Terms & Conditions
LPOD Academy is a booking agency whereby we match pupils with driving instructors for intensive driving courses. We act in the interest of the driving instructor and the pupil (learner driver). The booking deposit is payable on booking a course, once a booking has been matched and agreed by both parties (pupil and driving instructor), the booking is complete and the deposit is NON-refundable to the pupil. LPOD Academy will assign all courses within 14 days. If courses cannot be assigned then a full refund will be given. From point of booking – you the pupil have 14 days to request a refund in the event you change your mind. This must be sent in writing by email to email@example.com. If driving tests have been booked, associated costs will be deducted from the booking deposit and any partial refunds will be paid via PayPal or Worldpay. The deposit covers our administration duties, online content, test bookings, cancellation bookings, and instructor assignments and recruitment.
Two weeks notice is also required to cancel a course otherwise full course cost will be chargeable. All of our driving instructors are self-employed, and dedicate their working week to intensive driving courses. If courses are cancelled with less than two weeks notice – the remaining course cost will be liable to the driving instructor in question. LPOD Academy prides itself on working with good local driving instructors so, in their best interest, we will support them in any payment disputes.
In the event of payment disputes, and cheques not clearing, or our terms and conditions not met, we will support the self-employed instructor to claim loss of earnings through third-party debt collection agencies. We are very strict on payment of course bookings – due to the nature of our industry. Intensive driving course instructors rely on their courses to be fulfilled. Often, things won’t go to plan due to external factors. Other course dates will be offered as a replacement in the event of car breakdowns, instructor sickness. LPOD Academy will NOT be held responsible for agreements made between instructor and pupil. All students who are 17 will need to pay the full course amount 2 weeks prior to their course, otherwise, the course shall be cancelled. This term and condition has been put into place to protect driving instructors as minors can’t be liable for contractual agreements.
Remaining course payment MUST be paid to the driving instructor before the course starts or at the start of day one. Acceptable forms of payment include Cheque, cash and bank transfer. IF cheques are to be used for payment, funds MUST be cleared prior to the start of the course. If PayPal is required for the remaining course balance, then a surcharge of 4% will be added to the final invoice amount, this is to cover PayPal charges.
If the pupil is under 18 years of age: the remaining payment MUST be settled 2 weeks prior to the start of the course. This is due to being under eighteen years of age. If payment is NOT received 2 weeks before the course start date, the course will be cancelled and the deposit will NOT Be refunded.
If payment is NOT received or clear at the start of the course, the driving course will NOT Commence, and full course will be chargeable. Due to instructor wages, car insurance and public liability insurance, car maintenance and fuel – this is a very strict policy of LPOD Academy.