor will accommodate your schedule if the new hours are outside of the original confirmed hours.
Please note: Any holidays should only be booked once the driving instructor has confirmed the start date – and a provisional plan of training has been made. If you have any time restraints that would hamper your availability you should make LPOD Academy aware at the time of booking.
You can email us at email@example.com to inform us of a desired plan of training as per your schedule.
Otherwise, it is of the understanding that you are available for the agreed start date once confirmed by LPOD Academy or your driving instructor. Ie, if you can’t book time off work and can only do training hours in the evenings or weekends – please inform us by email.
Booking holiday – please only book time off work when your course has been agreed on a mutual start date with your driving instructor. Courses of 25+ hours may be spread over 2 weeks, please liaise with your driving instructor if you need to available for the second week.
In some situations, it is possible to spread the remaining hours over the evenings or at weekends. Again, this is dependent upon your nominated driving instructor’s diary and commitments.
When booking a course with LPOD Academy we reserve the right to allow 14 days prior to arrange your course with your driving instructor and a further 7 days for the driving instructor to make contact and arrange with course receiver a provisional plan of training.
If the minimum 5 weeks notice has been given upon booking – this gives us 3 weeks to confirm your plan of training. Please understand that it is your responsibility to arrange time off work – and the time restraints needed by LPOD Academy to plan with your driving instructor the course booking hours.
If you have childcare commitments – please inform us of the preferred hours for training. Please note, it is not always possible to accommodate specific hours due to driving instructors prior commitments. We will endeavour to match your desired requirements where possible to secure the best outcome.
However – this typically will be of a semi-intensive nature and not indeed a ‘one-week’ driving course nature. Dependant on the number of hours that have been booked will determine the outcome of the delivery of hours.
14.0 – Course Expectation
Our courses are tailored uniquely to each person’s needs and situations. There are a multitude of reasons that a certain expectation of an intensive driving course should work – however, there are many factors that impede this.
You can expect an ‘ideal intensive driving course’ if the following guidance has been followed:
- The course receiver is in receipt of a valid theory certificate with more than 3 months notice before it runs out prior to booking the intensive driving course.
- The course receiver books their intensive driving course with a minimum of 8 weeks notice, during the summer months, 12 weeks notice to ensure instructor availability around holiday commitments and term times and test waiting times.
- The course receiver does not have any medical conditions, licence problems, or life demands that would impact their learning to drive intensively.
- The course candidate is available to receive training as per the driving instructor’s diary over a 2-week window.
- The practical test date is arranged for no more than 7 days of the last day of training. This enables enough time to increase training hours if need be in case of the eventuality of needing more hours.
- The course receiver lives in a populous area where we are more likely going to have an instructor that covers that area.
If you reside more than 5 miles outside of a town or city we reserve the right to not offer door-to-door collection as part of the course booking. A course booking will be made with an instructor that covers a populous area of more than 40,000 population to ensure a course booking is fulfilled.
In this eventuality – the course receiver is responsible for travel costs incurred outside of course booking total. However, where possible we will endeavour to match you with door-to-door service.
As intensive driving courses are of a niche service – we do need to make this a compulsory part of our terms and conditions.
We waiver the no refund policy to 24 hours after course booking has been made. This enables the client time to ensure they understand and agree to these terms and conditions.
If we are unable to match you with door-to-door service, we will match you with one of our nearest instructors (town or city) to conduct your course.
NB – if you are not in agreement to this term, please cancel your course booking within 24 hours of booking the course online or by phone. If, 24 hours has elapsed, and no cancellation has been received via email at firstname.lastname@example.org no refund on the deposit will be given.