Terms and Conditions

By reading these terms and conditions you the course “booker” or course “receiver” abide by these terms and conditions. You understand by booking a driving course with LPOD Academy you acknowledge and abide by all the terms and conditions set out. Please use our table of contents below for easy viewing.

By booking an intensive driving course with LPOD Academy you understand you are entering into 2 contracts. One with LPOD Academy to arrange an intensive driving course with a nominated driving instructor, for yourself or for a nominated candidate to undertake the driving course if the party who purchased the course isn’t the one who is benefiting. And the 2nd contractual agreement is between you (or the person, benefiting and conducting the course) and your nominated instructor to deliver the quoted amount of hours your course was originally booked for.

⚠️ CRITICAL: TWO BINDING CONTRACTS

By booking a course, you enter into TWO separate, legally binding contracts:

• Contract 1: With LPOD Academy to arrange your intensive driving course
• Contract 2: Directly with your driving instructor to deliver the agreed hours

Both contracts are equally binding and enforceable against you.

Due to data protection and GDPR. LPOD Academy can only discuss matters directly with the course candidate directly, unless it has been stated that the course booker has agreed to communicate on behalf of the course booker. If issues arise with driving instructors LPOD Academy can only communicate with the course recipient / the course receiver. Not the person who booked the course on behalf of the recipient, unless stated otherwise.

QUICK REFERENCE: WHO IS RESPONSIBLE FOR WHAT

Table Of Contents:

• 1. Expectations & General Information On Booking An Intensive Course
• 2. Course Cancellation Policy
• 3. Payment – What You’ll Pay & When
• 4. How to Contact Us
• 5. Course Duration & Validity
• 6. Health, Medical Conditions & Fitness to Drive
• 7. Theory Test Arrangements
• 8. Practical Driving Test
• 9. Retests & Additional Tests
• 10. Your Obligations as a Learner
• 11. Driving Instructor Information
• 12. Course Hours & Daily Records
• 13. Complaints & Disputes
• 14. Zero Tolerance for Abuse
• 15. Extraordinary Circumstances & Force Majeure
• 16. General Terms

1. EXPECTATIONS & GENERAL INFORMATION ON BOOKING AN INTENSIVE COURSE

1.1 What is an Intensive Driving Course?

An ‘intensive driving course’ is a condensed, accelerated learning program designed to be completed in a shorter timeframe than traditional weekly lessons. Courses typically span 1-8 weeks depending on your:

• Availability
• Learning pace
• Instructor assessment
• Test availability
• External factors

The exact duration is not fixed and will be tailored to your needs. You acknowledge this flexibility when booking.

1.2 What LPOD Academy Provides

LPOD Academy is a booking agency. We:

• Match you with a DVSA-regulated driving instructor
• Arrange course start dates
• Book and advise on theory and practical tests
• Act as intermediary if disputes arise
• Handle administrative tasks

We are NOT responsible for the day-to-day delivery of training—that is directly between you and your instructor.

1.3 Booking is Final After Deposit

Upon payment of the booking deposit and confirmation of the match between you and the driving instructor, the booking is deemed final. At this point, the deposit becomes non-refundable. Any changes to instructor, location, or transmission type require a new booking and deposit.

1.4 Instructor Allocation Timeline

We aim to allocate an instructor within 14 days of your booking. If we cannot allocate an instructor within this timeframe, we will:

• Notify you of the delay
• Offer you alternative dates
• Or provide a full refund if you request one

1.5 Provisional vs. Confirmed Start Dates

The start date you select is provisional only—it is NOT guaranteed. Your course is only confirmed once:

• An instructor is allocated to you
• You mutually agree on a start date with the instructor
• We send you written confirmation

Important: Do not arrange time off work or book accommodation until you have a confirmed start date from your instructor.

1.6 Deposit is Non-Refundable

Once you pay the booking deposit, it is FINAL and non-refundable. This applies even if:

• You change your mind
• Your personal circumstances change
• You disagree with the proposed start date

The only exception is if we cannot allocate an instructor after exhausting all options.

1.7 All Changes Must Be in Writing

ALL CHANGES MUST BE MADE IN WRITING VIA EMAIL.

We do not accept booking changes via phone, text, social media, or in-person. Email customercare@lpodacademy.co.uk with your booking reference, what you want to change, and why. We will respond within 24 hours during business days.

1.8 Course Validity Periods

Upon payment of the deposit, your course will be active for:

• Bronze Courses (10 & 15 hours): 4 months from date deposit is paid
• Silver Courses (20, 25 & 30 hours): 5 months from date deposit is paid
• Gold Courses (35, 40 & 45 hours): 6 months from date deposit is paid
• Platinum (50 hours): 6 months from date deposit is paid

Any training hours that remain unused after this period are not eligible for a refund. Test booking services will also conclude once the course is marked as complete.

1.9 Force Majeure & External Circumstances

LPOD Academy shall not be held responsible for unforeseen changes or external circumstances that may arise before, during, or after a booking has been confirmed. In the event of force majeure: such as natural disasters, wars, acts of terrorism, epidemics, pandemics, governmental actions, or any other situations beyond our reasonable control, neither LPOD Academy nor the instructors shall be liable for delays, changes, or cancellations resulting from such events.

2. COURSE CANCELLATION POLICY

2.1 Cancellation Within 14 Days (No Instructor Allocated)

You may request a refund of your deposit within 14 days of booking, but ONLY if no instructor has been allocated yet. After 14 days, the deposit is non-refundable. To request this refund, email customercare@lpodacademy.co.uk immediately.

2.2 Cancellation After Instructor Allocation

Once an instructor is allocated and lesson dates are confirmed, your deposit is non-refundable. If you cancel:

• More than 4 weeks before course start: Deposit is lost
• Within 4 weeks of course start: Full course fee is due

You must notify your instructor directly of any cancellation.

2.3 Cancellation Due to Extreme Circumstances

A refund of your deposit MAY be considered only if one of the following apply:

• Severe Illness: Valid medical certificate from a GP or hospital
• Bereavement: Official documentation (death certificate, coroner’s report)

Submit documents via email to customercare@lpodacademy.co.uk. Refunds are at our discretion and:

• A £350 administration charge will be deducted
• We cannot recover funds already paid to your instructor
• Processing may take several weeks

2.4 Personal Circumstances (NOT Grounds for Refund)

Changes in personal circumstances are NOT valid reasons for cancellation or refund. This includes:

• Holidays or travel plans
• Work commitments
• Family issues
• Minor illness

The course fee remains payable. Speak to your instructor about rescheduling instead.

2.5 Changing Your Start Date

A request to change your start date is treated as a cancellation. Rescheduling is at your instructor’s discretion. If they cannot accommodate a new date, standard cancellation terms apply, and you’ll need to book a new course with a new deposit.

2.6 LPOD Academy Cancels Your Course

We reserve the right to cancel if you:

• Breach these terms and conditions
• Engage in abusive behavior
• Provide false or incomplete information
• Don’t communicate for an extended period

In these cases, all fees are non-refundable and any outstanding balance remains due.

2.7 Refund Administration Charges

Any refund (whether partial or full) incurs a £350 administration charge. If tests have been booked, additional charges apply:

• Theory test fee retained: £59.99 (non-refundable if test is cancelled)
• Practical test fee: Non-refundable if cancelled after 10 working days

3. PAYMENT – WHAT YOU’LL PAY & WHEN

3.1 Payment Breakdown

Your course consists of two payments:

• Booking Deposit: Due immediately when booking | Non-refundable | Reserves your course
• Course Balance: Due 7 days before course start | Covers training delivery | Goes directly to instructor

3.2 Payment Methods

We accept payment via:

• Credit and debit cards (Visa, Mastercard, American Express)
• Bank transfer
• Apple Pay & Google Pay
• PayPal

Payments can be made:

• Online via our website
• By phone during business hours
• By bank transfer (details provided with invoice)

3.3 First 10 Hours Must Be Paid Upfront

The first 10 hours of any course must be paid before your course starts. After these 10 hours are complete, you may prepay additional hours at your instructor’s discretion.

3.4 Course Balance Payment Deadline

All remaining course fees must be received at least 7 days before your course start date.

If payment is not received by this deadline:

• Your instructor may cancel the course
• You remain liable for the full course fee
• A £350 administration charge will be added

Your instructor may agree in writing to waive this deadline. If so, you must contact them directly.

3.5 Courses for Under-18s

If the learner is under 18, the course booker (parent/guardian) must pay the full remaining balance 28 days before the course starts. If not paid by this date, the course will be cancelled and the deposit will not be refunded.

3.6 Late Payment Consequences

If the course balance is not received by the deadline:

• A £350 administration charge will be added to your final bill
• Your course will not start until payment is cleared
• Any lessons scheduled before payment arrives will be counted as delivered—no refunds or makeup lessons

3.7 Cash Payments to Instructors

Any cash payments made directly to your instructor are a private transaction between you and the instructor. LPOD Academy is not responsible for these payments. Always request and keep a receipt. If you don’t receive a receipt within 48 hours of your lesson, notify us immediately.

4. HOW TO CONTACT US

Contact Information

Phone: 0330 223 2127 (Mon-Fri 9am-6pm, Sat 9am-2pm)
Email (General): customercare@lpodacademy.co.uk
Email (Complaints): customercare@lpodacademy.co.uk

Response Times

We aim to respond to all emails within 24 hours during business hours (Mon-Fri 9am-6pm, Sat 9am-2pm). Emergency issues should be discussed with your instructor directly.

5. COURSE DURATION & VALIDITY

5.1 How Long Your Course Validity Lasts

Your course is valid for a specific period starting from the date you paid your deposit:

• Bronze Courses (10 & 15 hours): 4 months
• Silver Courses (20, 25, 30 hours): 5 months
• Gold Courses (35, 40, 45 hours): 6 months
• Platinum (50 hours): 6 months

5.2 What Must Be Done Within Your Validity Period

By the end of your validity period, you must have:

• Completed all training hours
• Passed your theory test
• Attempted your practical test

5.3 After Your Validity Period Expires

Once your validity period ends, your course is complete. This means:

• All unused hours are forfeited (non-refundable)
• Any unused test bookings are cancelled
• We will no longer provide test booking or advisory services
• No refunds will be offered

5.4 Course Continuation Fee

If your course expires before you complete all hours or pass your test, you can extend your validity period by paying a one-time continuation fee of £350. This must be requested BEFORE your validity period expires. The extension will be for the same duration as your original course validity.

6. HEALTH, MEDICAL CONDITIONS & FITNESS TO DRIVE

6.1 Mandatory Health Disclosure

YOU MUST disclose any medical or health conditions at the time of booking. Failure to disclose means we cannot be held responsible for any issues that arise.

Conditions that must be disclosed include (but are not limited to):

• Heart problems, cardiovascular disease, high/low blood pressure
• Diabetes, epilepsy, seizures, absence seizures
• Depression, bipolar disorder, anxiety, panic attacks
• Sleep disorders or narcolepsy
• Vision loss (partial or complete in one or both eyes)
• Recent surgery, broken bones, or immobility
• Pregnancy
• Asthma, IBS, rheumatoid arthritis
• Alcohol or drug dependence
• Any other condition affecting your ability to drive safely

6.2 Medication Responsibility

You are responsible for declaring any medication you take. Some medications may impair your driving ability. If your instructor doubts your fitness to drive due to medication, the course will be cancelled and all fees remain due.

6.3 IMPORTANT: Anxiety, Depression & Learning Difficulties

PLEASE READ THIS CAREFULLY

Intensive driving courses are demanding and fast-paced. They are NOT suitable for everyone.

By nature, intensive courses require:

• Sustained concentration (up to 6 hours per day)
• Quick learning and decision-making
• Ability to accept critical feedback
• Handling pressure and time constraints

If you have any of the following conditions, SERIOUSLY consider whether an intensive course is right for you:

• Anxiety, panic attacks, or agoraphobia
• Depression or other mental health conditions
• Dyslexia, dyspraxia, dyscalculia
• Autism or Asperger’s syndrome
• ADHD or attention difficulties
• Other processing or learning difficulties

Important Note About Instructors:

Our instructors are qualified driving instructors, NOT mental health professionals or learning specialists. They are not trained to teach students with special educational needs or medical conditions. If your condition requires specialist support, an intensive course is not appropriate for you.

What Happens If You Experience Difficulties During the Course:

If you experience panic attacks, severe anxiety, erratic driving, or other difficulties during the course:

• Your instructor may terminate the course
• You will still be liable for the full course fee
• No refund will be offered
• All remaining hours will be forfeited

By booking an intensive course, you confirm that you have honestly assessed whether it suits your needs and that you accept full financial responsibility if the course proves unsuitable.

6.4 Eyesight Requirements

You must be able to read a number plate from the required distance:

• New-style number plate: 20 metres
• Old-style number plate: 20.5 metres

If you cannot meet this standard at the start of your course, the course is still chargeable and will be cancelled.

6.5 Instructor’s Right to Cancel

Your instructor may immediately cancel the course if they believe you are not medically or physically fit to drive. This may be temporary (for the day) or long-term. All fees remain due. Your instructor has a duty of care to you and other road users.

6.6 Pregnancy

If you are pregnant, you must disclose this at booking. If you choose to proceed with an intensive course and find it too tiring or experience pregnancy-related issues:

• Remaining hours may be forfeited (at instructor’s discretion)
• No refund will be offered
• The course fee remains due

6.7 Broken Bones or Severe Injury

If you suffer a broken limb or similar injury, notify us immediately. If you are physically unable to drive, your instructor will discontinue the course. If you need to cancel due to serious injury:

• A medical certificate from a doctor is required
• A refund of the deposit may be considered
• Admin charge of £350 will apply

6.8 Sleep Disorders

If you have a sleep disorder, you must disclose this. If your instructor believes you are unsafe to drive on the day of the lesson due to tiredness, the lesson will be cancelled. Whether this counts as a forfeited hour is at the instructor’s discretion.

6.9 Alcohol & Drug Dependence

If you are dependent on alcohol or drugs, you must disclose this at booking. LPOD Academy reserves the right to cancel your course at any time. If your instructor believes you are under the influence of alcohol, drugs, or controlled substances, the course will be terminated with immediate effect and all fees remain due.

7. THEORY TEST ARRANGEMENTS

7.1 If Your Course Includes Theory Test

If you’ve paid for a theory test as part of your course, LPOD Academy will book it for you at your local test centre. We aim to book your test approximately 3 weeks after your booking date. We cannot guarantee a specific date—it depends on availability.

7.2 If You Book Your Own Theory Test

If you have arranged and paid for your own theory test independently, you do not qualify for a free retest. The theory test must be passed before your course validity period ends.

7.3 Failing Your Theory Test

Failing your theory test does not entitle you to a refund. You must rebook and pass before your course validity expires. If you have a free retest included, you can use it. Otherwise, retest costs apply.

7.4 Tell Us When You Pass

As soon as you pass your theory test, email us immediately with your pass certificate number and date. This allows us to progress with your practical test booking.

8. PRACTICAL DRIVING TEST

8.1 When Your Practical Test Will Be Booked

You can book your practical test after passing your theory test. Once you do, we will book it at your nearest test centre for the earliest available date.

We cannot guarantee a specific test date. Availability depends on DVSA capacity and your instructor’s schedule.

8.2 Expected Test Wait Times

Standard test bookings typically take 8-20 weeks to source. Fast-track options (where available) may reduce this to 1-6 weeks. These are estimates only and depend on DVSA availability.

8.3 Your Instructor Has Final Say on Test

Your instructor reserves the right to refuse to take you to the test if they believe you are not ready or meeting the required standard.

No instructor is obliged to present you for a test if they judge you unprepared. In this case:

• You will not be able to use the instructor’s car for the test
• The test fee is forfeited
• You remain liable for any remaining course balance

8.4 If Your Test is Cancelled by the DVSA

If the DVSA cancels your test (due to weather, examiner illness, strikes, or vehicle issues), they will reschedule it. You will be notified of the new date. You may accept or decline it.

If the cancellation was due to the instructor’s vehicle breaking down within 48 hours of the test, the instructor will cover the rebooking cost.

8.5 If You Change Your Test Date

If you change your test appointment without consulting your instructor or LPOD Academy, you waive your right to our support.

In this case:

• Your course will be marked as complete
• You remain liable for the full remaining balance
• We will no longer provide test booking or advisory services

8.6 Your Provisional Licence

You must have a valid provisional driving licence before your course starts. If you don’t receive it in time, we may need to cancel your course.

9. RETESTS & ADDITIONAL TESTS

9.1 Free Retest (If Your Course Includes One)

Some packages include a free retest. Your booking confirmation will state whether you’re eligible. This covers one free test fee (theory or practical, depending on your package).

9.2 When Free Retests Are NOT Offered

You will not receive a free retest if you:

• Fail to attend your test appointment
• Arrive late and are denied entry
• Request a date change within the DVSA’s non-refundable cancellation period
• Your instructor believes you haven’t reached the required standard

9.3 Retest Fees

If you don’t qualify for a free retest or need additional tests, fees are:

• Theory test retest: £59.99
• Practical test (standard): £119.99
• Practical test (with cancellation service): £249.99
• Extended test (standard): £189.99
• Extended test (with cancellation service): £349.99

9.4 Requesting a Retest

Request your retest in writing within 7 days of failing. Email customercare@lpodacademy.co.uk with your failed test certificate. We’ll rebook for the earliest available date.

10. YOUR OBLIGATIONS AS A LEARNER

10.1 Provide Accurate Information

All booking details must be accurate and complete. Providing false or incomplete information may result in immediate course cancellation, and the full fee will be charged.

10.2 Prove Your Identity

On your first lesson, you must present a signed provisional driving licence. Your instructor must be able to view it in person or via an online permission link. A photo or image is not acceptable. Without this, the course will be cancelled with immediate effect and will still be chargeable.

10.3 Arrive On Time

You must arrive at the agreed pick-up location 10-15 minutes before your lesson starts. Your instructor will wait a maximum of 15 minutes at the meeting point.

If you don’t arrive within 15 minutes:

• The lesson is forfeit (no refund, no makeup lesson)
• The full lesson fee is charged
• This counts as a delivered lesson

If this happens more than once, your instructor reserves the right to terminate the course.

10.4 Confirm Your Lesson Schedule

Once your instructor proposes lesson dates, you must confirm them promptly. Once you accept the schedule and attend lessons, you cannot later claim dissatisfaction with the timing.

10.5 Attend Tests Punctually

Attend both theory and practical tests on time. You must bring both parts of your valid provisional licence to the test centre. If you fail to attend, you lose the test fee with no refund.

10.6 Never Drive Under the Influence

At no point during the course should you be under the influence of alcohol, drugs, or impairing medication.

If your instructor suspects or detects impairment:

• The lesson will be terminated immediately
• The full lesson fee is charged
• All course fees are forfeited
• The course may be terminated

10.7 Treat Your Instructor with Respect

You must maintain professional conduct at all times. Any abusive behaviour, threats, or disrespect will result in immediate course termination and forfeiture of all fees.

11. DRIVING INSTRUCTOR INFORMATION

11.1 Who Your Instructor Is

All our instructors are self-employed professionals governed by DVSA standards. They are either ADI (Approved Driving Instructor) or PDI (Provisional Driving Instructor). We vet them for reliability and professionalism.

11.2 We Cannot Guarantee Instructor Preference

We do not guarantee specific instructor preferences (gender, personality, car type, etc.). No refund will be issued due to compatibility. Compatibility issues must be mutually agreed if you wish to change instructors.

11.3 Instructor Vehicle

Your instructor’s vehicle is fully insured for learner drivers and well-maintained. You can request proof of insurance at any time.

11.4 Late Arrivals & Communication Delays

Occasionally, instructors may arrive late due to traffic, previous lessons running over, or unforeseen issues. They will make every effort to reschedule missed time. Instructors may not respond immediately to messages—they’re often teaching. We ask for your patience.

12. COURSE HOURS & DAILY RECORDS

12.1 Record of Course Hours Form

Both you and your instructor must complete and sign a “Record of Course Hours” form at the end of each day.

This form documents:

• Hours completed that day
• Topics covered
• Any breaks taken
• Both parties’ agreement

Keep your copy for your records. Any disputes about hours must reference this form.

12.2 Disputes About Hours

If there is a dispute about hours completed, this must be resolved directly between you and your instructor using the signed Record of Course Hours form. LPOD Academy cannot intervene in disputes about hours without this documentation.

13. COMPLAINTS & DISPUTES

13.1 How to Complain

Report any issues within 48 hours of the incident.

Try to resolve the issue directly with your instructor first. If that doesn’t work, email complaints@lpodacademy.co.uk with:

• Your booking reference
• Full details of the issue
• When it occurred
• What resolution you’re seeking

All complaints must be submitted in writing. We will respond within 48 hours.

13.2 Our Complaints Process

We will:

• Log your complaint
• Contact both you and your instructor
• Gather full information from both sides
• Act as a neutral intermediary
• Work toward a fair resolution

13.3 Complaints About Instructor Conduct

If you believe your instructor has acted unprofessionally, discriminated against you, or engaged in misconduct, you can report them to the DVSA, the regulatory body for driving instructors.

13.4 Complaints After Course Completion

Once your course is complete, we cannot address complaints about course delivery unless you reported them during the course in writing.

13.5 Instructor Reallocation

LPOD Academy may, at its sole discretion, reallocate a learner to a different driving instructor where concerns arise regarding compatibility, communication, conduct, safety, learner progress, availability, or other reasonable concerns raised by either party.

Learners may request a maximum of three instructor reallocations during the validity period of their course. Any further requests may be declined, subject to an additional administration fee, or treated as a new booking requiring a further deposit.

LPOD Academy reserves the right to determine whether a reallocation request is reasonable and proportionate in the circumstances.

Whilst LPOD Academy will use reasonable efforts to accommodate learner preferences, we do not guarantee that a replacement instructor will be available within a requested timeframe, location, or transmission type.

14. ZERO TOLERANCE FOR ABUSE

LPOD Academy operates a ZERO TOLERANCE policy for abuse.

We will not tolerate:

• Verbal abuse, swearing, or threatening language
• Physical aggression or intimidating behavior
• Sexual harassment or unwanted advances
• Discrimination based on race, gender, sexuality, disability, age, or religion
• Bullying via email, phone, social media, or in person

This applies to all interactions with LPOD staff, instructors, and other users.

Consequences of Abuse:

• First Incident: Immediate course termination | Deposit forfeited | Full remaining balance charged
• Severe Incident: Immediate termination | Legal action to recover fees | Matter reported to police

This policy applies to you, your family, friends, and anyone associated with your booking.

15. EXTRAORDINARY CIRCUMSTANCES & FORCE MAJEURE

15.1 What is Force Majeure

Force majeure refers to extraordinary, unforeseen events beyond the control of either LPOD Academy or your instructor.

15.2 Events Beyond Our Control

These include (but are not limited to):

• Natural disasters (floods, earthquakes, extreme weather)
• Pandemics, epidemics, quarantine restrictions
• Government actions (lockdowns, travel bans)
• Strikes, industrial action
• Utilities shortages
• War, terrorism, civil unrest
• Vehicle breakdown or accidents
• DVSA test centre closures
• Examiner illness or strikes

15.3 What Happens in These Events

Neither LPOD Academy nor your instructor is liable for delays or cancellations caused by force majeure. In such events:

• We will reschedule your course to a suitable alternative date
• A credit note will be issued valid for 12 months
• No refund will be offered

15.4 What You Cannot Claim

In force majeure situations, you cannot claim:

• Refunds
• Compensation for lost earnings
• Reimbursement for travel or accommodation costs
• Any other consequential losses

16. GENERAL TERMS

16.1 Updates to These Terms

LPOD Academy may update these terms at any time. Changes apply to existing and future bookings. Check back regularly for updates.

16.2 Unsociable Hours Surcharges

Lessons are normally scheduled during standard working hours. If you request lessons outside these hours (evenings, weekends), your instructor may charge an additional surcharge.

16.3 Pick-Up Location

Home pick-up is not guaranteed. If you live more than 7 miles from a major town centre or test centre, alternative pick-up arrangements will be offered. Additional costs may apply for home pick-up in remote areas.

16.4 Changes to Pick-Up Location

If you need a different pick-up point requiring additional travel time, this time may be deducted from your total course hours with the instructor’s agreement.

16.5 GDPR & Data Protection

By law, LPOD Academy can only discuss your course with you directly, unless you’ve authorized someone else to communicate on your behalf. All information is protected under GDPR. For details, see our Privacy Policy.

16.6 Governing Law

These terms are governed by English, Scottish, and Welsh law.

16.7 Promotional Offers & Discount Codes

Promotional and discount codes may be made available from time to time. These are subject to specific terms and conditions, which may vary. LPOD Academy reserves the right to withdraw promotional offers at any time.

ACKNOWLEDGEMENT OF TERMS & CONDITIONS

By booking a course with LPOD Academy, you confirm that:

• You have read and understood these terms and conditions
• You agree to be bound by them
• You acknowledge the two binding contracts you’re entering
• You understand the financial commitments
• You have disclosed any health conditions
• You accept the cancellation and refund policy

CONTACT US

Questions about our terms? We’re here to help.

Phone: 0330 223 2127 (Mon-Fri 8am-6pm, Sat 8am-6pm)
Email: customercare@lpodacademy.co.uk
Complaints: customercare@lpodacademy.co.uk

Last Updated: May 2026
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